Okay so I am able to load the game fine and it gets to the character selection screen. But when I select my Federation character the map loads to 40.74% and then the game crashes. Now this is the important bit. I loaded the game again and selected my Klingon character and the game loaded just fine. I was able to play the character and move about freely.
Now at this point I have heard several people saying the issue maybe caused by Xfire, steam, or even the in game chat function. Now I don't have either Xfire or steam and I disable the in game chat function in the hopes that I would now be able to play my federation character. To my utter disappointment The game crashed at the same 40.74% while loading the map. The game also crashes at 40.74% when trying to launch the character in safe mode.
I have verified the files and even re-downloaded them and verified it again. I've updated my drivers and the problem still continues. I have submitted a ticket on 7/7/11 which was 6 days ago. And I have yet to get a reply.
My computer specs are as followed
Processor: AMD Athlon(tm) II X2 255 Processor 3.10GHz
RAM: 4.00 GB
OS: Windows 7 Home Premium 64-bit
Graphics: ATI Radeon HD 5570
( sorry for the copy paste of specs )
I need some help here please. I don't want to abandon my federation character if I can help it. It has all my collector edition items on it... A whole 2 items granted but still...
You may want to open a GM ticket as there could be corrupted data on that character (it's very rare but can happen); and if that's the case, a GM/Dev will have to fix the corruption.
You may want to open a GM ticket as there could be corrupted data on that character (it's very rare but can happen); and if that's the case, a GM/Dev will have to fix the corruption.
Its not just that character anymore. After making a new federation character and trying to log into said new federation character, the game still crashes at 40.74%
Its not just that character anymore. After making a new federation character and trying to log into said new federation character, the game still crashes at 40.74%
The only faction I can play now is klingon
By any chance did you do any chsnges to the base uniform of the character in the tailor? I kniow there was a bug with some costume options becoming unavailable fopr some player accounts where they were available before.
Good Luck They don't care I have had a ticket open for nearly a week because the game client has crashed consistently since the new patch and got no responce. I went to their live chat and asked that all lost time be rolled over because it was due to the patch that I have been unable to play the game I pay monthly for and this has happened in other MMORPGs and they have given me those days. They responded that they would not as its a violation of TOS and to just cancel my subscription and submit a ticket (At this point my technical Ticket had been unanswered for over 4 days)
I replied back I felt it was beyond sad that they cared so little for customer service and even blamed me in their wording as if its my fault for subscribing in the first place and told them that I felt they were just robbing my bank account by not just giving me the days which I have and continue to be unable to play the game which is reasonable. They saw otherwise and will not budge, I informed them I would be going above their heads about this and they closed the ticket and said this issue is resolved even if I was not satisfied.
I've played a lot of MMORPGs but I have never been treated so poorly nor with such lack of care for the customer.
I've been having similar problems. I can get the game to load up to around 70% and then it just stalls, it's not actually crashing as far as I can tell, but it won't load further. This only happens on my win7 machine, my XP machine runs the game fine.
I've had a ticket open since July 7th without an answer, getting a little frustrating.
Comments
Its not just that character anymore. After making a new federation character and trying to log into said new federation character, the game still crashes at 40.74%
The only faction I can play now is klingon
By any chance did you do any chsnges to the base uniform of the character in the tailor? I kniow there was a bug with some costume options becoming unavailable fopr some player accounts where they were available before.
I replied back I felt it was beyond sad that they cared so little for customer service and even blamed me in their wording as if its my fault for subscribing in the first place and told them that I felt they were just robbing my bank account by not just giving me the days which I have and continue to be unable to play the game which is reasonable. They saw otherwise and will not budge, I informed them I would be going above their heads about this and they closed the ticket and said this issue is resolved even if I was not satisfied.
I've played a lot of MMORPGs but I have never been treated so poorly nor with such lack of care for the customer.
I've had a ticket open since July 7th without an answer, getting a little frustrating.