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Lost Account

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi guys,

I am a returing customer,
For nearly a year I havnt played this game, so I try to remember my account details,
I know that my Email address is the same so I have used that but STO site does not recognise it, hence why I am on this account,
I check my char and its still there.
I have used many variants of what I know of user names and passwords but nothing works, it seems that my accoutn has been erased!
Does this happen after a certain time.
I wanted to come back as there is new content and level up my original char which is an Rear Admiral!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    They do not delete account just because of the reason a player may want to come back to the game.
    you will have to contact billing about the account. They will need the email of the account, and proof you are the owner, (like the registering account key , etc)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    Yeah done that, no response yet, am waiting for the live support to open, their late.
    Have both my keys preorder and standard key. I purchased from steam.
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