Ok, same deal as before. The client loads up, if I get past the login screen, it disconnects while loading the map. I had a pain getting it to patch correctly, and within half an hour of playing this happens.
Is there any alternative to filing a ticket? Also, what's the correct place to discuss customer support? I think it's an issue that may need looking at if the ammount of dissatisfaction I've encountered is any indication. (It's good when it's there, it's just never... there?)
A Tech ticket would be the way, but I fear that Tech will not be able to do much for you in this case.
If all our users had a problem with the Server, my forums would be aflame right now - as in, every forum and sub-forum would have numerous threads. We also have a lot of users on the server right now, playing and we do not see a huge number of drop-offs.
Tracking down this needs your help.
Run a Tracert to patchserver.crypticstudios.com and share your results.
Use the NetTest tool (you can find it along with instructions right here) and share your results here.
Your connection speed, your ISP, from where you connect (general location, not address) could also give us clues what's happening.
Concerning CS: Feedback would be per ticket to either support or community. The forums are indeed not the place for it, sorry.
I am having a problem loading STO. When I plug in my DSL the game works fine. However, when I try to play over my wireless connection I am not able to even get the launcher to work. All it says is Cryptic Launcher Autoupdate----Trying to update the launcher. Please be patient. ---Tried connecting ____ times.
It will try connecting forever. I once let it try 25 times. Any help or advice would be appreciated.
U:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41 over a maximum of 30 hops:
1 4 ms 35 ms 74 ms 172.16.230.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
contacting nettest server..
Local IP: 216.129.231.62
Ping: 187.5 msec
Port: 80: 62 KB/sec 3 KB/sec 67 KB/sec 500
Port: 80: 38 KB/sec 2 KB/sec 41 KB/sec 500
Port: 443: 1 KB/sec 1 KB/sec 3 KB/sec 500
Port: 443: 49 KB/sec 4 KB/sec 53 KB/sec 500
Port: 7255: timed out
Port: 7255: timed out
Port: 7003: timed out
Port: 7003: timed out
Port: 7202: timed out
Port: 7202: timed out
Port: 7499: timed out
Port: 7499: timed out
Port: 80: 125 KB/sec 6 KB/sec 133 KB/sec 500
Idle NIC bandwidth Send: 1 KB/sec Recv: 1 KB/sec
Component Details Subscore Base score
Processor Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz 6.8 4.9
Determined by lowest subscore
Memory (RAM) 4.00 GB 5.9
Graphics NVIDIA NVS 3100M 4.9
Gaming graphics 2233 MB Total available graphics memory 5.9
Primary hard disk 202GB Free (287GB Total) 5.9
Windows 7 Professional
System
Manufacturer LENOVO
Model 43147QU
Total amount of system memory 4.00 GB RAM
System type 64-bit operating system
Number of processor cores 2
Storage
Total size of hard disk(s) 287 GB
Disk partition (C:) 202 GB Free (287 GB Total)
Media drive (D:) CD/DVD
Graphics
Display adapter type NVIDIA NVS 3100M
Total available graphics memory 2233 MB
Dedicated graphics memory 512 MB
Dedicated system memory 0 MB
Shared system memory 1721 MB
Display adapter driver version 8.16.11.8955
Primary monitor resolution 1600x900
DirectX version DirectX 10
Comments
If all our users had a problem with the Server, my forums would be aflame right now - as in, every forum and sub-forum would have numerous threads. We also have a lot of users on the server right now, playing and we do not see a huge number of drop-offs.
Tracking down this needs your help.
Run a Tracert to patchserver.crypticstudios.com and share your results.
Use the NetTest tool (you can find it along with instructions right here) and share your results here.
Your connection speed, your ISP, from where you connect (general location, not address) could also give us clues what's happening.
Concerning CS: Feedback would be per ticket to either support or community. The forums are indeed not the place for it, sorry.
It will try connecting forever. I once let it try 25 times. Any help or advice would be appreciated.
U:\>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41 over a maximum of 30 hops:
1 4 ms 35 ms 74 ms 172.16.230.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
contacting nettest server..
Local IP: 216.129.231.62
Ping: 187.5 msec
Port: 80: 62 KB/sec 3 KB/sec 67 KB/sec 500
Port: 80: 38 KB/sec 2 KB/sec 41 KB/sec 500
Port: 443: 1 KB/sec 1 KB/sec 3 KB/sec 500
Port: 443: 49 KB/sec 4 KB/sec 53 KB/sec 500
Port: 7255: timed out
Port: 7255: timed out
Port: 7003: timed out
Port: 7003: timed out
Port: 7202: timed out
Port: 7202: timed out
Port: 7499: timed out
Port: 7499: timed out
Port: 80: 125 KB/sec 6 KB/sec 133 KB/sec 500
Idle NIC bandwidth Send: 1 KB/sec Recv: 1 KB/sec
Component Details Subscore Base score
Processor Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz 6.8 4.9
Determined by lowest subscore
Memory (RAM) 4.00 GB 5.9
Graphics NVIDIA NVS 3100M 4.9
Gaming graphics 2233 MB Total available graphics memory 5.9
Primary hard disk 202GB Free (287GB Total) 5.9
Windows 7 Professional
System
Manufacturer LENOVO
Model 43147QU
Total amount of system memory 4.00 GB RAM
System type 64-bit operating system
Number of processor cores 2
Storage
Total size of hard disk(s) 287 GB
Disk partition (C:) 202 GB Free (287 GB Total)
Media drive (D:) CD/DVD
Graphics
Display adapter type NVIDIA NVS 3100M
Total available graphics memory 2233 MB
Dedicated graphics memory 512 MB
Dedicated system memory 0 MB
Shared system memory 1721 MB
Display adapter driver version 8.16.11.8955
Primary monitor resolution 1600x900
DirectX version DirectX 10
Network
Network Adapter Microsoft Virtual WiFi Miniport Adapter
Network Adapter Intel(R) 82577LM Gigabit Network Connection
Network Adapter Intel(R) Centrino(R) Advanced-N 6200 AGN