I cant get the game to go past the gamma selection when loading main screen. It will just crash with no error message just report me box. I have a geforce 460 gtx 6 core AMD 8 gigs of ram 1tb with 700 gigs left etc my pc is fine. Any help is appreciated
first if you are using a program called teamviewer shut it down.
second if using win7 or vista set the properties of the launcher exe and the gameclient.exe to run as admin
thrid post your dxdiag report.
I put the dxdiag in original post.. problem still persisting. I have tried reinstalling, I completely removed teamviewer, and tried fiddling around with my gtx 460 settings to no avail. It particulary crashes at the gamma selection stage. Any help is appreciated, thanks
I had the same problem a few weeks ago and it popped up again today. Couldn't find the problem but it went away for some reason. All customer support did was insist it was my firewall even though my firewall was disabled and never had a problem before. STO customer support is terrible.
I'm getting as far as "Retrieving List of maps..." and thats about it. Games been running fine till today...here's my dxdiag report.
System Information
Time of this report: 4/2/2011, 19:41:02
Machine name: ORION-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Aurora
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU 975 @ 3.33GHz (8 CPUs), ~3.3GHz
Memory: 6144MB RAM
Available OS Memory: 6134MB RAM
Page File: 2931MB used, 9343MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
I had the same problem a few weeks ago and it popped up again today. Couldn't find the problem but it went away for some reason. All customer support did was insist it was my firewall even though my firewall was disabled and never had a problem before. STO customer support is terrible.
Yea its tough, if you have any ideas let me know buddy!! Thanks for your input, im still having problems as I've typed this.. =(. Close to considering cancelling this whole venture.
I remember the Devs stating there was an issue with Realtek sound chipsets under Win7 64 bit. Is there anyway you could disable your sound chipset (just for testing purposes) and see if the game loads?
Again, not suggesting this is a good or permanent solutio to your issues with the STO client, Just seeing if we can can naildown and/or eliminate possible causes.
Doing a reinstall fixed the issue but then it happened again just thirty minutes when I was disconnected. Thing is I have been playing since the 1st of March with no problems until the new patch came out. I will likely try a reinstall again and see if that works.
Comments
second if using win7 or vista set the properties of the launcher exe and the gameclient.exe to run as admin
thrid post your dxdiag report.
seals
Thanks, seals.
System Information
Time of this report: 4/2/2011, 19:41:02
Machine name: ORION-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Aurora
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU 975 @ 3.33GHz (8 CPUs), ~3.3GHz
Memory: 6144MB RAM
Available OS Memory: 6134MB RAM
Page File: 2931MB used, 9343MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Yea its tough, if you have any ideas let me know buddy!! Thanks for your input, im still having problems as I've typed this.. =(. Close to considering cancelling this whole venture.
Again, not suggesting this is a good or permanent solutio to your issues with the STO client, Just seeing if we can can naildown and/or eliminate possible causes.