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Every time I try to run the game client, it gives me an error

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I'd run the game client, but it said there was a virus on the program, so I closed it. Then I re-ran the setup program and, after the installation, ran the game client again. It loaded, but then shut down on me. After I uninstalled STO from the "Add/Remove Programs" list, I reinstalled it and it says "unable to register with games explorer".

I have no idea what's wrong. :( Can anyone help, please? :)
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    What anti-virus program are you running, and which one said you had a virus? You might want to check for rogue anti-malware programs on your PC. If it's not that, make sure that you did not receive a false positive. Also, it might be a good idea to run a PC decrappifier utility or registry cleaner to help eliminate the games center issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    The program I'm running is "Bell Internet Security Services" (Bell being the company I use for my Internet [as well as my phone]), so what I did was switch to "AVG Anti-Virus".

    I'm running a full scan of the computer now; once it finishes, I'm going to re-install STO using the "Setup" program. :) Hopefully it works without any problems. :cool:

    EDIT: I ran a full scan of my computer with AVG and nothing came up, but, when I re-installed STO, a virus warning came up, but I hit "Trust". :) Haven't had any problems since, yay!

    Still don't know why it did that...I never had that happen before. :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    I am having this same problem. I am running STO on a mac with the wineskin program. It was working fine, randomly deleted itself, and now I can't get the game running again. I looked at the previous entries but can't figure out how to do that on my computer... Please help.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    TOSLover wrote:
    The program I'm running is "Bell Internet Security Services" (Bell being the company I use for my Internet [as well as my phone]), so what I did was switch to "AVG Anti-Virus".

    I'm running a full scan of the computer now; once it finishes, I'm going to re-install STO using the "Setup" program. :) Hopefully it works without any problems. :cool:

    EDIT: I ran a full scan of my computer with AVG and nothing came up, but, when I re-installed STO, a virus warning came up, but I hit "Trust". :) Haven't had any problems since, yay!

    Still don't know why it did that...I never had that happen before. :confused:

    Good to hear!

    It sounds like you had an update from AVG gave you a false positive, and that reinstalling the game allowed you to tell AVG that the STO is legit.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    Zanshi wrote: »
    Good to hear!

    It sounds like you had an update from AVG gave you a false positive, and that reinstalling the game allowed you to tell AVG that the STO is legit.

    Yeah, I'm happy everything's working again...just in time for the Q Double Rewards Weekend! hehe :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    I am having this same problem. I am running STO on a mac with the wineskin program. It was working fine, randomly deleted itself, and now I can't get the game running again. I looked at the previous entries but can't figure out how to do that on my computer... Please help.

    Star Trek Online is a Windows only program, so if you have a Linux or Mac-based PC, the official forums aren't the best place to find the help you need. You might want to Google your issue.

    That said, if you happen to have a copy of Windows lying around, there is always the dual boot option... :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    I am having this same problem. I am running STO on a mac with the wineskin program. It was working fine, randomly deleted itself, and now I can't get the game running again. I looked at the previous entries but can't figure out how to do that on my computer... Please help.

    You may find help here: http://forums.startrekonline.com/showthread.php?t=76799
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