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Error message + screenie

SystemSystem Member, NoReporting Posts: 178,019 Arc User
After the patch, when I click on engage I get the following error message: Fatal Error: Failed to load D3DX9_42.dll. Verifying files in the launcher or reinstalling may fix this issues.

So far, verifying just produces the same results.

Ok,l tried uploading a screenie but it isn't letting me.... I've got windows7 with dx11. I'm providing a dxdiag file.

Please I could use some help, haven't been able to go past the "engage" screen so far with this game.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    You know, the problem is this: before the patch the launcher crashed into nothingness and I couldn't load the game at all. After the patch, the launcher crashes to an error, and I can't play at all. So, what gives, you don't give a rats about a new gamer, potential customer but you hypocritically send out free trials and bull? What free trial, my 7 days are gonna end way before this gets resolved... I've opened a damn ticket for days now, and not only I haven't gotten an answer, but I actually had to update it with the S4 new crash. Pathetic.

    Also, don't tell me there's something wrong with my rig, please, cause I can play champions fine, thanks, and they use the same launcher type.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Furthermore, before someone tells me to download and install or manually install the file, my system already HAS the D3DX9_42.DLL file, I just checked, even the version that Microsoft gives. So, I have the dll, and it won't load it, because ..... ???
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Same thing happened to me. On my brand spanking new computer it comes up with the same error! I think it might be something wrong with the latest patch. They better fix it or they'll lose a customer!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Try copying the file directly into the STO directory.

    \star trek online\Star Trek Online\Live

    Thats where it should be.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    The file's already in there, but it says it failed to load it. I submitted a ticket, and they said to update my drivers. But as I said before, it is a brand new computer and I don't think it needs to be updated. What else can I do?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    this is a common problem and not only affect STO but other applications/games
    http://www.tomshardware.com/forum/109606-13-d3dx9_42-error
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