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billing errors, very annoyed ! Please Help

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Dear Cryptic

I hate having to complain, but every time I try to renew my subscription, the declined message pops up. I am at a loss. All my card details are correct, I have enough funds, this is not the first time, I have had to jump through hoops too. And to further annoy me, I had 300 days active account vetereancy, now my account is in-active, its a mere 160 days !

Can you please help


Thankyou
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    just tried updating card details, entering an entirely new card

    got errors, " ID transaction error could not find" "Currency" ?

    Cryptic can you please help ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    had a thought, as I think this happened last time....do I need to wait until the "Play until ##" date is over ? which in my case is the 6/6 ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    Sadly, we cannot help you with billing problems here. Your best and fastest response will come from opening a billing ticket with support.

    http://www.atari.com/support/startrekonline
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    Nor can the Community Reps aid in any billing related issues. Sorry :/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    quickest is to use their online help when it is open.
    http://www.atari.com/support/startrekonline#help
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    Thanks to the above posters, you're correct in what you say.
    I saw on Facebook today that someone was confused by the Atari Support Page, so as a tip: You need to log in on the Atari Website. You can do this with your Cryptic data (as if you would log in on these very forums). Once you are logged in, you can join the Billing Chat as Pegasus suggested or send in a ticket.

    They will be glad to check what the problem may be for you and help to correct things. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    Issue Summary: Further info as requested from help staff

    STOerror.jpg

    Tickets: #1123754

    I am talking about the "Days subscribed" when I go to the main STO website, then log-in, under my account, basically where it says if your account is active or not.

    I had 300 Days, when I was active (Pre-4/6/11), then I tried to renew my subscription via my VISA card, and due to problems with your billing server, my account became inactive for a day. Today when I sucessfully re-activated it for 3 months,, it still only says I have been subscribed for 180 days.

    I would like a way for this to be fixed, as I have been a loyal customer of STO, and have been playing since STO first hit Retail sales (Australia) {hence 300 days}

    Thankyou

    ==== Ticket Submission Data =====
    Game: Star Trek Online
    Platform: Not Selected
    Category: Account & Billing Services
    ==========
    Dear Cryptic

    When I was trying to renew my subscription, my account went "inactive" for a day. Before it went inactive, my subscription time was near 300 days, as I have been with STO since it first started, and even before on the forums as of 2008. What has happened now, for some reason my subscription veterancy is now half of what I had before all the billing errors.

    Can you help get it back to the correct number of days ? As I was really looking forward to the "veterancy awards"

    Thankyou
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