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Laucher crash at Login

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi

is there anyone working at STO service i submitted a ticket on saturday.. no answer yet!!!! i need assistance!!! i cant patch the game...

the Laucher crashes when i click on submit to login ... any help !!!

System:
Win7 64bit latest updates
avira antivir
Comodo Firewall
latest graphics driver
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    please post complete dxdiag report on your system. also check the crash, error, shutdown files in the cryptic studios directory and post the last several lines enteries (if there are any).
    also any error messages displayed in the crash window.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Hi although I have posted a ticket on the the 1st of july to deal with this issue I cannot launch the holodeck! I have tried force verification on files and I have also re downloaded the launcher and it still wont work.

    The funny thing is I can launch the test shard no problem its just the holodeck I am having problems with! Any assistance would be appreciated!

    dave
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Hi

    after waiting for an answer from our beloved support ...:confused: i flatlined my system and see it works ... i reinstalled everything and testet the launcher after every Programm... and after i installed(luckily... it was the 11th app and 5th reboot) Teamviewer and had it running in the tray the launcher crashes again ...after i closed it, the launcher works fine ...:eek:

    i guess Teamviewer uses some ports that the Launcher also uses ...


    Thanks cryptic erm sorry ... Atari support for not answering my Ticket. it helped me gaining knowledge and loosing time. Thank you.


    R

    /close
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I'm having the same problem, but I've never even heared of teamviewer before. I don't have it on my system, curse it!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Same here. Patches fine, click engage, nada. Run admin, compatibilities, all that jazz, still nada. New player here as well, and I don't fancy my 7 day to run out while resolving gfx issues...:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Darn,

    I was hoping that the S4 patch would fix things magically, but it hasn't!

    Edit:
    Cancel that, I think I was having a weird conflict with iolo system guard... Which seems to cause me nothing but problems.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I posted a similar thread:

    The deal I am seeing is the launcher will load after clicking on the short cut,

    I am able to enter my login/password but not getting "engage" button and no indicator for patching progress/start.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Still having the same problem, still also did not get any response from support and I already closed pretty much everything that was running when launching STO. It was working fine until S4 even on the Test Center.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Same here, have been trying since yesterday to play the game but with launcher crashing and then the game crashing the minute i actually get it starting i have just given up at this point.

    I hope a fix is on the way soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    mainly annoyed as i looked around a little and not seen a peep out of cryptic/ whoever support team to even say that they are on the case.

    but really the game was running before the patch now i click engage and bam it crashes n asks me to tell them what was happening before the crash... which is NOTHING


    this is a problem my laptop has too
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    never mind rolled back graphics drivers works now :/

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    OK... what the heck?!?!!!!!!

    Season four is here... download... engage. passes "Cryptic" screen... loading bar makes it 3/4 of the way on the "Atari" screen then bombs out. says gameclient.exe has stopped working.


    edit: using Launcher Version CL_2011_06_07_03_08

    Any ideas?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    ok someone got any idea why a fresh install gave same results but copying the gamefolder from my laptop which was working.. worked...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I've been having this issue for sometime now after extended play you dock and boom crash, any attempt to login to that character results in a crash.

    Pre season 4 I was getting a error relating to Hogg file curruption, though there's no hardware fault on my system and its exclusive to STO.

    Post season 4 patch same thing cept there's no error msg and verify says everything is fine with the clients files.

    I tried re-installing and it fixed it for a time but it keeps happening over and over.

    Its very annoying.
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