I join up as Life Time Subscription a year ago by purchasing the game online. I played afew weeks and left the game hoping it would be better. Indeed it was when I start playing now. However, items which was promise to those whom purchase online and life time were missing from all my new char. It include some items like uniform, rare peronal shield, rare weapon, etc.
I would like STO to restore to me all that was promise to Lifetime Members and Online Download.
Are you sure you claimed them in the C-Store? You have to click on the "Down-Arrow" in the upper left corner and then on C-Store. You will get your items for free.
If you did so, sorry, can't help. Write a ticket or request GM help.
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If you did so, sorry, can't help. Write a ticket or request GM help.