do a tracert patchserver.crypticstudios.com and a nettest to collect data .
also be sure you not using xfire or teamviewer (cause problems withe game.)
show them the results also let them know the game uses ports 7000-7500 (tcp) and see if they can do a quality of service check on your line connection to the servers
I contacted my ISP they aren't filtering any of the above mentioned ports. Though they did mention they were in the process of upgrading hardware as a lot of people were experiencing connection issues.
Posting my tracert.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 7 ms 22 ms 29 ms 10.67.0.1
2 11 ms 34 ms 12 ms rdl1-ge2.gw.optusnet.com.au [198.142.160.1]
3 25 ms 32 ms 23 ms mas1-ge13-0-0-904.gw.optusnet.com.au [211.29.125
.134]
4 64 ms 54 ms 46 ms mas3-ge2-0.gw.optusnet.com.au [211.29.125.237]
5 191 ms 194 ms 200 ms 203.208.174.189
6 260 ms 219 ms 206 ms xe-4-1-0-0.laxow-dr2.ix.singtel.com [203.208.149
.126]
7 216 ms 218 ms 200 ms 203.208.153.46
8 182 ms 181 ms 181 ms te0-3-0-7.ccr22.lax01.atlas.cogentco.com [154.54
.43.249]
9 248 ms 234 ms 243 ms te0-1-0-6.ccr22.iah01.atlas.cogentco.com [66.28.
4.237]
10 258 ms 257 ms 260 ms te0-0-0-7.ccr22.atl01.atlas.cogentco.com [154.54
.24.21]
11 243 ms 243 ms 256 ms te0-0-0-7.ccr22.dca01.atlas.cogentco.com [154.54
.28.221]
12 255 ms 285 ms 284 ms te0-5-0-2.ccr22.jfk02.atlas.cogentco.com [154.54
.42.26]
13 289 ms 261 ms 261 ms te0-3-0-5.ccr22.bos01.atlas.cogentco.com [154.54
.44.62]
14 264 ms 264 ms 270 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
15 266 ms 271 ms 268 ms 38.111.40.114
16 263 ms 298 ms 276 ms 208.95.185.41
Trace complete.
The nettest keeps closing when I try to copy the details.
#1 - DON'T use wireless. For any gaming !
#2 - Portforward.com - use it.
#3 - Set client to always run as administrator.
(#4 - Some ISP's makes it almost impossible to use static ip's. Test with dynamic, if this is the case)
Hope it helps. If you already tried, sorry for trying to help
Wired network, ports are already forwarded not that it really does anything these days and my ISP isn't filtering any ports . Also I doubt that any of the above would be time selective, as in after 6 pm you cannot log in.
time selecttive usually is an indication of ISP throddling bandwith during peak times to control traffic (traffic management) A lot of ISP do this as a matter of fact with out telling their user about it unless one looks closely at thier usage agreement.
this is because ISP will sell more bandwith than they have under the premiss that not everyone will be using all thier bandwith at the same time.
to copy the nettest results
in the test window click on the title bar select edit - mark then highlight the text. hit enter to copy into the window's clipboard.
as far as the tracert It could be better but it is about average I have seen from the AU connections. and there is no major increase in values once you make it to the states.
Reply from 208.95.185.41: bytes=32 time=320ms TTL=47
Reply from 208.95.185.41: bytes=32 time=306ms TTL=47
Reply from 208.95.185.41: bytes=32 time=280ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=298ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=341ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=312ms TTL=47
Reply from 208.95.185.41: bytes=32 time=317ms TTL=47
Reply from 208.95.185.41: bytes=32 time=315ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=322ms TTL=47
Reply from 208.95.185.41: bytes=32 time=305ms TTL=47
Reply from 208.95.185.41: bytes=32 time=298ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=316ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=294ms TTL=47
Reply from 208.95.185.41: bytes=32 time=301ms TTL=47
Reply from 208.95.185.41: bytes=32 time=289ms TTL=47
Reply from 208.95.185.41: bytes=32 time=286ms TTL=47
Reply from 208.95.185.41: bytes=32 time=297ms TTL=47
Reply from 208.95.185.41: bytes=32 time=304ms TTL=47
Reply from 208.95.185.41: bytes=32 time=291ms TTL=47
Reply from 208.95.185.41: bytes=32 time=319ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=310ms TTL=47
Reply from 208.95.185.41: bytes=32 time=292ms TTL=47
Reply from 208.95.185.41: bytes=32 time=291ms TTL=47
Reply from 208.95.185.41: bytes=32 time=308ms TTL=47
Reply from 208.95.185.41: bytes=32 time=307ms TTL=47
Reply from 208.95.185.41: bytes=32 time=309ms TTL=47
Request timed out.
Reply from 208.95.185.41: bytes=32 time=311ms TTL=47
Reply from 208.95.185.41: bytes=32 time=297ms TTL=47
Reply from 208.95.185.41: bytes=32 time=311ms TTL=47
Reply from 208.95.185.41: bytes=32 time=289ms TTL=47
Reply from 208.95.185.41: bytes=32 time=281ms TTL=47
Reply from 208.95.185.41: bytes=32 time=309ms TTL=47
Reply from 208.95.185.41: bytes=32 time=292ms TTL=47
Reply from 208.95.185.41: bytes=32 time=299ms TTL=47
Reply from 208.95.185.41: bytes=32 time=300ms TTL=47
Reply from 208.95.185.41: bytes=32 time=292ms TTL=47
Reply from 208.95.185.41: bytes=32 time=306ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=296ms TTL=47
Reply from 208.95.185.41: bytes=32 time=305ms TTL=47
Reply from 208.95.185.41: bytes=32 time=321ms TTL=47
Reply from 208.95.185.41: bytes=32 time=291ms TTL=47
Reply from 208.95.185.41: bytes=32 time=309ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=320ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=311ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=308ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=311ms TTL=47
Reply from 208.95.185.41: bytes=32 time=310ms TTL=47
Reply from 208.95.185.41: bytes=32 time=312ms TTL=47
Reply from 208.95.185.41: bytes=32 time=297ms TTL=47
Reply from 208.95.185.41: bytes=32 time=331ms TTL=47
Reply from 208.95.185.41: bytes=32 time=318ms TTL=47
Reply from 208.95.185.41: bytes=32 time=319ms TTL=47
Reply from 208.95.185.41: bytes=32 time=320ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=319ms TTL=47
Reply from 208.95.185.41: bytes=32 time=316ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=318ms TTL=47
Reply from 208.95.185.41: bytes=32 time=335ms TTL=47
Reply from 208.95.185.41: bytes=32 time=316ms TTL=47
Reply from 208.95.185.41: bytes=32 time=345ms TTL=47
Reply from 208.95.185.41: bytes=32 time=302ms TTL=47
Reply from 208.95.185.41: bytes=32 time=330ms TTL=47
Reply from 208.95.185.41: bytes=32 time=329ms TTL=47
Reply from 208.95.185.41: bytes=32 time=327ms TTL=47
Reply from 208.95.185.41: bytes=32 time=336ms TTL=47
Reply from 208.95.185.41: bytes=32 time=292ms TTL=47
Reply from 208.95.185.41: bytes=32 time=323ms TTL=47
Reply from 208.95.185.41: bytes=32 time=325ms TTL=47
Reply from 208.95.185.41: bytes=32 time=338ms TTL=47
Reply from 208.95.185.41: bytes=32 time=313ms TTL=47
Reply from 208.95.185.41: bytes=32 time=319ms TTL=47
Reply from 208.95.185.41: bytes=32 time=316ms TTL=47
Reply from 208.95.185.41: bytes=32 time=317ms TTL=47
Reply from 208.95.185.41: bytes=32 time=323ms TTL=47
Reply from 208.95.185.41: bytes=32 time=316ms TTL=47
Reply from 208.95.185.41: bytes=32 time=307ms TTL=47
Reply from 208.95.185.41: bytes=32 time=307ms TTL=47
Reply from 208.95.185.41: bytes=32 time=291ms TTL=47
Reply from 208.95.185.41: bytes=32 time=310ms TTL=47
Reply from 208.95.185.41: bytes=32 time=314ms TTL=47
Reply from 208.95.185.41: bytes=32 time=316ms TTL=47
Reply from 208.95.185.41: bytes=32 time=305ms TTL=47
Reply from 208.95.185.41: bytes=32 time=331ms TTL=47
Reply from 208.95.185.41: bytes=32 time=301ms TTL=47
Ping statistics for 208.95.185.41:
Packets: Sent = 318, Received = 316, Lost = 2 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 280ms, Maximum = 362ms, Average = 306ms
The reply from my ISP was, "These ping results are high as you are accessing an overseas server. I cannot see anything wrong with these ping results".
So the short answer is, put up with, "Retrieving list of maps" and getting disconnected from the login server.
The problem with ISPs that thriottle bandwith at what they consider peak times is:
1) They'll never admit it freely.
2) They'll ALWAYS direct the blame elsewhere.
The only thing that makes them adjust policy is a lack of business (IE you find another ISP) - but unfortunately, location and personal circumstance may not make that a viable choice for you.
The nettest keeps closing when I try to copy the details.
Right click on the title bar of the window, and choose Edit -> Mark, then click and drag from the upper left to the lower right corners, then press Enter. You should then be able to paste the text into the forum.
There's an option for a US proxy in the launcher options, if that is disabled try enabling it, if it's enabled try disabling it.
The handful of dropped packets isn't a problem, TCP corrects that automatically, and pings are low priority. The 300ms delay shouldn't keep you from logging in at all. Bandwidth throttling shouldn't keep you from logging in.
The hardware upgrades that you mentioned may cause interruptions, it's possible they have those upgrades scheduled for the evenings so that 9-5 business type internet stuff isn't interrupted. Be patient with your ISP, and remember that any customer service reps are trying to help you, even if what they say isn't directly helpful.
Has the problem always existed or is it recent? If it's recent, try giving your ISP a chance to correct the problem and finish their upgrades. If it continues past the estimated time of their repairs, ask them to investigate again and to escalate the issue with their higher level support people if it continues.
What country are you located in? (STO support will need this info) It may be on your ISP's end but STO support may be able to assist in getting the issue resolved if it continues.
Right click on the title bar of the window, and choose Edit -> Mark, then click and drag from the upper left to the lower right corners, then press Enter. You should then be able to paste the text into the forum.
There's an option for a US proxy in the launcher options, if that is disabled try enabling it, if it's enabled try disabling it.
The handful of dropped packets isn't a problem, TCP corrects that automatically, and pings are low priority. The 300ms delay shouldn't keep you from logging in at all. Bandwidth throttling shouldn't keep you from logging in.
The hardware upgrades that you mentioned may cause interruptions, it's possible they have those upgrades scheduled for the evenings so that 9-5 business type internet stuff isn't interrupted. Be patient with your ISP, and remember that any customer service reps are trying to help you, even if what they say isn't directly helpful.
Has the problem always existed or is it recent? If it's recent, try giving your ISP a chance to correct the problem and finish their upgrades. If it continues past the estimated time of their repairs, ask them to investigate again and to escalate the issue with their higher level support people if it continues.
What country are you located in? (STO support will need this info) It may be on your ISP's end but STO support may be able to assist in getting the issue resolved if it continues.
I live in Australia. I don't expect perfect performance from my ISP though they do provide a good service nearly all of the time. The issue of not being able to log in at around 6 pm started just before the Featured Series replay.
I'm not threatening my ISP or demanding answers, I've asked a few questions and provided any information they've requested. I remain hopeful the upgrades will allow me to log into STO after 6 pm local time.
I live in Australia. I don't expect perfect performance from my ISP though they do provide a good service nearly all of the time. The issue of not being able to log in at around 6 pm started just before the Featured Series replay.
I'm not threatening my ISP or demanding answers, I've asked a few questions and provided any information they've requested. I remain hopeful the upgrades will allow me to log into STO after 6 pm local time.
I'm not accusing you, didn't mean to sound like I was, just offering advice to you and anyone else who happens to be reading this thread.
Try the EU or US proxy settings and see if they help. You can get them from the launcher. Try nettest too, see if my tip on how to copy and paste the info works for you.
I can't get fully logged in either due to another type of problem, it stalls out and never finishes loading Sol or the Sirius Sector Block, so I can feel your pain.
Comments
also be sure you not using xfire or teamviewer (cause problems withe game.)
show them the results also let them know the game uses ports 7000-7500 (tcp) and see if they can do a quality of service check on your line connection to the servers
Posting my tracert.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Ben>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 7 ms 22 ms 29 ms 10.67.0.1
2 11 ms 34 ms 12 ms rdl1-ge2.gw.optusnet.com.au [198.142.160.1]
3 25 ms 32 ms 23 ms mas1-ge13-0-0-904.gw.optusnet.com.au [211.29.125
.134]
4 64 ms 54 ms 46 ms mas3-ge2-0.gw.optusnet.com.au [211.29.125.237]
5 191 ms 194 ms 200 ms 203.208.174.189
6 260 ms 219 ms 206 ms xe-4-1-0-0.laxow-dr2.ix.singtel.com [203.208.149
.126]
7 216 ms 218 ms 200 ms 203.208.153.46
8 182 ms 181 ms 181 ms te0-3-0-7.ccr22.lax01.atlas.cogentco.com [154.54
.43.249]
9 248 ms 234 ms 243 ms te0-1-0-6.ccr22.iah01.atlas.cogentco.com [66.28.
4.237]
10 258 ms 257 ms 260 ms te0-0-0-7.ccr22.atl01.atlas.cogentco.com [154.54
.24.21]
11 243 ms 243 ms 256 ms te0-0-0-7.ccr22.dca01.atlas.cogentco.com [154.54
.28.221]
12 255 ms 285 ms 284 ms te0-5-0-2.ccr22.jfk02.atlas.cogentco.com [154.54
.42.26]
13 289 ms 261 ms 261 ms te0-3-0-5.ccr22.bos01.atlas.cogentco.com [154.54
.44.62]
14 264 ms 264 ms 270 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
15 266 ms 271 ms 268 ms 38.111.40.114
16 263 ms 298 ms 276 ms 208.95.185.41
Trace complete.
The nettest keeps closing when I try to copy the details.
#1 - DON'T use wireless. For any gaming !
#2 - Portforward.com - use it.
#3 - Set client to always run as administrator.
(#4 - Some ISP's makes it almost impossible to use static ip's. Test with dynamic, if this is the case)
Hope it helps. If you already tried, sorry for trying to help
Wired network, ports are already forwarded not that it really does anything these days and my ISP isn't filtering any ports . Also I doubt that any of the above would be time selective, as in after 6 pm you cannot log in.
But thanks anyway :cool:
this is because ISP will sell more bandwith than they have under the premiss that not everyone will be using all thier bandwith at the same time.
to copy the nettest results
in the test window click on the title bar select edit - mark then highlight the text. hit enter to copy into the window's clipboard.
as far as the tracert It could be better but it is about average I have seen from the AU connections. and there is no major increase in values once you make it to the states.
Reply from 208.95.185.41: bytes=32 time=300ms TTL=47
Reply from 208.95.185.41: bytes=32 time=286ms TTL=47
Reply from 208.95.185.41: bytes=32 time=283ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=293ms TTL=47
Reply from 208.95.185.41: bytes=32 time=290ms TTL=47
Reply from 208.95.185.41: bytes=32 time=312ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=297ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=294ms TTL=47
Reply from 208.95.185.41: bytes=32 time=298ms TTL=47
Reply from 208.95.185.41: bytes=32 time=293ms TTL=47
Reply from 208.95.185.41: bytes=32 time=311ms TTL=47
Reply from 208.95.185.41: bytes=32 time=293ms TTL=47
Reply from 208.95.185.41: bytes=32 time=295ms TTL=47
Reply from 208.95.185.41: bytes=32 time=296ms TTL=47
Reply from 208.95.185.41: bytes=32 time=302ms TTL=47
Reply from 208.95.185.41: bytes=32 time=330ms TTL=47
Reply from 208.95.185.41: bytes=32 time=296ms TTL=47
Reply from 208.95.185.41: bytes=32 time=291ms TTL=47
Reply from 208.95.185.41: bytes=32 time=304ms TTL=47
Reply from 208.95.185.41: bytes=32 time=299ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=304ms TTL=47
Reply from 208.95.185.41: bytes=32 time=284ms TTL=47
Reply from 208.95.185.41: bytes=32 time=293ms TTL=47
Reply from 208.95.185.41: bytes=32 time=302ms TTL=47
Reply from 208.95.185.41: bytes=32 time=297ms TTL=47
Reply from 208.95.185.41: bytes=32 time=293ms TTL=47
Reply from 208.95.185.41: bytes=32 time=289ms TTL=47
Reply from 208.95.185.41: bytes=32 time=291ms TTL=47
Reply from 208.95.185.41: bytes=32 time=297ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=280ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=305ms TTL=47
Reply from 208.95.185.41: bytes=32 time=305ms TTL=47
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Reply from 208.95.185.41: bytes=32 time=294ms TTL=47
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Ping statistics for 208.95.185.41:
Packets: Sent = 318, Received = 316, Lost = 2 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 280ms, Maximum = 362ms, Average = 306ms
Text limit in posts ftl.
So the short answer is, put up with, "Retrieving list of maps" and getting disconnected from the login server.
The problem with ISPs that thriottle bandwith at what they consider peak times is:
1) They'll never admit it freely.
2) They'll ALWAYS direct the blame elsewhere.
The only thing that makes them adjust policy is a lack of business (IE you find another ISP) - but unfortunately, location and personal circumstance may not make that a viable choice for you.
Right click on the title bar of the window, and choose Edit -> Mark, then click and drag from the upper left to the lower right corners, then press Enter. You should then be able to paste the text into the forum.
There's an option for a US proxy in the launcher options, if that is disabled try enabling it, if it's enabled try disabling it.
The handful of dropped packets isn't a problem, TCP corrects that automatically, and pings are low priority. The 300ms delay shouldn't keep you from logging in at all. Bandwidth throttling shouldn't keep you from logging in.
The hardware upgrades that you mentioned may cause interruptions, it's possible they have those upgrades scheduled for the evenings so that 9-5 business type internet stuff isn't interrupted. Be patient with your ISP, and remember that any customer service reps are trying to help you, even if what they say isn't directly helpful.
Has the problem always existed or is it recent? If it's recent, try giving your ISP a chance to correct the problem and finish their upgrades. If it continues past the estimated time of their repairs, ask them to investigate again and to escalate the issue with their higher level support people if it continues.
What country are you located in? (STO support will need this info) It may be on your ISP's end but STO support may be able to assist in getting the issue resolved if it continues.
I live in Australia. I don't expect perfect performance from my ISP though they do provide a good service nearly all of the time. The issue of not being able to log in at around 6 pm started just before the Featured Series replay.
I'm not threatening my ISP or demanding answers, I've asked a few questions and provided any information they've requested. I remain hopeful the upgrades will allow me to log into STO after 6 pm local time.
I'm not accusing you, didn't mean to sound like I was, just offering advice to you and anyone else who happens to be reading this thread.
Try the EU or US proxy settings and see if they help. You can get them from the launcher. Try nettest too, see if my tip on how to copy and paste the info works for you.
I can't get fully logged in either due to another type of problem, it stalls out and never finishes loading Sol or the Sirius Sector Block, so I can feel your pain.