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Can't find product key

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I bought the digital download from the STO site but I can't find my product key? I didn't get a email with it. I know you get the free days but I can't find it do I don't know if I still need it. As I haven't bought extra time yet.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Check http://www.startrekonline.com/user and see what it says on the left side.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    this is what it say's

    Activated Features
    •Star Trek Online Demo - Cryptic Studios
    •Star Trek Online - Digital Deluxe
    Subscriptions
    •Recurring 1-Month INACTIVE
    Play Time Until: Aug 12 2011
    Subscribed For: 2.03 days
    Re-Activate this subscription


    i didn't activate a subscription yet but i can't find my product key and i have sent 2 help tickets with no response
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    it looks like the key has already been applied to you account. you still need to setup a subscription in order to activate the game. (this is required)

    if you set up using a credit card or paypal you will not be charged until the 30 days bonus is used. if you cancel before the 30 days are up you will not be charged at all.

    if you set it up with a gametime card the free 30 days will be added to the time of the game card. ie 30 days game card + 30 free means you have 60 day before you have to apply another game card.
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