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Upgraded Account Possible Issue?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Maybe I am not seeing it, but I downloaded the Demo, really enjoyed it. Did the math and decided to get a lifetime subscription. Here is the problem, is there a way to upgrade the demo download to full version or do I have to redownload the full 7 gigs again? Also I read there might be issues with my account because it was a demo account, and without a product key my account will not be flagged as full version? I tried logging into the demo thinking it would automatically patch to full version, but it is definately still the demo version with no additional patching.

Hope this makes some kind of sense, thanks in advance!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    Lifetime subscription only pays for the subscription. you still need to buy the retail game and apply the retail key. you will not need to download the game as the demo and the retail is the same. only the setting status of yur account determines if you are playing the demo or the full game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    * No subscription fee: Play without a monthly fee forever!
    * Free digital copy of the game: No need to purchase a retail key. It's included in your Lifetime purchase!
    * The Liberated Borg character species: Play as an escaped member of the Hivemind.
    * The Captain's Table - A special area restricted to lifetime subscribers and longtime STO veterans.
    * Exclusive costume option - An insignia available only to lifetime subscribers. Just visit a tailor in-game to add it to your current captain.
    * "Career Officer" title - Show off that you're committed to Starfleet or the KDF for the duration.
    * Forum goodies - Change the color of your username and show off a special title.
    * More on the way!

    It says free digital copy, or am I misunderstanding it?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    Haiden55 wrote:
    * No subscription fee: Play without a monthly fee forever!
    * Free digital copy of the game: No need to purchase a retail key. It's included in your Lifetime purchase!
    * The Liberated Borg character species: Play as an escaped member of the Hivemind.
    * The Captain's Table - A special area restricted to lifetime subscribers and longtime STO veterans.
    * Exclusive costume option - An insignia available only to lifetime subscribers. Just visit a tailor in-game to add it to your current captain.
    * "Career Officer" title - Show off that you're committed to Starfleet or the KDF for the duration.
    * Forum goodies - Change the color of your username and show off a special title.
    * More on the way!

    It says free digital copy, or am I misunderstanding it?

    No you're right. You can play just fine without a separate retail key if you get the lifetime. Apparently since you don't really (or usually) get an actual retail key, there is a problem with days calculating for veteran rewards.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    ok they have new lifetime subscription that includes the key . since you still playing demo appears there is a problem with the account that the key did not get applied to your account. you will need to contact billing to fix that problem. once they straighten it out then you would be able to play with the client you already have downloaded.
    or there may be a section on your account that says unused key sometime electronic purchases of keys are added like that for you to apply.
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