Something wierd happened today, I was unable to use my password to log in to STO or anywhere else.
It said it was invalid and I had to reset my password?
My E-Mail was still the same and I never got any notification that someone may have changed my password, nor does any of my characters seem to have been messed with, so I doubt someone TRIBBLE it...
But why would my password suddenly stop working?
Like i said, my password was not working, and I did indeed try typing it out in notepad.
Had to do a reset, but I find this whole incident very disturbing.
Like i said, my password was not working, and I did indeed try typing it out in notepad.
Had to do a reset, but I find this whole incident very disturbing.
Support does not seem to have a clue of what I'm talking about, and they claim that there is no sign that my account has been compromised.
But Passwords just shouldn't stop working suddenly.
Support let me know that you closed the ticket when they asked for more information; maybe you'd like to contact them once more to try and work on the problem?
Over the forums we cannot help you at all, as we cannot discuss your private data here. Sorry.
Support let me know that you closed the ticket when they asked for more information; maybe you'd like to contact them once more to try and work on the problem?
Over the forums we cannot help you at all, as we cannot discuss your private data here. Sorry.
Thing Is, Some of those details are kinda non-existant, since I never used a Credit Card to purchase my Lifetime Sub, nor can I ever recall any kind of "secret question" option when I registered my account here many years ago.
since the game login is the same as the forums are you login to the forum? if so then not the account but something messing the login to the game auth server.
My current password is giving me a "Invalid username or password" error.
Wherever i try to log in, be it to the game or to the site/forums on Mozilla/Seamonkey, I can't even file a support ticket because it claims my PW is invalid.
The only reason I am able to write this is because i got Explorer set to keep me logged in.
But I have changed nothing, I have not changed my password nor have i recieved any kind of notification that my password has been changed.... it just.... does not work.
If it were a hacker i should know about it.
Because you cannot do squat without getting an email notification about it.
And I even changed e-mail the first time this happened.
Comments
Happens every now and then for me.
Try to enter the password in a notepad document or somthing and Copy/paste it into the dialouge... See if that changes anything.
Had to do a reset, but I find this whole incident very disturbing.
Quite... Indeed.
But Passwords just shouldn't stop working suddenly.
Over the forums we cannot help you at all, as we cannot discuss your private data here. Sorry.
one is having IE browser's autocomplete or form fill option turned on. this option can mess with entering passwords
second some antivirus/firewall feature like anti keylogging or auto logons can mess with the sign on.
Thing Is, Some of those details are kinda non-existant, since I never used a Credit Card to purchase my Lifetime Sub, nor can I ever recall any kind of "secret question" option when I registered my account here many years ago.
My current password is giving me a "Invalid username or password" error.
Wherever i try to log in, be it to the game or to the site/forums on Mozilla/Seamonkey, I can't even file a support ticket because it claims my PW is invalid.
The only reason I am able to write this is because i got Explorer set to keep me logged in.
But I have changed nothing, I have not changed my password nor have i recieved any kind of notification that my password has been changed.... it just.... does not work.
Because you cannot do squat without getting an email notification about it.
And I even changed e-mail the first time this happened.