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Log in drops out.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
When I get home from work I can I log in and play no problems but If I log out to change too another toon I can't log back into the actual game to play again. This has been going on for the last 3 weeks.

When I log in I get to choose my toon but when I press play to play my toon it just times out.
Q. Why does it continually time out?
Q. :confused:Has Cryptic set time limits on players from Australia?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    If you are still having problems:

    *Always* run a tracert. Find out which hops you are taking and where the lag starts.
    *Always* use the nettest tool to check if you are able to connect properly.
    *Always* add from where you are playing (I don't need your address, but we do need to know where in the world you are and what your internet service provider is)

    Tracert patchserver.crypticstudios.com to check your routing.

    You can run tracerts from a windows prompt or through online tools; select that which works best for you.

    Nettest:
    Go to files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically
    Copy and paste the results to the forum

    Good nettest results have column 1 and 3 with values between 300- 500kb/sec, column 2 with 20kb/sec . Values lower than this indicate some sort of network problem between your computer and the game servers. Problems can include port blocking, port filtering, trafic throttling, or ISP issues.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    ISP Optus. Location Australia.
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