I double clicked on my Star Trek Online Icon and it asked me if I wanted to allow it to connect to the Internet. It has not done this before. After allowing it to connect I get a popup saying it's crashed. Here is a copy of the info. The Loader does not even start to load it just crashes instantly. Any idea?
Cryptics error tracker listed below is NOT working either. My computer says port 80 is blocked so it will not allow me to view that websight yet all other websights allow me to view them. I just don't get it.
ErrorTracker ID: 12360422
http://errortracker.crypticstudios.com/detail?id=12360422
0 OpenAdapter10 (23ba3d4,0,23b400c,0)
Line: --- (0)
Module: igd10umd32.dll
1 D3DKMTGetSharedPrimaryHandle (23b3fe8,0,23b3fe8,0)
Line: --- (0)
Module: d3d11.dll
2 D3DKMTGetSharedPrimaryHandle (21e3b0,0,6311b7cb,0)
Line: --- (0)
Module: d3d11.dll
3 D3DKMTGetSharedPrimaryHandle (23b4008,0,21e3d0,0)
Line: --- (0)
Module: d3d11.dll
4 D3DKMTGetSharedPrimaryHandle (23b3fe8,0,23b3fe8,0)
Line: --- (0)
Module: d3d11.dll
5 D3DKMTGetSharedPrimaryHandle (0,0,0,0)
Line: --- (0)
Module: d3d11.dll
6 D3DKMTGetSharedPrimaryHandle (23b3fe8,0,23b0e10,0)
Line: --- (0)
Module: d3d11.dll
7 D3DKMTGetSharedPrimaryHandle (23b3fe8,0,0,0)
Line: --- (0)
Module: d3d11.dll
8 D3DKMTGetSharedPrimaryHandle (21e43c,0,63101d16,0)
Line: --- (0)
Module: d3d11.dll
9 D3D11CreateDevice (23b1008,0,23b0e10,0)
Line: --- (0)
Module: d3d11.dll
10 D3D11CreateDevice (23b0e38,0,21e468,0)
Line: --- (0)
Module: d3d11.dll
11 D3DKMTGetSharedPrimaryHandle (23b0e10,0,23b0e10,0)
Line: --- (0)
Module: d3d11.dll
12 D3D11CoreCreateLayeredDevice (0,0,21e4ec,0)
Line: --- (0)
Module: d3d11.dll
13 D3D11CoreCreateLayeredDevice (23b0e10,0,21e4ec,0)
Line: --- (0)
Module: d3d11.dll
14 D3DKMTGetSharedPrimaryHandle (23b1048,0,21fcec,0)
Line: --- (0)
Module: d3d11.dll
15 SYSTEM_ERROR 487 at 0x00CC11F9 (0,cccccccc,ffffffff,cccccccc)
Line: --- (0)
Module: Star Trek Online.exe
16 SYSTEM_ERROR 487 at 0x00CC104A (0,21fd04,0,cc25f6)
Line: --- (0)
Module: Star Trek Online.exe
17 SYSTEM_ERROR 487 at 0x00CC12B8 (0,0,0,cd2e3e)
Line: --- (0)
Module: Star Trek Online.exe
18 SYSTEM_ERROR 487 at 0x00CC25F6 (0,cc0000,0,0)
Line: --- (0)
Module: Star Trek Online.exe
19 SYSTEM_ERROR 487 at 0x00E8CDE2 (0,21fdb8,0,7732d0e9)
Line: --- (0)
Module: Star Trek Online.exe
20 SYSTEM_ERROR 487 at 0x00E8CC8F (0,7ffda000,0,21fdf8)
Line: --- (0)
Module: Star Trek Online.exe
21 BaseThreadInitThunk (7ffda000,0,77e83dfc,0)
Line: --- (0)
Module: kernel32.dll
22 RtlInitializeExceptionChain (e8cc80,0,7ffda000,0)
Line: --- (0)
Module: ntdll.dll
23 RtlInitializeExceptionChain (e8cc80,0,7ffda000,0)
Line: --- (0)
Module: ntdll.dll
Heap is NOT corrupted
No windows SYSTEM error code found.
Exception caught: EXCEPTION_ACCESS_VIOLATION
Program: ...
SVN Revision: 114476
Time: Thu Apr 14 08:33:34 PM
Process ID: 5628
There is no callstack information (NULL Callstack)
Comments
ErrorTracker ID: 12362586
http://errortracker.crypticstudios.com/detail?id=12362586
0 OpenAdapter10 (32b1d70,0,32b1d70,0)
Line: --- (0)
Module: igd10umd32.dll
1 D3DKMTGetSharedPrimaryHandle (1ae328,0,6dd1b7cb,0)
Line: --- (0)
Module: d3d11.dll
2 D3DKMTGetSharedPrimaryHandle (32b1d90,0,1ae348,0)
Line: --- (0)
Module: d3d11.dll
3 D3DKMTGetSharedPrimaryHandle (32b1d70,0,32b1d70,0)
Line: --- (0)
Module: d3d11.dll
4 D3DKMTGetSharedPrimaryHandle (0,0,0,0)
Line: --- (0)
Module: d3d11.dll
5 D3DKMTGetSharedPrimaryHandle (32b1d70,0,32b0bc8,0)
Line: --- (0)
Module: d3d11.dll
6 D3DKMTGetSharedPrimaryHandle (32b1d70,0,0,0)
Line: --- (0)
Module: d3d11.dll
7 D3DKMTGetSharedPrimaryHandle (1ae3b4,0,6dd01d16,0)
Line: --- (0)
Module: d3d11.dll
8 D3D11CreateDevice (32b0dc0,0,32b0bc8,0)
Line: --- (0)
Module: d3d11.dll
9 D3D11CreateDevice (32b0bf0,0,1ae3e0,0)
Line: --- (0)
Module: d3d11.dll
10 D3DKMTGetSharedPrimaryHandle (32b0bc8,0,32b0bc8,0)
Line: --- (0)
Module: d3d11.dll
11 D3D11CoreCreateLayeredDevice (0,0,1ae464,0)
Line: --- (0)
Module: d3d11.dll
12 D3D11CoreCreateLayeredDevice (32b0bc8,0,1ae464,0)
Line: --- (0)
Module: d3d11.dll
13 D3DKMTGetSharedPrimaryHandle (32b0e00,0,1afc64,0)
Line: --- (0)
Module: d3d11.dll
14 SYSTEM_ERROR 487 at 0x00EC11F9 (0,cccccccc,ffffffff,cccccccc)
Line: --- (0)
Module: Star Trek Online.exe
15 SYSTEM_ERROR 487 at 0x00EC104A (0,1afc7c,0,ec25f6)
Line: --- (0)
Module: Star Trek Online.exe
16 SYSTEM_ERROR 487 at 0x00EC12B8 (0,0,0,ed2e3e)
Line: --- (0)
Module: Star Trek Online.exe
17 SYSTEM_ERROR 487 at 0x00EC25F6 (0,ec0000,0,0)
Line: --- (0)
Module: Star Trek Online.exe
18 SYSTEM_ERROR 487 at 0x0108CDE2 (0,1afd30,0,7612eccb)
Line: --- (0)
Module: Star Trek Online.exe
19 SYSTEM_ERROR 487 at 0x0108CC8F (0,7efde000,0,1afd70)
Line: --- (0)
Module: Star Trek Online.exe
20 BaseThreadInitThunk (7efde000,0,7692d250,0)
Line: --- (0)
Module: kernel32.dll
21 RtlCreateUserProcess (108cc80,0,7efde000,0)
Line: --- (0)
Module: ntdll.dll
22 RtlCreateProcessParameters (108cc80,0,7efde000,0)
Line: --- (0)
Module: ntdll.dll
Heap is NOT corrupted
No windows SYSTEM error code found.
Exception caught: EXCEPTION_ACCESS_VIOLATION
Program: ...
SVN Revision: 114476
Time: Fri Apr 15 10:50:24 AM
Process ID: 876
There is no callstack information (NULL Callstack)
Thanks!
EDIT:
And reading the stack, it looks like your video cards could be suspect, so please make sure you've got the updated drivers for them.
This crash is related to your video driver. It looks like there is a possibility this is due to out-of-date video drivers. Can you confirm that you have the most recent drivers for your video chipset?
Use a driver cleaner, like driver cleaner pro, to remove all existing video drivers and then install the newest drivers. installing over old ones can cause issues of which ones to load properly.....at least in my own experiences.
I tried to update my Video card driver from Lenovo websight and it also said I had the most current. I verified this with ATI websight.
I have been playing for over a year with no issues then all of a sudden this.
I'm not sure exactly what happened. I tried rolling back windows to before this and that has made no difference.
If you still think it's the video driver could you give any additional information?
Thanks for all your help so far it is appreciated!
Then i renamed it and replaced mine. it worked for a while.
Then it rolled back. and then "star trek online.exe.deletethis" would spawn each time. same w champions.
Your DXDiag reports you have a "Mobile Intel(R) 4 Series Express" GPU, not an ATI (and, also, it is the a 3 year old Intel integrated graphics driver on your system which is crashing). If you have a dual-GPU setup (some newer laptops allow using a high-power ATI chip while plugged in to a wall outlet, and the slower low-power Intel GPU while on battery), perhaps Direct3D is talking to the wrong one (even if just momentarily). Try updating your Intel graphics driver, and that may resolve this issue.
As for why this is happening now, we recently added some (theoretically harmless) code which asks Direct3D what version it supports, and the Intel driver is crashing on this (presumably because it pre-dates the existence of Direct3D 11 or something like that).
Well is updating our graphics card the only way of fixing the issue?
Not the card. just update the driver.
VGN-FW235J
problem is-there hasnt been an update for the driver for the vid card sin ce 2008. It's non compatible w standard intel chipsets.
My vaio care cannot lopcate updates and i manually searched using my model. Other intel drivers for same intel 4 family chipsets wont work. I ams stuck where i'm at until i can eventually afford a new system.
I had this issue with city of heroes. I was unable to adapt to aa update they did that required a vid card update. This may have boxed me into a non playable corner.
I got it going again by fooling with multible copies of the sto launcher..i moaved their locations in the folder and changed extensions to exe back from another--if u have 2 launchers with exe for some reason..and this mystifies me-it works.,
The error logs said it was getting the spawned "exe delete" instantly cancelling the launch of game-like something was "deflecting it". 2 exe files must have over rode this being in 2 different locations?
This does not seema a vid card issue. I am in sto now, but when i log out if like last time, i will be at square 1.
callback null errors and spawned exedeletethis copies of sto's launcher- i'm an amateur at these things but it seems like the launcher is telling itself to halt updating because it needs to be deleted.
It's sending some kind of false positive that the launcher itself is a bad file. Am i off?
UPDATE i have managed to relaunch the launcher client now 3x no issues. I rawk. TY.
I'm sorry this happened; driver issues like this are a veritable minefield every time we make any kind of minor change. We're working as quickly as possible to get this resolved; we just need to be sure that our fix is completely effective and doesn't tickle the affected driver in some other way that would upset it.
I also have a Mobile Intel 4 Series Express GPU.
I have had no other issues playing STO until today.
Hope this helps,
Kalara