test content
What is the Arc Client?
Install Arc

Somebody doesn't want me to visit my bridge :/

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Since a few days I can't acces my bridge on all 3 chars I have. It says "SERVER NOT RESPONDING" and then I get disconnected. When I try to log on that char again, I get this screen http://i55.tinypic.com/2wpm3om.jpg and can't play that character for about 1 hour. In my desperation I decided to write a ticket but all I got was a standard copy-paste answer telling me to check my internet connection. A good advice for someone who's having serious connection problems but since I have a 100 Mbit connection and play WoW with a max latency of 10 ms this advice is of no value for me. Does any one read our tickets or do Cryptic have a sort of respond-bot? My issue isn't fixed yet and something tells me it won't ever be fixed...

That all woulnd't be such a problem if the game was for free but it isn't. I work hard for my money and want things I buy for that money to run at peak efficiency or at least to be fixed by people who are paid with my money.

Or is this just the Cryptic way to say "You're only one small star in a sky full of stars, stfu and check your internet connection"?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    By chance, are you using the same bridge for all 3? If so, try changing the bridge to see if the problem stays consistent. If an alternate bridge works, there may be a map problem with the bridge you've selected. In this case, the correct course of action is to file a bug report, but be aware that you will not receive a personal reply.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    All 3 have different bridges.

    The thing is, 12 million people play WoW and at least I got always a personal reply from a GM (ingame chat) when I found it necessary to file a ticket and the issue was solved within an hour, especially when the character was stuck. I guess there are less than 12 mio people who play STO, so why haven't I got at least one personal reply out of like 10 tickets i filed so far? And guess, none of my ticket-issues was resolved :S
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    I can't speak for Crytpic, I'm a customer like you. What I can tell you is that Cryptic does not respond to bug reports. The only tickets they will respond to are tickets filed as GM help requests or technical support requests. If you are certain that your internet connection is fine, you might try the Force Verify option in the launcher (Launcher > Options) next.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2011
    comparing connections to one game to another is an invalid comparison. It like saying I can get to work if I make a right turn at the intersection but can not when i make a left but i can get to the store, so the problem is my work place.
    each game uses different ports, different routings, different packet configuration, and different latency requirements.

    STO will randonly assign ports in the 7000- 7500 range WOW likely does not.
    it is posible the port used for the bridge server is being blocked or filtered for your connection. as other are able to get on thier bridges (as by the lack of number of new posts complaining about the bridges) .

    post the results of tracert patchserver.crypticstudios.com and a nettest for check main ports

    Nettest:
    Go to http://files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically

    For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
    then we will have some verified data to use to isolate the problem.

    if you want to check the full range of portts 7000-7500 you could use this site.
    http://www.firebind.com/content.php web based port checker.
Sign In or Register to comment.