Oki so i come to laucnh STO. I clicked my desktop icon and the launcher doesnt even launch and i get an error straight away. Could anyone help or assist. I have contacted the Tech team and according to them it should be running fine, but clearly it isnt.
Any help would be much appreciated.This is what i get.
ErrorTracker ID: 12472350
http://errortracker.crypticstudios.com/detail?id=12472350
0 (-nosymbols- PC == 0)
1 0x02df10cc (0,1,0,0)SymGetSymFromAddr(): gle = 126
Line: --- (0)
Module: ???
2 D3D11CreateDevice (100d780,0,7efde000,0)
Line: --- (0)
Module: d3d11.dll
3 D3D11CreateDevice (14e188,0,73f11c74,0)
Line: --- (0)
Module: d3d11.dll
4 D3D11CreateDevice (100d968,0,100d750,0)
Line: --- (0)
Module: d3d11.dll
5 D3D11CreateDevice (100d778,0,14e1b4,0)
Line: --- (0)
Module: d3d11.dll
6 D3D11CreateDevice (100d750,0,100d750,0)
Line: --- (0)
Module: d3d11.dll
7 D3D11CoreCreateLayeredDevice (0,0,14e238,0)
Line: --- (0)
Module: d3d11.dll
8 D3D11CoreCreateLayeredDevice (100d750,0,14e238,0)
Line: --- (0)
Module: d3d11.dll
9 D3D11CreateDevice (100d9a8,0,14fa38,0)
Line: --- (0)
Module: d3d11.dll
10 SYSTEM_ERROR 487 at 0x00361219 (0,cccccccc,ffffffff,cccccccc)
Line: --- (0)
Module: Star Trek Online.exe
11 SYSTEM_ERROR 487 at 0x0036105F (0,14fa50,0,362616)
Line: --- (0)
Module: Star Trek Online.exe
12 SYSTEM_ERROR 487 at 0x003612D8 (0,0,0,372f4e)
Line: --- (0)
Module: Star Trek Online.exe
13 SYSTEM_ERROR 487 at 0x00362616 (0,360000,0,0)
Line: --- (0)
Module: Star Trek Online.exe
14 SYSTEM_ERROR 487 at 0x0052F072 (0,14fb04,0,755b33ca)
Line: --- (0)
Module: Star Trek Online.exe
15 SYSTEM_ERROR 487 at 0x0052EF1F (0,7efde000,0,14fb44)
Line: --- (0)
Module: Star Trek Online.exe
16 BaseThreadInitThunk (7efde000,0,76f7310d,0)
Line: --- (0)
Module: kernel32.dll
17 RtlInitializeExceptionChain (52ef10,0,7efde000,0)
Line: --- (0)
Module: ntdll.dll
18 RtlInitializeExceptionChain (52ef10,0,7efde000,0)
Line: --- (0)
Module: ntdll.dll
Heap is NOT corrupted
Last windows SYSTEM error: There are no more files.
Exception caught: EXCEPTION_ACCESS_VIOLATION
Program: ...
SVN Revision: 116681
Time: Wed May 25 11:40:27 AM
Process ID: 3848
Comments
There was a change in the code that checks what versions of directx your driver/card support that has caused some unsupported cards that use to work to no longer work.
Here is the DXDIAG report.
unless your card is going bad.
Are you using teamviewer?
will require more thinking and research so in mean time I would open a ticket with support and include the dxdiag and the error ID number for them to work on it .
hopefully someone will be able to figure it out.
I Googled some stuff on the card (and ATI drivers); and I think your error is related to this (from your DXDiag):
As a lot of ATI users seem to be reporting issues with other games; and it seems the games require this to be supported in the ATI driver.
I also found this entry to be interesting:
From the errors you posted, it does seem to be a DirectX D3D issue. Have you run a DXDiag on your system recently?
I just don't understand why the Launcher will not launch at all. on the first attempt it comes up with trying to connect to launcher and then the crash diagnostic tool comes up with access violation.
Have you verified that your IE install is working correctly? It is possible that a Windows Update may have broken something with your IE install which is required by the launcher.
It worked last night. Tried again this morning and it refused to work and crashed !