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CONSTANT game crashes

SystemSystem Member, NoReporting Posts: 178,019 Arc User
my game keeps crashing. constantly....I can play for a few minutes and then it crashes, each time i get this error message.


http://img339.imageshack.us/i/errorri.jpg/


and after spending 5-10 minutes verifying the files after i reload the game, it crashes a few minutes later, again with the same stupid error message.


can anybody help?
Post edited by Unknown User on
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    game just crashed and ive tried twice now to get back in. the game loads and I get as far as character selection screen. then I click log in and the game crashes.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    try this go into those folder and just delete those two files then do another verify that way you can replace the corrupted ones.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    try this go into those folder and just delete those two files then do another verify that way you can replace the corrupted ones.

    i deleted the entire 'hoggs' folder and repatched it. the game worked fine for about 30 minutes, now im getting the same ****ing error message as before, just a different corrupt model this time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    since it worked for 30min im guessing that you might just have a corrupt install atm since another file like you said is giving the same error, delete that one file the verify, if it happens again do a clean install of the game, unistall, delete all files and related registrys from the system and reinstall after a restart.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    Post a dxdiag log. Back when the game first launched, there was a recurring error where the game said it was a program file failure, but in reality it was a simple graphics driver error on teh users system that was conflicting with a .dll file in the sto game.
    Now, i'm not saying this is 100% your problem, but it is best to eliminate all possibilities.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    since it worked for 30min im guessing that you might just have a corrupt install atm since another file like you said is giving the same error, delete that one file the verify, if it happens again do a clean install of the game, unistall, delete all files and related registrys from the system and reinstall after a restart.

    i completely uninstalled the game and reinstalled. after patching up i was able to play for about 10 minutes until the game crashed. no error message was given....it just crashed.

    im fed up with this TRIBBLE. Im definately not gonna keep paying 15/month to play 1-2 minutes at a time.
    tedgp123 wrote: »
    Post a dxdiag log. Back when the game first launched, there was a recurring error where the game said it was a program file failure, but in reality it was a simple graphics driver error on teh users system that was conflicting with a .dll file in the sto game.
    Now, i'm not saying this is 100% your problem, but it is best to eliminate all possibilities.

    will post the report next
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011

    System Information
    Time of this report: 4/20/2011, 15:24:58
    Machine name: CTSMAINPC
    Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
    Language: English (Regional Setting: English)
    System Manufacturer: INTEL_
    System Model: DP35DP__
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM)2 Duo CPU E7200 @ 2.53GHz (2 CPUs), ~2.5GHz
    Memory: 4096MB RAM
    Available OS Memory: 3322MB RAM
    Page File: 1320MB used, 5322MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode
    DxDiag Previously: Crashed in system information (stage 4). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

    DxDiag Notes
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: NVIDIA GeForce GT 240
    Manufacturer: NVIDIA
    Chip type: GeForce GT 240
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0CA3&SUBSYS_069D10DE&REV_A2
    Display Memory: 2391 MB
    Dedicated Memory: 986 MB
    Shared Memory: 1405 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: HP w2338h
    Monitor Id: HWP281C
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
    Driver File Version: 8.17.0012.7061 (English)
    Driver Version: 8.17.12.7061
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/8/2011 00:14:00, 10071656 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-4FE3-11CF-FB68-91261CC2C535}
    Vendor ID: 0x10DE
    Device ID: 0x0CA3
    SubSys ID: 0x069D10DE
    Revision ID: 0x00A2
    Driver Strong Name: oem24.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section005:8.17.12.7061:pci\ven_10de&dev_0ca3
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
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    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    Hmm. wonder why your dxdiag crashed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    i dont know.

    it's to the point where I can't even log into a character before the game crashes.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    I am having the similar problem. Ran fine last night and now I am crashing at random tmes but mostly during combat. No DirectX problems. All I get is the Cryptic error handler box when the game crashes...no errors shown.

    One thing I did notice is that my CPU is "pegging". I have a performance monitor that runs through my keyboard display that shows in running close to 99% of CPU. I have seen it run to 100%. Just wondering if there is some sort of memory/cpu leak now after this patch. Notes say they made some "stability tweaks" but that could have gone the other way.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    I am getting CONSTANT crashes now as well.

    Just.. BAM.. desktop.

    Something got messed up hard in last night's patch.... and it is very frustrating.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    this game will overheat ur rig fast, and the game can crash, which can cause a few other problems. have u tried turning ur graffics down?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    this game will overheat ur rig fast, and the game can crash, which can cause a few other problems. have u tried turning ur graffics down?

    Um, it has been working relatively fine since Beta for me ( with the exception of dynamic lighting was was fixed by the 11.3 ATI drivers ).

    My computer falls asleep playing this game. This crashing did not start until this morning's patch. So, I don't think that "turn the graphics down" thing is the issue.

    P.s. That is the first thing I tried. I turned off EVERY bell and whistle...

    BAM ... Desktop

    They broke something. It is as simple as that.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    after downloading the client from teh STO website and patching and installing, I was able to play for about 45 minutes with no problems.

    then the server went down for maintenance. when I logged on just a while ago i was able to play for about 10 minutes then the game crashed with no error message.

    this TRIBBLE is really starting to **** me off.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    Um, it has been working relatively fine since Beta for me ( with the exception of dynamic lighting was was fixed by the 11.3 ATI drivers ).

    My computer falls asleep playing this game. This crashing did not start until this morning's patch. So, I don't think that "turn the graphics down" thing is the issue.

    P.s. That is the first thing I tried. I turned off EVERY bell and whistle...

    BAM ... Desktop

    They broke something. It is as simple as that.

    i wonder if i should clean reinstall the game to then, i have been having some trouble with the game booting me out, but i allways thought it was me rig overheating. idk
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    Here's something to try....

    Delete your corrupted hogg files, then verify then log into the game, Go into your video settings and set the lighting quality to LOW ! Now scroll down to the bottom of the video options and click on the button that says troubleshooting and scroll to the bottom and change the "limit frame rate" to 30...

    do that and see if your game still crashes.... If it still crashes on corrupt files then your possibly looking at faulty memory or your hard drive is on the brink of death.

    The reason your setting the lighitng to low is because the lighting in STO runs via software using your CPU not your graphics card, in fact a good chunk of the video settings is done via software (all thanks to the great season 3 patch).... this is why STO practically runs your CPU at 100% and if your CPU cooling is not that great then it will overheat and thats where weird things like crashes and corrupt data can come into play.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    if the dxdaig crashes then you may have problems with either the dx install or with the drivers install.

    if the hogg files keep corrupting then you need to look for what may be causing the corruption

    some things to look at

    1. antivirs programs. some of these programs add a checsum to files that may be corrupting the files. panda 2011 has been noted for corrupting files on downloads
    2. if using win7 or vista having the program installed in the porgram files folder will cause problems because of windows new security feature on files in that folder.
    3. weak or failing CPU
    4. bad or fauling hard drive
    5. weak wireless connection
    6. bad or failing memory
    7. weak or failing power supply

    runnning teamviewer will crash the game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    800 megs of patch and I can't reach the character screen.... similar issues to everyone above. Seems like a server side issue that pushed something that doesn't play nice with a certain part of the user base... Rather than dump 3.3GB of files as "something to try" maybe support can/will provide a troubleshooting path?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    Found this failure tidbit in my security logs after a crash:

    Process:
    Process ID: 0x5b4
    Process Name: C:\Users\Public\Games\Cryptic Studios\Star Trek Online\Live\GameClient.exe

    Service Request Information:
    Privileges: SeTcbPrivilege

    Dr. Google reveals:

    SeTcbPrivilege
    SeTcbPrivilege gives service privilege to act as part of the operating system.

    Allows a process to assume the identity of any user and thus gain access to the resources that the user is authorized to access. Typically, only low-level authentication services require this privilege.

    Default setting: Not assigned.

    Note that potential access is not limited to what is associated with the user by default; the calling process might request that arbitrary additional privileges be added to the access token. The calling process might also build an access token that does not provide a primary identity for tracking events in the audit log.

    When a service requires this privilege, configure the service to log on using the Local System account, which has the privilege inherently. Do not create a separate account and assign the privilege to it.

    Going outside to play but thought it was interesting... no app or system entries. Patch caused a perms problem??
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    I have spoken with a LOT of people in zone chat. They are all having similar problems.

    It is the patch.

    It is not system issues.

    I expect them to have an emergency patch out sometime today or tomorrow, because of it.

    I love how some people always look past the obvious.. the only thing that has changed in the last 24 hours in STO.... is the patch.

    That is the most logical thing to look at.

    Just ask in zone. I got DOZENS of instant replies from people saying "yeah the game has crashed "X" times on me today already, what is going on?" or something like that.

    If you have a car,..and it works.. and you change one part on that car.. and it now no longer works.... I would say it is a safe assumption that the part that you changed is the problem. I don't go and start replacing the rest of the parts on the car to fix the problem. Logic would indicate what the problem is.

    Just accept it. There is a problem in the patch.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    I have spoken with a LOT of people in zone chat. They are all having similar problems.

    It is the patch.

    It is not system issues.

    I expect them to have an emergency patch out sometime today or tomorrow, because of it.

    I love how some people always look past the obvious.. the only thing that has changed in the last 24 hours in STO.... is the patch.

    That is the most logical thing to look at.

    Just ask in zone. I got DOZENS of instant replies from people saying "yeah the game has crashed "X" times on me today already, what is going on?" or something like that.

    If you have a car,..and it works.. and you change one part on that car.. and it now no longer works.... I would say it is a safe assumption that the part that you changed is the problem. I don't go and start replacing the rest of the parts on the car to fix the problem. Logic would indicate what the problem is.

    Just accept it. There is a problem in the patch.


    except I've been having this issue for several days now....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    except I've been having this issue for several days now....

    And many people have been having this exact problem, just starting today. Now, may be something in the code that is incompatible with certain hardware/software combinations. Maybe you got hit last patch,..and this is just the moving forward of a relatively unseen problem since then.

    But seriously.. ask around in zone chat today. You will get a chorus of people wondering "WTF"

    I have a friend who is crashing now every 3 or so minutes.. he can't even play today. He was fine yesterday....so was I.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    And many people have been having this exact problem, just starting today. Now, may be something in the code that is incompatible with certain hardware/software combinations. Maybe you got hit last patch,..and this is just the moving forward of a relatively unseen problem since then.

    But seriously.. ask around in zone chat today. You will get a chorus of people wondering "WTF"

    I have a friend who is crashing now every 3 or so minutes.. he can't even play today. He was fine yesterday....so was I.
    Exactly. The patch is the culprit. Game worked like a charm before the patch, now constant crashes on mission maps.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    I have a heavy duty gaming rig so I know that it is not graphics related. I have worked through graphics issues before on other systems and I know that it has nothing to do with graphics. I also am not getting any DX errors. I am just getting booted from game and the Cryptic error handler appears asking for what I was doing at the time of the crash.

    I was fine running the game UP UNTIL the patch. The notes clearly state that Cryptic did something to improve stability and I suggest that it had the opposite effect for many that were previously able to play without problems.....which I was one.

    I still really think it has some to do with CPU overflow...but what do I know.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    I have other games I can play so I will just go play those until this issue is resolved.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    PegasusMD wrote:
    if the dxdaig crashes then you may have problems with either the dx install or with the drivers install.

    if the hogg files keep corrupting then you need to look for what may be causing the corruption

    some things to look at

    1. antivirs programs. some of these programs add a checsum to files that may be corrupting the files. panda 2011 has been noted for corrupting files on downloads
    2. if using win7 or vista having the program installed in the porgram files folder will cause problems because of windows new security feature on files in that folder.
    3. weak or failing CPU
    4. bad or fauling hard drive
    5. weak wireless connection
    6. bad or failing memory
    7. weak or failing power supply

    runnning teamviewer will crash the game.
    ^- Quoted to highlight.

    Also, please remember that we need much more information than just "my game crashes" to be able to help you. There can be many reasons for it and the better you can describe the crash, the more we can try to help.

    Anything you can add to your posts can help here. Examples are in which zone you crash; what precisely crashes (launcher, game); when you crash (during PvP; in ESD, when in combat with NPCs...) and so forth.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    I experienced several crashes today.

    Mostly during foundry play.

    I played a mission called Resting Raptors and the game crashed 3 times during that mission. Each time that happened I was engaged in ground combat with romulan troops.

    There were also some crashes a few days back while in the foundry editor. I am working on a city/outpost map for a time travel mission. Every time I place a new object into the map I preview it to get the placing of the objects etc. right.

    After a few times around 3-4 times the game crashes. Luckily each time that happened there was an autosave file that restored my changes and work that I had done. I could then save it again. But it gets very frustrating and that is why I have currently suspended my project for now until this gets fixed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    Bracknell wrote:
    I experienced several crashes today.

    Mostly during foundry play.

    I played a mission called Resting Raptors and the game crashed 3 times during that mission. Each time that happened I was engaged in ground combat with romulan troops.

    There were also some crashes a few days back while in the foundry editor. I am working on a city/outpost map for a time travel mission. Every time I place a new object into the map I preview it to get the placing of the objects etc. right.

    After a few times around 3-4 times the game crashes. Luckily each time that happened there was an autosave file that restored my changes and work that I had done. I could then save it again. But it gets very frustrating and that is why I have currently suspended my project for now until this gets fixed.

    As chance would happen.....that is where I am crashing in the same Foundry mission. I will attempt to try some "other" content and see what happens. I haven't been crashing in any previous Foundry missions and only once crash in the Foundry editor before the last update for that. But again, this was all before todays patch.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    I crashed twice after installing the new patch. Between crashes, I rebooted and and had it verify all files. It played fine for over an hour while I was wandering around space stations and doing space combat but within 5 minutes of starting ground combat the game crashed displaying only the Cryptic reporting tool.

    I wasn't doing any foundry missions -- both were Exploration missions on the Klingon side. Since I had no problems at all with the game until the patch I assumed it was a bug in the update and just stopped playing.

    The first mission was an interior ship map and the second was planetary. I believe both involved combat with Federation troops, but I can't say for certain.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    They just posted a scheduled maintenance window for tomorrow and that they are applying a new patch.

    There are no new patch notes yet but I am hopefull that it will deal with these constant game crashes.
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