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Payment

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I keep trying to pay with my Visa card (which I have never had an issue with before) and it keeps declining my card.

So I try to use Paypal and apparently it went through. But It says that I am on an 'inactive' account. How do I make it active?

Also when I tried logging into the Launcher, it said account error, something about the demo access or purchasing a retail key (of which I already have. I just downloaded the downloader for a digital version since the retail is somewhere in the attic or garage)
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    you will need to contact billing either with a ticket or use thier online chat when it is open. as account problems can not be fix in the forums.

    also paypal payment can take up to 24 hours to register.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    ok thank you. When does the chat open up?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    We accept chat inquiries seven days a week, from 9:00am to 9:00pm Pacific time (GMT -7).

    http://www.atari.com/support/startrekonline#help

    you will need to login with your account(located at top of page}
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