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What is the Arc Client?
Install Arc

Pls Help me i´m a new gamer

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello i have installed the Trail Version from STO and ich have now a Problem.

I will start the Game and on the Login Window i get always

a Cryptic Error : Oops!

Error Ticket ID 12441392

System Windows 7 Prof 64bit

pls Help me i will Testing the Game ....
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    Check your IE installation and make sure everything works normally, then post a dxdiag report for us to review.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    I have a problem: I install the demo version and bought the full version (with 30 days free ) but I cannot activate the full version: they demand a retail key but I dont have it...
    Also, when I open the game, it's always the demo who appear !

    Help me please !

    Greetings. :);)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    paul_541 wrote: »
    I have a problem: I install the demo version and bought the full version (with 30 days free ) but I cannot activate the full version: they demand a retail key but I dont have it...
    Also, when I open the game, it's always the demo who appear !

    Help me please !

    Greetings. :);)
    There should be a 'Retail Key' included with the Retail package... (If there isn't, then you need to talk to the place where you purchased it from... as it should be either in the physical package, or the account/Email/purchase properties if its a internet sale...)

    Also, to play the Full version, you have to enter/bind to your STO account EITHER information for a Credit Card payment subscription, OR a STO Game Time Card key
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    There should be a 'Retail Key' included with the Retail package... (If there isn't, then you need to talk to the place where you purchased it from... as it should be either in the physical package, or the account/Email/purchase properties if its a internet sale...)

    Also, to play the Full version, you have to enter/bind to your STO account EITHER information for a Credit Card payment subscription, OR a STO Game Time Card key


    I have buy it on the STO's site, so I have the game activation key but I dont have retail key... I have 30 free days include so, I must again purchase again for play ??? I dont have 30 free days ???

    Thanks for resolve my understanding problem ! ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    paul_541 wrote: »
    I have buy it on the STO's site, so I have the game activation key but I dont have retail key... I have 30 free days include so, I must again purchase again for play ??? I dont have 30 free days ???

    Thanks for resolve my understanding problem ! ;)
    You do have 30 days free play (which is activated ONLY AFTER you enter a subscription or Game Time Card)
    It should be mentioned some where on the Atari site that a SUBSCRIPTION IS REQUIRED TO PLAY....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    You do have 30 days free play (which is activated ONLY AFTER you enter a subscription or Game Time Card)
    It should be mentioned some where on the Atari site that a SUBSCRIPTION IS REQUIRED TO PLAY....

    As the 1 month subscription and I can play ?? But I dont have 2 months after (30 free days and 30 days that I have with my subscription) !??
    Just to make sure I understood ...

    Thanks in advance. ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    You need to enter the activation key that Atari gave you when you agreed to pay for the game. You will get 30 free days, but they will require you to enter your payment info. Your credit card or game card or Pay Pal will not be charged for month two until your 30 days have passed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    elelPadre wrote:
    Hello i have installed the Trail Version from STO and ich have now a Problem.

    I will start the Game and on the Login Window i get always

    a Cryptic Error : Oops!

    Error Ticket ID 12441392

    System Windows 7 Prof 64bit

    pls Help me i will Testing the Game ....

    uninstall Teamviewer and update your Antivir!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Can somebody tell is it uninstaling Team Viewer was helping!!!?
    It is so stupid and NOOB from Cryptic team that very useful software like TeamV is CRASHING THIS STUPID GAME!!!!
    VERY UNPROFESIONAL CRYPTIC !!! :mad::mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    you do not have to uninstall teamviewer but you still have to shut it down.

    or you could try this some have reported this fixes the teamviewer problem.

    using Teamviewer version: 6.0.10194

    Follow these steps to fix the issue:

    1) Bring up Teamviewer
    2) Go to "Extras" (top-righthand side of the interface)
    3) Select "Options"
    4) Select "Advanced" (all the way down on the lefthand side)
    5) Click the "Show Advanced Options" button
    6) Find "QuickConnect Button" option and click on the "Configure" button for it
    7) There is a blank to add programs that you wish to disable the QuickConnect button for. In that blank you need to put "Star Trek Online.exe" (without the quotes) and click the "Add" button.
    8) Click "Ok" to close configure window.
    9) Click "Ok" to close options window.
    10) Leave Teamviewer running in the taskbar as usual.

    Launch Star Trek Online as usual.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    PROBLEM SOLVED :) MANY THX PEGASUS !!! ;)

    I solve problem with that...but I disable TW services, just to be sure !! BUT it still works..the TW I mean...

    The TW run normaly and I can enter the GALAXY !!!

    THX for help!
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