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So I resubscribe and it has already begun.. CANNOT LOG IN CANNOT CREATE HELP TICKET

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I cannot log in. it gives me "Account error, please click here for more information".

So I go ahead and try to create a trouble ticket. I can't create one in either chrome or IE. It says "You must supply a language". I don't even know what that means.

This is obviously frustrating. Someone from Cryptic, please help me or I'm going to expect a refund of my $15.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    We cannot help you via the forums, sorry. :( Your personal data concerning billing cannot be handled by anyone but the billing staff.

    Please follow the link in my signature; make sure you log in on the page and select "Get Help". For billing issues you can select to send a ticket or, if you are online when we are, enter a billing chat.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    Uh Wishy, he's experienced the bug (that has been reported several times) in the ticket center where due to some browser or coding error, the forms do not render properly. The user never sees the drop-down menu categories (and indeed the default English doesn't even register internally in the script)

    Thus he can't submit any sort of ticket, resulting in this thread.

    For There-Are-4-Lights reference, this is what the ticket form should look like once you Log into the support page and click on "Get Help"

    http://img714.imageshack.us/img714/4097/atarisupportpage.jpg

    Note: Firefox 4.0.1, IE 9.0.8112.16XXX, and Chrome 12.0.742.100 are all working properly for me on Windows 7, so if your versions are significantly older, or you're using addons that disable some scripts (like say noscript) that might be your issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    So then, before he can get help, he needs to try the following (starting with the first, and moving on to the next if that doesn't work):

    1. Update your browser to the latest version.
    2. Disable all addons in your browser.
    3. Try a different browser. Firefox, then Chrome, then Opera
    4. Scan your computer for virus or malware. I recommend Malwarebytes or SuperAntiSpyware.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    I have the most recent version of Chrome as well. Refused to show up on IE8 as well. I won't download another browser. Gave up, and not being able to re-sub was actually a blessing, because my roomate was able to re-subscribe and we both agreed the game is still in poor shape. He goes to an explore mission and his crew falls through the world. So do the enemies. Still laggy. Pretty unbelievable this game isn't free yet.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    Ummm I cant login on Interface launcher and I can login on here. Why do I get this message and how do I coreect this Issue Thank you
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    I have the most recent version of Chrome as well. Refused to show up on IE8 as well. I won't download another browser. Gave up, and not being able to re-sub was actually a blessing, because my roomate was able to re-subscribe and we both agreed the game is still in poor shape. He goes to an explore mission and his crew falls through the world. So do the enemies. Still laggy. Pretty unbelievable this game isn't free yet.

    How many missions did this happen on? Laggy? I've played lag free for a long time, ISP issue?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    Locutusnrg wrote:
    Ummm I cant login on Interface launcher and I can login on here. Why do I get this message and how do I coreect this Issue Thank you

    Force verify your files or reinstall
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    How do I force verify?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    NOw what lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    Locutusnrg wrote:
    Ummm I cant login on Interface launcher and I can login on here. Why do I get this message and how do I coreect this Issue Thank you

    Check your firewall settings... I have a feeling you set a deny permission by mistake.
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