test content
What is the Arc Client?
Install Arc

Disconnects

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Just downloaded the game client / patches / etc. Never played it before now
Can create a character just fine no disconnects
When playing the tutorial I have terriable lag, rubberbanding, disconnected from server after 2-3 minutes of gameplay everytime, leavin the game unplayable.
I opened TCP ports as instructed and allowed STO through firewall, no change.
My computer plays SWG/WOW/SC2/Netflix/etc. All fine without lag so something must be going on here, any idea's?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    post some data to work with.

    post results of a tracert patchserver.crypticstudios.com and a nettest



    Nettest:
    Go to http://files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically

    For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.

    also a dxdiag report on your system and are you connected by wire or wireless?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I'm wireless, tested while "wired" and problem is fixed - but due to my location being constantly wired is not an option.

    contacting nettest server..
    Ping: 100.0 msec
    Port: 80: 249 KB/sec 8 KB/sec 262 KB/sec 500
    Port: 80: 105 KB/sec 4 KB/sec 112 KB/sec 500
    Port: 443: 347 KB/sec 11 KB/sec 365 KB/sec 500
    Port: 443: 324 KB/sec 11 KB/sec 340 KB/sec 500
    Port: 7255: 127 KB/sec 4 KB/sec 134 KB/sec 500
    Port: 7255: 362 KB/sec 12 KB/sec 382 KB/sec 500
    Port: 7003: 80 KB/sec 3 KB/sec 85 KB/sec 500
    Port: 7003: 82 KB/sec 3 KB/sec 87 KB/sec 500
    Port: 7202: 153 KB/sec 5 KB/sec 162 KB/sec 500
    Port: 7202: 381 KB/sec 12 KB/sec 401 KB/sec 500
    Port: 7499: 88 KB/sec 3 KB/sec 94 KB/sec 500
    Port: 7499: 108 KB/sec 4 KB/sec 115 KB/sec 500
    Port: 80: 396 KB/sec 16 KB/sec 420 KB/sec 500
    Idle NIC bandwidth Send: 3 KB/sec Recv: 23 KB/sec
    hit return to exit
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    your nettest is not good. anytime you have less than 250 in columns 1 and 3 and less than 14 in column 2 you will have problems with lag and disconnects. it also looks like the wireless connection not stable enough. The game has little tolerance for weak connections.

    if you have win7 or vista , the OS will do a scan of the wireless network every 60 seconds . this can cause lag and disconnects on some modem/routers.

    if this is the case you can try thses options. it has help some people.

    http://www.hardforum.com/showthread.php?t=1380507
    http://www.martin-majowski.de/wlanoptimizer/

    you can also try the proxy options in the launcher and it may help but not always . it depends on where and how bad the connection problem is.
Sign In or Register to comment.