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logging in and out errors

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi,
ever since i've owned STO i've never been able to log in and out of my toons ( ie swap toons) without coming out of the game fully and relunching the game to swap between them ,
i get the united federation of planets / cryptic login protocol window but everytime i put my username and password in i get the same message that my username / password is invaild , but as i said before if i close the game down and relunch it it works everytime without a problem i've tried reinstalling the game with no joy and this also happens on my other pc/ laptops i use to play and its getting to be a total pain in the a**e
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    The username and password you use on the Cryptic screen is the same as the one you should use in the launcher.

    Note that there have been account server problems recently which I'm informed have been resolved.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    devast8tor wrote: »
    The username and password you use on the Cryptic screen is the same as the one you should use in the launcher.

    Note that there have been account server problems recently which I'm informed have been resolved.

    i'm using the right user name and password every time and checked for up/lower case just in case that's the issue the only thing , but this has been the same since i did closed beta and open beta its never worked for me ever
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    ok new odd problem i've just found re my username and password
    i can log in to the main STO homepage and look at my account and forums etc np , but if i try to log in to the forums via them i get told my password and user name don't work ?????

    how is it that i can log in one way and not via the other ?????????????:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    I would suggest opening a support ticket for this issue. We will not be able to help you if there is some sort of problem with your account login information.
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