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Game won't connect to account server

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Every time I try to log in the game says connecting to account server, but then after a while it says login timeout. No matter how many times I try to log in it won't connect, my internet connection is fine and my other online games are working. Does anyone know what's wrong?
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    How to acquire, run and read the Nettest tool:

    Go to http://files.champions-online.com/nettest.exe
    Download the application and run it (Windows 7 and Vista users make sure to right click the icon and run as admin if you are having issues with the tool running.)

    The Nettest tool checks that the ports required for patching and playing Star Trek Online are not blocked or filtered. Good values returned from the Nettest tool look like:

    Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
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