Ive just returned to STO from a long break Ive never had trouble before,but since my return yesterday Ive found constant lag and client crashes and lock up to the degree that my PC has to be turned off and rebooted, have tried to log a bug report in game but client is not stable enough and locks out before I can complete it lock up only occurs whilst in sector space and seems to be worse on one toon in particular.Im using windows XP SP2 with a nvidia gts8000 graphics card and dual core processors. bit of a headache any help appreciated Im not too techie with a PC so it goes over head real quick
Comments
System Information
Time of this report: 5/27/2011, 01:10:47
Machine name: PC
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 03/27/07 20:20:38 Ver: 08.00.12
Processor: Intel(R) Core(TM)2 CPU 4400 @ 2.00GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 939MB used, 3000MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
DxDiag Notes
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: NVIDIA GeForce 8600 GTS
Manufacturer: NVIDIA
Chip type: GeForce 8600 GTS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0400&SUBSYS_00000000&REV_A1
Display Memory: 512.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0012.7061 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 4/8/2011 06:14:00, 4111232 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 4/8/2011 06:14:00, 12501600 bytes
Device Identifier: {D7B71E3E-4740-11CF-2578-0C2000C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0400
SubSys ID: 0x00000000
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: All tests were successful.
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.
Sound Devices
Description: SoundMAX HD Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_1988&SUBSYS_104381E1&REV_1004
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: ADIHdAud.sys
Driver Version: 5.10.0001.6110 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/16/2007 02:09:06, 293888 bytes
Other Files:
Driver Provider: AnalogDevices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 30
Static/Strm HW 3D Bufs: 33, 30
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: The tests were cancelled before completing.
Sound Capture Devices
Description: SoundMAX HD Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ADIHdAud.sys
Driver Version: 5.10.0001.6110 (English)
Driver Attributes: Final Retail
Date and Size: 1/16/2007 02:09:06, 293888 bytes
Cap Flags: 0x41
Format Flags: 0xCCC
DirectMusic
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: HID-compliant consumer control device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046A, 0x0021
FF Driver: n/a
Device Name: HID-compliant device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046A, 0x0021
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a
Poll w/ Interrupt: No
Registry: OK
USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2830
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/14/2008 01:15:38, 59520 bytes
| Driver: usbd.sys, 8/23/2001 12:00:00, 4736 bytes
Gameport Devices
PS/2 Devices
+ HID Keyboard Device
| Vendor/Product ID: 0x046A, 0x0021
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 4/14/2008 00:09:50, 14592 bytes
| Driver: kbdclass.sys, 4/14/2008 00:09:48, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 06:43:22, 40840 bytes
| Driver: kbdclass.sys, 4/14/2008 00:09:48, 24576 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52F
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouclass.sys, 3/20/2009 11:46:43, 23040 bytes
| Driver: mouhid.sys, 3/20/2009 11:45:18, 12160 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 06:43:22, 40840 bytes
| Driver: mouclass.sys, 3/20/2009 11:46:43, 23040 bytes
DirectPlay Service Providers
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK
DirectPlay Adapters
DirectPlay8 TCP/IP Service Provider: Local Area Connection 2 - IPv4 -
DirectPlay Voice Codecs
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s
DirectPlay Lobbyable Apps
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 37.9 GB
Total Space: 119.2 GB
File System: NTFS
Model: MAXTOR STM3250310AS
Drive:
Free Space: 192.0 GB
Total Space: 194.5 GB
File System: NTFS
Model: Maxtor 6 L200P0 SCSI Disk Device
Drive: F:
Free Space: 113.3 GB
Total Space: 119.2 GB
File System: NTFS
Model: MAXTOR STM3250310AS
Drive: E:
Model: PIONEER DVD-ROM DVD-116 SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5593 (English), 5/2/2008 11:49:40, 62976 bytes
Its all gibberish to me and there is far too much to post so I trimmed it a bit
as for netest I dont know what that is, I'm off to google it............
Go to http://files.champions-online.com/nettest.exe
Download this file and run it
A command prompt should appear running the test automatically
For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
I`m seeing column 1 around 230 KB/sec
and column 2 at 8 KB/sec so looking low I guess, Any ideas on how to remedy this if possible?
also besure you are running without any extra programs running, some like teamviewer will affect the game.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 13 ms 10 ms 7 ms 10.187.64.1
3 7 ms 12 ms 7 ms newt-geam-1b-v15.network.virginmedia.net [195.18
8.231.67]
4 15 ms 27 ms 21 ms exe2-core-1b-pc112.network.virginmedia.net [80.6
.128.197]
5 22 ms 28 ms 29 ms brhm-bb-1b-xe-503-0.network.virginmedia.net [212
.43.163.253]
6 20 ms 17 ms 16 ms nrth-bb-1a-as4-0.network.virginmedia.net [62.253
.185.105]
7 24 ms 20 ms 16 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
5.159.30]
8 31 ms 33 ms 33 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
185.81]
9 32 ms 33 ms 31 ms te0-7-0-7.mpd22.fra03.atlas.cogentco.com [130.11
7.14.133]
10 30 ms 28 ms 27 ms te0-0-0-2.mpd22.ams03.atlas.cogentco.com [130.11
7.0.133]
11 41 ms 39 ms 44 ms te0-1-0-2.ccr22.lpl01.atlas.cogentco.com [154.54
.37.110]
12 103 ms 100 ms 112 ms te0-5-0-3.ccr22.bos01.atlas.cogentco.com [154.54
.44.189]
13 100 ms 106 ms 113 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
14 105 ms 106 ms 113 ms 38.111.40.114
15 114 ms 116 ms 128 ms 208.95.185.41
Trace complete.
You will need to contact your ISP for assistance. The 8KB upload rate should ideally be in the 15-20KB range.