test content
What is the Arc Client?
Install Arc

crashing and server disconnects

SystemSystem Member, NoReporting Posts: 178,019 Arc User
OK i left the game a few months back for this reason and have recently decided to resubscribe to see if there was any imporovement, only to be faced with the same problems as when i left it constantly crashes and disconnects from the server and when i do manage to actually play my ship just sits the before it disconnects again! any help or suggestions anyone? i have been trying now for over 1hr and 30 mins and its constantly crashing or logging itself off due to server and i Have tried all proxy servers!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    No problems here, and if there were problems, the forums would be lit up with posts. I'm sorry to hear you have problems, hopefully someone here can help you.

    All I can ask is why kind/speed is your internet?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    Please post the results of a nettest and a dxdiag report for review. We want to help you but need more information.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I know this is an older post, but I am having this issue as well. Here's my dxdiag:

    System Information
    Time of this report: 7/1/2011, 16:59:35
    Machine name: ANDY-PC
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: P55M-UD2
    BIOS: Award Modular BIOS v6.00PG
    Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4 CPUs), ~2.0GHz
    Memory: 8192MB RAM
    Available OS Memory: 8188MB RAM
    Page File: 3117MB used, 13256MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    Nettest:
    contacting nettest server..
    Local IP: 24.11.13.47
    Ping: 50.9 msec
    Port: 80: 538 KB/sec 19 KB/sec 567 KB/sec 500
    Port: 80: 531 KB/sec 19 KB/sec 559 KB/sec 500
    Port: 443: 568 KB/sec 19 KB/sec 602 KB/sec 500
    Port: 443: 504 KB/sec 17 KB/sec 532 KB/sec 500
    Port: 7255: 492 KB/sec 16 KB/sec 518 KB/sec 500
    Port: 7255: 596 KB/sec 20 KB/sec 629 KB/sec 500
    Port: 7003: 570 KB/sec 19 KB/sec 602 KB/sec 500
    Port: 7003: 627 KB/sec 23 KB/sec 666 KB/sec 500
    Port: 7202: 548 KB/sec 18 KB/sec 580 KB/sec 500
    Port: 7202: 571 KB/sec 20 KB/sec 602 KB/sec 500
    Port: 7499: 562 KB/sec 19 KB/sec 593 KB/sec 500
    Port: 7499: 584 KB/sec 21 KB/sec 620 KB/sec 500
    Port: 80: 485 KB/sec 16 KB/sec 516 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Admiral_Hawk
    your nettest looks good. looks like you don't have a port problem , at least on the critical ports.

    look in the crash, shutdown, error logs in the cryyptic studios folder and the gameclient log file in the /live/logs folder to see if anything in the last few lines gives a clue.

    you may have a corrupted hogg file causing the crash. (assuming you are not using teamviewer)

    you might want to post a tracert patchserver.crypticstudios.com just incase there is a bad router in the path to the server.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Yea I ran that tracert and I came up with 3 totally different outcomes. The first time I ran it, the 2nd, 3rd and 4th hops timed out. 2nd time I ran it, it went just fine. 3rd time I ran it, it went, but way too slowly. I just got fed up with it and re-installed the game completely (picked up a newer WR120-N router as well). Since that I haven't been falling off at all. I would assume that if there were corrupt .hogg files, they were fixed with this method. Thanks for the suggestions and I hope I don't find myself proving myself wrong and end up on this thread again =) Take care all!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    If you are on wireless and having consistent connections problems, try switching to wired first.
Sign In or Register to comment.