can anyone tell me i downloaded the demo to try and before i bought the game. i removed the demo and added the full game it say's i have 30 free days but when i try to private message it won't let me saying i can't with a demo account? do i have to buy the subscription in order to private message
1. buy the game
2. enter the retail key
3. select a renewing subscriptiopn (required)
4. enter how you plan to pay for the subscription once it starts
5. wait for cryptic to validate the payment type. (they do it in batchs so time varies)
then your account will be active withthe 30 days subscription bonus.
if you used a credit card or paypal then you wil not be charged for the subscription until after the 30 day bonus.
if you use a gametime card then the 30 days will be added to the time of the gamecard ie 30 day gamecard + 30 day bonus = 60 dayes before you have to enter antoher game card to play.
if you skip any of these steps then the game will not be active
if you did all the above steps and still can only play the demo then you need to open a ticket with billing
if you bought the product key (and not a gametime card) then you key may have already been aplied but you will still need to setup the subscription or the key is sitting in you account dashboard under unused key section.
here is what it is showing i didn't activatge a subscription yet
Download Game Client
Activated Features
Star Trek Online Demo - Cryptic Studios
Star Trek Online - Digital Deluxe
Subscriptions
Recurring 1-Month INACTIVE
Play Time Until: Aug 12 2011
Subscribed For: 2.03 days
Re-Activate this subscription
i have sent 2 tickets but no response and there chat thing never works
here is what it is showing i didn't activatge a subscription yet
Download Game Client
Activated Features
Star Trek Online Demo - Cryptic Studios
Star Trek Online - Digital Deluxe
Subscriptions
Recurring 1-Month INACTIVE
Play Time Until: Aug 12 2011
Subscribed For: 2.03 days
Re-Activate this subscription
i have sent 2 tickets but no response and there chat thing never works
have you tried the reactivate the subscription option? and I'm surprised the live chat doesn't work, this is the first I've heard of that.
Comments
1. buy the game
2. enter the retail key
3. select a renewing subscriptiopn (required)
4. enter how you plan to pay for the subscription once it starts
5. wait for cryptic to validate the payment type. (they do it in batchs so time varies)
then your account will be active withthe 30 days subscription bonus.
if you used a credit card or paypal then you wil not be charged for the subscription until after the 30 day bonus.
if you use a gametime card then the 30 days will be added to the time of the gamecard ie 30 day gamecard + 30 day bonus = 60 dayes before you have to enter antoher game card to play.
if you skip any of these steps then the game will not be active
if you did all the above steps and still can only play the demo then you need to open a ticket with billing
I'm not sure how cryptic handles it. that you will have to talk to billing either on thier online chat or open a ticket.
http://www.atari.com/support/startrekonline#help
Download Game Client
Activated Features
Star Trek Online Demo - Cryptic Studios
Star Trek Online - Digital Deluxe
Subscriptions
Recurring 1-Month INACTIVE
Play Time Until: Aug 12 2011
Subscribed For: 2.03 days
Re-Activate this subscription
i have sent 2 tickets but no response and there chat thing never works
have you tried the reactivate the subscription option? and I'm surprised the live chat doesn't work, this is the first I've heard of that.