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What is the Arc Client?
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SystemSystem Member, NoReporting Posts: 178,019 Arc User
can anyone tell me i downloaded the demo to try and before i bought the game. i removed the demo and added the full game it say's i have 30 free days but when i try to private message it won't let me saying i can't with a demo account? do i have to buy the subscription in order to private message
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    to have the full game access you need to do

    1. buy the game
    2. enter the retail key
    3. select a renewing subscriptiopn (required)
    4. enter how you plan to pay for the subscription once it starts
    5. wait for cryptic to validate the payment type. (they do it in batchs so time varies)

    then your account will be active withthe 30 days subscription bonus.

    if you used a credit card or paypal then you wil not be charged for the subscription until after the 30 day bonus.

    if you use a gametime card then the 30 days will be added to the time of the gamecard ie 30 day gamecard + 30 day bonus = 60 dayes before you have to enter antoher game card to play.

    if you skip any of these steps then the game will not be active

    if you did all the above steps and still can only play the demo then you need to open a ticket with billing
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    i bought the game from the STO website but I can't seem to find my product key. I never got a email for it
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    if you bought the product key (and not a gametime card) then you key may have already been aplied but you will still need to setup the subscription or the key is sitting in you account dashboard under unused key section.

    I'm not sure how cryptic handles it. that you will have to talk to billing either on thier online chat or open a ticket.
    http://www.atari.com/support/startrekonline#help
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    here is what it is showing i didn't activatge a subscription yet

    Download Game Client
    Activated Features
    •Star Trek Online Demo - Cryptic Studios
    •Star Trek Online - Digital Deluxe
    Subscriptions
    •Recurring 1-Month INACTIVE
    Play Time Until: Aug 12 2011
    Subscribed For: 2.03 days
    Re-Activate this subscription


    i have sent 2 tickets but no response and there chat thing never works
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    shadowkosh wrote: »
    here is what it is showing i didn't activatge a subscription yet

    Download Game Client
    Activated Features
    •Star Trek Online Demo - Cryptic Studios
    •Star Trek Online - Digital Deluxe
    Subscriptions
    •Recurring 1-Month INACTIVE
    Play Time Until: Aug 12 2011
    Subscribed For: 2.03 days
    Re-Activate this subscription


    i have sent 2 tickets but no response and there chat thing never works

    have you tried the reactivate the subscription option? and I'm surprised the live chat doesn't work, this is the first I've heard of that.
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