Standard checks
1. if using win7 or vista is the launcher.exe and gameclient exe properties set to run as admin
2. are they set to be allowed access by your firewall and antivirus software.
3. does the router have ports tcp 7000-7500 unblocked
4. is IE browser not set to work offline or have it's internet options, communication tab, lan setting not set to use a proxy.
5. Are you using teamviewer (will prevent the game from working)
post results of tracert patchserver.crypticstudios.com and nettest to check ports to be sure you can connect to the servers
For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
Standard checks
1. if using win7 or vista is the launcher.exe and gameclient exe properties set to run as admin
2. are they set to be allowed access by your firewall and antivirus software.
3. does the router have ports tcp 7000-7500 unblocked
4. is IE browser not set to work offline or have it's internet options, communication tab, lan setting not set to use a proxy.
5. Are you using teamviewer (will prevent the game from working)
post results of tracert patchserver.crypticstudios.com and nettest to check ports to be sure you can connect to the servers
For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
OMG ty for the response my ie was set to work offline @_@
Comments
1. if using win7 or vista is the launcher.exe and gameclient exe properties set to run as admin
2. are they set to be allowed access by your firewall and antivirus software.
3. does the router have ports tcp 7000-7500 unblocked
4. is IE browser not set to work offline or have it's internet options, communication tab, lan setting not set to use a proxy.
5. Are you using teamviewer (will prevent the game from working)
post results of tracert patchserver.crypticstudios.com and nettest to check ports to be sure you can connect to the servers
Nettest:
Go to http://files.champions-online.com/nettest.exe
Download this file and run it
A command prompt should appear running the test automatically
For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
OMG ty for the response my ie was set to work offline @_@