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Cryptic game crashing

SystemSystem Member, NoReporting Posts: 178,019 Arc User
for about 4 months now, I have not been able to play any cryptic game (Champions Online and Star Trek Online) for more than 20 minutes at a time because the game crashes. The game freezes and noting happens, and I get a game is not responding message asking if I want to close the program or wait. I've tried waiting and letting it sit for an hour, so that didn't work. There is no error log generated. I've tried re-installing the game, and have updated my graphics drivers several times during this time hoping that would resolve the problem. I have tried test and live shards on Champions Online, and Tribble and Holodeck for Star Trek Online. I use to play hours on end with no problems. I've tested my ram and it showed 0 errors. My other video games do not cause this problem, and I have many. My power supply is 1k watt, so I have enough power.


I have attached my dxdiag.

This forum won't let me upload my GamePrefs.pref file so here it is.



Prefentry SystemSpecs.Aticrossfiregpucount 0

Prefentry SystemSpecs.Audiodrivername

Prefentry SystemSpecs.Audiodriveroutput

Prefentry SystemSpecs.Audiodriverversion

Prefentry SystemSpecs.Audiox64checkskipped 0

Prefentry SystemSpecs.Computername ******

Prefentry SystemSpecs.Cpucachesize 6356992

Prefentry SystemSpecs.Cpuidentifier "Intel64 Family 6 Model 23 Stepping 10, GenuineIntel"

Prefentry SystemSpecs.Cpuspeed 3e+009

Prefentry SystemSpecs.Diskfree 111025471488

Prefentry SystemSpecs.Disktotal 300065746944

Prefentry SystemSpecs.Fmodversion 0

Prefentry SystemSpecs.Hassse 1

Prefentry SystemSpecs.Hassse2 1

Prefentry SystemSpecs.Isrunningnortonav 0

Prefentry SystemSpecs.Isusingd3ddebug 0

Prefentry SystemSpecs.Isvista 1

Prefentry SystemSpecs.Iswine 0

Prefentry SystemSpecs.Isx64 1

Prefentry SystemSpecs.Material_Hardware_Supported_Features

Prefentry SystemSpecs.Material_Supported_Features "SM20| SM20_PLUS| SM30| SM30_PLUS| SM30_HYPER"

Prefentry SystemSpecs.Nummonitors 2

Prefentry SystemSpecs.Numrealcpus 4

Prefentry SystemSpecs.Numvirtualcpus 4

Prefentry SystemSpecs.Nvidiasligpucount 0

Prefentry SystemSpecs.Osver0_Lowversion 1

Prefentry SystemSpecs.Osver1_Highversion 6

Prefentry SystemSpecs.Osver2_Build 7601

Prefentry SystemSpecs.Osver3_Servicepackmajor 1

Prefentry SystemSpecs.Osver4_Servicepackminor 0

Prefentry SystemSpecs.Osver5_Hostversion 6.1.7600.16385

Prefentry SystemSpecs.Physicalmemoryavailable 6048727040

Prefentry SystemSpecs.Physicalmemorymax 8588402688

Prefentry SystemSpecs.Ramspeedgbs 1.14954

Prefentry SystemSpecs.RenderingHacks REHA_NONE

Prefentry SystemSpecs.Svnbuildnumber 113747

Prefentry SystemSpecs.Trivia

Prefentry SystemSpecs.Videocarddeviceid 1507

Prefentry SystemSpecs.Videocardname "NVIDIA GeForce GTX 285"

Prefentry SystemSpecs.Videocardvendorid 4318

Prefentry SystemSpecs.Videodriverversion 8.17.12.6759

Prefentry SystemSpecs.Videomemory 1024

Prefentry SystemSpecs.Videoolddriver 0

Prefentry SystemSpecs.Virtualaddressspace 2147418134

Prefentry SystemSpecs.Wineversion
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    From your DXDiag I assume you have two NVIDIA GeForce GTX 285 running in SLI mode. Have you tried disabling it just as a test to see if maybe that could be an issue? Also, have you been monitoring your CPU and GPU temps to be certain it might not be a thermal issue with one or more components.

    The new Cryptic engine does seem to make more full use of features on existing hardware; and as a result, you could be getting significantly higher temps when running STO then with your other games; and that might be causing problems.

    When I first started playing STO - I had two Nvidia 7950s in SLI mode (and had STO configured to make use of SLI); but after about 4 months (closed beta through launch); I found that on of those cards was having a thermal issue that did cause crashes; so I went from those two cards to a single GTX 260.

    So, yeah, I'd do a test to see how it runs with SLI disabled (just as a test), and also monitor your CPU and GPU componemt temps to see if anythings exceeding a heat threshold.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    I only run 1 video card, I am not running SLI. I run 2 monitors on 1 card. Temps seem normal, and quite frankly, Cryptic games do not push my rig very much, not like Everquest 2, Dragon Age 2 or even Fallout Las Vegas.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    Are your crashes occurring in ground or space maps? Have you already tried running the game in safe mode to see if it remains stable?
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