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SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi All,

Does anyone else find the time between loading screens seem to take a lot longer than they used too? Just timed it and its 30 secs between each screen

Cryptic can you try and improve this please

Thanks
Lee
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    on the foundry it can take a bit longer at times, but normal maps and zones? no cant say ive noticed anything myself.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    I have also seen a loading time increase in the last month or two. I have tried a lot of tweaks on my end to improve this, but have not come up with anything yet.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    I haven't noticed any difference. Only the feature episode maps seen to take a little longer, but they thend to be a little more complex than standard maps.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    on the foundry it can take a bit longer at times, but normal maps and zones? no cant say ive noticed anything myself.

    Aye, I've noticed long loading times for foundry missions too.

    My loading times are temperemenatal but I dont often have exceptionally long times like 30 secs often.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    If you got time just count when your loading a map and see how long it take to load. I know 30 secs is not a huge amount but its quite a lot when your changing maps quite often.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    yup, i've noticed it too. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    had a quick test transition from sector space to sector space or a mission to sector space are super fast, like 4 or 5 seconds.

    i transferred into a star cluster mission map and that was about 30 seconds. i then went from mission space to misison ground and that took a huge 1 minute. which is much more than ive seen in ages.

    then did another normal misison and it was about 25 seconds.

    so that horror minute may have been a one off but the others are a little slower than normal. maybe by 10 seconds or so. nothing critical but perhaps could use a tweak.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    I, too, have noticed longer loading times. I'd estimate the time has increased by about 50%.


    Z
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    Can cryptic fix this problem do you think? am sure they must be aware of it
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    Loading Times are indeed far longer after cryptic installed the foundry on the game server.
    And not only loading times also timed out servers are far more.
    Last night I played I timed Out 24 times it was so irritating that I stopped the game, and no its not my Internet that's perfectly fine I have no problems at all.
    So I think they really have to take a good look at it !!!

    Greets
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    leea123 wrote: »
    Hi All,

    Does anyone else find the time between loading screens seem to take a lot longer than they used too? Just timed it and its 30 secs between each screen

    Cryptic can you try and improve this please

    Thanks
    Lee

    Consistently that long?

    I rarely see any over 10-15 seconds, although they have already taken that long. Really surprising if you're not seeing any rubberbanding while playing because it would seem to be a connection issue. Or do you just have a connection that works really consistently but is very slow.

    On the Foundry and explorations (that's it I think) they've been feeding required maps on the fly for a while now, so they can take longer to load the first time you do that one. But 30 seconds still seems long.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    while the loading times for the game may or may not be different... ever since the one year anniversary, going from Earth Spack Dock (space) to it's interior ALWAYS takes at least five minutes or so... and that's only on the 'maneuvering thrusters' thing (the 'dock' function takes twice as long usually :()

    now my computer is decently-aged, and all the other technical specs are in order, so i'm sure it's not a problem on my end
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    Trek17 wrote:
    while the loading times for the game may or may not be different... ever since the one year anniversary, going from Earth Spack Dock (space) to it's interior ALWAYS takes at least five minutes or so... and that's only on the 'maneuvering thrusters' thing (the 'dock' function takes twice as long usually :()

    now my computer is decently-aged, and all the other technical specs are in order, so i'm sure it's not a problem on my end

    Five minutes? I just can't even fathom how it can just sit there loading for that long and not disconnect you, which would indicate there's actually an active connection between you and Cryptic the whole time. I mean, if I ever got even close to a minute I'd exit and reload the game figuring that would be faster. Unless your not on a broadband connection or maybe even on a satelite connection. :eek:

    Anyway, if you haven't already, you need to put in a support ticket and see if they can help.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    Inspired wrote: »
    Consistently that long?

    I rarely see any over 10-15 seconds, although they have already taken that long. Really surprising if you're not seeing any rubberbanding while playing because it would seem to be a connection issue. Or do you just have a connection that works really consistently but is very slow.

    On the Foundry and explorations (that's it I think) they've been feeding required maps on the fly for a while now, so they can take longer to load the first time you do that one. But 30 seconds still seems long.

    Yeah seems to be between 30 and 40 secs, Sometime i get the rubberbanding thing but not often. My internet connection is fine, so I dont understand why its taking so long. never used to take this long.

    I dont know if its because of all the updates we have had or something like that! it takes just as long if am enitering a foundry missions or ESD, everything which requires me to change maps all take between 30-40 secs
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    wrote:
    Five minutes? I just can't even fathom how it can just sit there loading for that long and not disconnect you, which would indicate there's actually an active connection between you and Cryptic the whole time. I mean, if I ever got even close to a minute I'd exit and reload the game figuring that would be faster. Unless your not on a broadband connection or maybe even on a satelite connection. :eek:

    Anyway, if you haven't already, you need to put in a support ticket and see if they can help.
    well... there have been a few disconnects during that time, but the way i've seen, it's not so much an active connection as a seriously slowed-down struggling connection... or is that called lag?

    as for satellite connection, no, my family got rid of that years ago ( my computer is one of those 2-3 year old vista computers)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    I'll nudge this into the Tech forums. Without knowing more details however it will be tricky to comment on what may be the root cause.

    If you feel there is a problem, please try to provide such things as tech specks and possibly drivers ( for example using the directxdiag.txt ); trace routes and similar. Also: Where and when does this happen? Since it does not seem to happen to all users, it's not a global thing I can easily pounce on.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    WishStone wrote:
    I'll nudge this into the Tech forums. Without knowing more details however it will be tricky to comment on what may be the root cause.

    If you feel there is a problem, please try to provide such things as tech specks and possibly drivers ( for example using the directxdiag.txt ); trace routes and similar. Also: Where and when does this happen? Since it does not seem to happen to all users, it's not a global thing I can easily pounce on.

    This is what my computer system has:

    Syste:
    Microsoft Windows XP Poffessional Version 2002
    Service pack 3

    Computer:
    AMD Athlon(tm) 64 X2 Dual Core Prossessor 4000+
    2.11 GHz, 3.00 GB of ram

    Sorry if the info above is not what up meant.

    The problem occurs every single time I change instance, I.e to ESD every sector space like sirius etc, pvp, foundry, DSE. Every time I chance instance or maps loading missions etc.

    dont know what this is: directxdiag.txt so cannot find out. Also drivers not sure but I know they have not changed much so should not be that. If you need the details of drivers I can try and find them
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    leea123 wrote: »
    This is what my computer system has:

    Syste:
    Microsoft Windows XP Poffessional Version 2002
    Service pack 3

    Computer:
    AMD Athlon(tm) 64 X2 Dual Core Prossessor 4000+
    2.11 GHz, 3.00 GB of ram

    Sorry if the info above is not what up meant.

    The problem occurs every single time I change instance, I.e to ESD every sector space like sirius etc, pvp, foundry, DSE. Every time I chance instance or maps loading missions etc.

    dont know what this is: directxdiag.txt so cannot find out. Also drivers not sure but I know they have not changed much so should not be that. If you need the details of drivers I can try and find them

    running a dxdiag.exe report will show system info including drivers.

    running a tracert patchserver.crypticstudios.com and a nettest will provide data on your connections

    Nettest:
    Go to http://files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically

    For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.

    without data it is all guess work.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    Ok below is a copy of the nettest I did, had to write it out in microsoft word:

    Does it look right to you????

    Contracting nettest server..
    Local IP:
    Ping 107.5 msec
    Port 80: 266 KB/sec 6 KB/sec 282 KB/sec 500
    Port 80: 261 KB/sec 6 KB/sec 274 KB/sec 500
    Port 443: 159 KB/sec 6 KB/sec 168 KB/sec 500
    Port 443: 159 KB/sec 5 KB/sec 168 KB/sec 500
    Port 7255: 180 KB/sec 7 KB/sec 190 KB/sec 500
    Port 7255: 163 KB/sec 6 KB/sec 172 KB/sec 500
    Port 7003: 170 KB/sec 6 KB/sec 180 KB/sec 500
    Port 7003: 152 KB/sec 6 KB/sec 162 KB/sec 500
    Port 7202: 164 KB/sec 6 KB/sec 174 KB/sec 500
    Port 7202: 163 KB/sec 6 KB/sec 173 KB/sec 500
    Port 7499: 168 KB/sec 6 KB/sec 177 KB/sec 500
    Port 7499: 200 KB/sec 7 KB/sec 211 KB/sec 500
    Port 80: 342 KB/sec 8 KB/sec 359 KB/sec 500
    Idle NIC bandwidth Sent: 0 KB/sec Recv: 0KB/ sec
    Hit return to exit
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    I just had a look through dxdiag.exe and all looks ok to me
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    leea123 wrote: »
    Ok below is a copy of the nettest I did, had to write it out in microsoft word:

    Does it look right to you????

    Contracting nettest server..
    Local IP:
    Ping 107.5 msec
    Port 80: 266 KB/sec 6 KB/sec 282 KB/sec 500
    Port 80: 261 KB/sec 6 KB/sec 274 KB/sec 500
    Port 443: 159 KB/sec 6 KB/sec 168 KB/sec 500
    Port 443: 159 KB/sec 5 KB/sec 168 KB/sec 500
    Port 7255: 180 KB/sec 7 KB/sec 190 KB/sec 500
    Port 7255: 163 KB/sec 6 KB/sec 172 KB/sec 500
    Port 7003: 170 KB/sec 6 KB/sec 180 KB/sec 500
    Port 7003: 152 KB/sec 6 KB/sec 162 KB/sec 500
    Port 7202: 164 KB/sec 6 KB/sec 174 KB/sec 500
    Port 7202: 163 KB/sec 6 KB/sec 173 KB/sec 500
    Port 7499: 168 KB/sec 6 KB/sec 177 KB/sec 500
    Port 7499: 200 KB/sec 7 KB/sec 211 KB/sec 500
    Port 80: 342 KB/sec 8 KB/sec 359 KB/sec 500
    Idle NIC bandwidth Sent: 0 KB/sec Recv: 0KB/ sec
    Hit return to exit

    the game ports are showing filtering. anytime you are less than 250 in columns 1 and 3 and less than 14 in column 2 you will have problems with lag and disconnects.

    post the tracert incase there a routing problem otherwise your ISP traffic managment software may be affecting the game packets.

    there been a recurring problem in routing for oversea user at cogentco.com router. using the proxy options in the launcher may help if that is the case.

    post the dxdiag for others to check sometime the littlest thing in the dxdiag can point to possible source of the problem
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    I dont know what to do and my dad has had a look and hes goos with computers and hes not sure what to do either.

    I guess I will just have to try and live with it the best that I can, coz we have no idea what to do!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    Before the foundry went live on holodeck, I never had issues with disconnects and long load times. Now, I experience it fairly frequently. I have noticed that several of the updates since then have included "stability" and "performance" enhancements, which leads me to think they have noticed something. These updates seem to have made things better, but it is still occurring. I am thinking their disk space is getting full or other resources are being eaten up with all the new content people are publishing. Tests for speed, ping, hardware, etc. have not changed on my end, so I am pretty sure it is not me.

    Crandall out
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    leea123 wrote: »
    Hi All,

    Does anyone else find the time between loading screens seem to take a lot longer than they used too? Just timed it and its 30 secs between each screen

    Cryptic can you try and improve this please

    Thanks
    Lee

    Yes. Foundry is even worse. In my case, the problem is related to Cryptic's dynamic map server being too overloaded to efficiently serve map requests.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    Well its still the same for me surly there is something that cryptic can do about it? We dont all understand how computers work.

    I know how to turn it on and the normal things but anything tecnical I have no idea. Please if there is a way you could fix this via a patch for us all would help greatly so its kinda frustrating waiting so long between map loading
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    Cogentco appears to be the weak link in my connection as well, I'll try other proxies and update.
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