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you can not log in to a character that has a different type than your account

SystemSystem Member, NoReporting Posts: 178,019 Arc User
so here's the story. a while ago, i purchased STO from steam when it was on sale, figuring i would give it a shot one day. so i hear season 4 is coming out soon, so about a week ago, i installed the game and played through the tutorial with a few characters to get a feel for it.

then season 4 was patched in and i was thinking this game was pretty solid, maybe i'll pay for a month.

and then i notice that when i bought the steam version, it came with 2 keys - one called digital deluxe and another called phaser turret unlock or something to that effect. i was curious to what these do so i went to the STO homepage and copy and pasted them in to the 'activate code' box. the first key did nothing, but the 2nd key, to my surprise, credited me with 30 days game time. bonus! so i get all set up to play some STO but now when i go to log in my previous characters, i'm getting the message that the title of this thread is.

why can't i play with these characters? do i have to make a new one?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Did use the code while logged into your account? Or were you prompted to create a new account when you put in the code?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    no, i used the code while i was logged in already. i mean, i was logged in on the star trek online website when i used it, and then i went to start the game, and then i got the error message.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I would send a ticket to support, you're not alone in this issue. S4 did just release with a slew of bugs, maybe its tied to that somehow.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    submitted. i hope the issue is fixed soon. as soon as i entered the key it started eating up my game time, so now i'm basically paying to wait for a solution.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Make an alt to kill time while you wait for a reply. May not be the toon you want, but, at least you'll get your moneys worth.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    You should be able to claim back eaten up subscription time if its due toa bug on their system.

    I have claimed back 2 months of sub from LOTRO due to a similiar bug.

    Mythic gave me a month back due to a bug on WAR.

    SWG constantly buggered up my girlfriends account and they would re-pay her any lost time.

    Then lets look at other examples in my life:

    Our pay-tv 'box' failed to read paid for channels, so we got an extra 30 days free.

    Same as above with my telecommunications provider.


    Some people say it can;t happen, interrupted service or not. You can claim back easily, its all in how you approach the devs/call center girls in the initial encounter and also helps if your customer record is a good influx of always on-time payments.

    The more money they make off you, the more they will bend over with a smile when you prove beyond a doubt it is their issue, not yours.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I am having the same issue, which I posted elsewhere on this forum. Seems to be a common problem happening.

    I also did submit a ticket, but alas, haven't gotten a word back on it yet.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I have this error as well so I asked it on the Live Support. They said those accounts get this message which have demo version too and they are working on it to resolve the problem. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    has this been fixed yet? i just bought the game and got the message straight away... i dont fancy starting again
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Pickard wrote: »
    has this been fixed yet? i just bought the game and got the message straight away... i dont fancy starting again

    I just had my ticket updated to tell me that they won't be fixing it because the demo has been discontinued. Since I bought the game in order to keep playing my demo character, I'm more than a little ****ed. That's some great customer service you've got there cryptic!:mad:
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