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unable to authenticate

SystemSystem Member, NoReporting Posts: 178,019 Arc User
this has been going on for a few hours today, after i was playing all morning. im not having any internet problems, and the only reason im not submitting a ticket, is the support page seems to be down. whats up dudes?
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    seriously, this is the second day, still unable to connect. obviously my internet works, but the netttest tool i got just times out, and i cant even open the supoort page to create a ticket. what the hell am i supposed to do? start praying?

    anyone?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    I just did a nettest with no problems
    contacting nettest server..
    Local IP:
    Ping: 53.6 msec
    Port: 80: 819 KB/sec 27 KB/sec 871 KB/sec 500
    Port: 80: 748 KB/sec 25 KB/sec 795 KB/sec 500
    Port: 443: 809 KB/sec 27 KB/sec 856 KB/sec 500
    Port: 443: 454 KB/sec 15 KB/sec 479 KB/sec 500
    Port: 7255: 761 KB/sec 25 KB/sec 806 KB/sec 500
    Port: 7255: 715 KB/sec 24 KB/sec 759 KB/sec 500
    Port: 7003: 745 KB/sec 22 KB/sec 791 KB/sec 500
    Port: 7003: 836 KB/sec 27 KB/sec 884 KB/sec 500
    Port: 7202: 514 KB/sec 17 KB/sec 545 KB/sec 500
    Port: 7202: 822 KB/sec 24 KB/sec 872 KB/sec 500
    Port: 7499: 803 KB/sec 26 KB/sec 853 KB/sec 500
    Port: 7499: 340 KB/sec 11 KB/sec 359 KB/sec 500
    Port: 80: 767 KB/sec 20 KB/sec 814 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    if the nettest is timing out then something blocking it from accessing.
    make sure your firewall and antivurs has not reflagged both the programs and the nettest as requiring access to the net
    also make sure nettest is run as admin on win7 and vista

    to a tracert patchserver.crypticstudios.com post the results
    you can aslo try the tracert nettest.crypticstudios.com

    also try clearing your dns cache by entering in a command/run prompt ipconfig /flushdns

    I also had no problen opening the support page http://www.atari.com/support/startrekonline#help

    try also to clear your IE browser cache , and resetiing IE to default settings.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    i turned off my firewall. i flushed the dns, all that stuff. everything else seems fine, and i still cant open the support page, or log on the game. unable to authenticate. i still have 6 months left on my subscription.

    i really appreciate the post though, i feel not so alone.

    the nettest just times out. it was actually connecting last night, but today, nothing. i just dont get it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    are you running teamviewer? Windows defender? or microsoft secuity essentials?
    can you post the tracerts for me to look at?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    how do i do that??

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\fartman>tracert

    Usage: tracert [-d] [-h maximum_hops] [-j host-list] [-w timeout]
    [-R] [-S srcaddr] [-4] [-6] target_name

    Options:
    -d Do not resolve addresses to hostnames.
    -h maximum_hops Maximum number of hops to search for target.
    -j host-list Loose source route along host-list (IPv4-only).
    -w timeout Wait timeout milliseconds for each reply.
    -R Trace round-trip path (IPv6-only).
    -S srcaddr Source address to use (IPv6-only).
    -4 Force using IPv4.
    -6 Force using IPv6.

    C:\Users\fartman>tracert http://www.atari.com/support/startrekonline#help
    Unable to resolve target system name http://www.atari.com/support/startrekonline
    #help.

    C:\Users\fartman>
    C:\Users\fartman>tracert http://www.atari.com/support/startrekonline#help
    Unable to resolve target system name http://www.atari.com/support/startrekonline
    #help.

    C:\Users\fartman>
    C:\Users\fartman>tracert www.atari.com

    Tracing route to atari.com [208.95.185.45]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms fartship [192.168.0.1]
    2 1 ms <1 ms <1 ms fartship [10.17.0.1]
    3 1 ms <1 ms 1 ms fartship [192.168.100.65]
    4 1 ms 1 ms 2 ms fartship [192.168.100.21]
    5 <1 ms <1 ms <1 ms fartship [192.168.162.114]
    6 1 ms 1 ms 1 ms fartship [192.168.162.117]
    7 2 ms 2 ms 3 ms fartship [192.168.100.105]
    8 1 ms 1 ms 1 ms fartship [10.78.30.1]
    9 13 ms 9 ms 9 ms fartship [10.78.1.1]
    10 3 ms 2 ms * 60.10.127.29
    11 3 ms 2 ms 3 ms 60.10.253.9
    12 7 ms 7 ms 7 ms 61.182.172.201
    13 19 ms 19 ms 19 ms 202.99.160.37
    14 41 ms 41 ms 41 ms 219.158.9.241
    15 38 ms 38 ms 38 ms 219.158.3.250
    16 197 ms 197 ms 197 ms 219.158.30.182
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    at a run prompt enter cmd that will open a command prompt window

    type tracert patchserver.crypticstudios.com then hit enter

    when the trace is done right click on the top window fram bar(title bar) and slect edit mark. then highlight the text hit enter to copy to the windows clipboard

    then you can paste the data to a post.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    here is the result.

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\fartman>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms fartship [192.168.0.1]
    2 1 ms <1 ms <1 ms fartship [10.17.0.1]
    3 1 ms <1 ms 1 ms fartship [192.168.100.65]
    4 2 ms 16 ms 1 ms fartship [192.168.100.21]
    5 <1 ms <1 ms <1 ms fartship [192.168.162.114]
    6 1 ms 1 ms 1 ms fartship [192.168.162.117]
    7 2 ms 3 ms 2 ms fartship [192.168.100.105]
    8 1 ms 1 ms 1 ms fartship [10.78.30.1]
    9 9 ms 10 ms 9 ms fartship [10.78.1.1]
    10 3 ms 3 ms 3 ms 60.10.127.29
    11 3 ms 3 ms 3 ms 60.10.253.105
    12 1255 ms 1337 ms 547 ms 61.182.174.193
    13 1354 ms 15 ms 6 ms pppa169.sj.he.cn [202.99.160.169]
    14 41 ms 42 ms 41 ms 219.158.15.121
    15 43 ms 43 ms 43 ms 219.158.3.62
    16 198 ms 198 ms 198 ms 219.158.30.46
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * *
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    all points in china "temporarily unavailable". wtf?


    Singapore, Singapore: Okay 255.2 259.0 266.7 208.95.185.45
    Amsterdam2, Netherlands: Okay 91.1 94.3 97.8 208.95.185.45
    Florida, U.S.A.: Okay 65.0 65.2 65.6 208.95.185.45
    Amsterdam3, Netherlands: Okay 98.2 101.6 104.7 208.95.185.45
    Hong Kong, China: Okay 234.3 238.3 246.6 208.95.185.45
    Sydney, Australia: Okay 235.0 235.7 238.2 208.95.185.45
    München, Germany: Okay 98.4 98.8 100.2 208.95.185.45
    Cologne, Germany: checking...
    New York, U.S.A.: Okay 12.0 24.2 34.0 208.95.185.45
    Cairo, Egypt: Okay 141.4 148.0 156.4 208.95.185.45
    Amsterdam, Netherlands: Okay 88.3 88.4 88.4 208.95.185.45
    Stockholm, Sweden: Okay 118.2 118.5 119.0 208.95.185.45
    Santa Clara, U.S.A.: Okay 89.8 90.0 90.2 208.95.185.45
    Vancouver, Canada: Okay 127.8 128.0 128.1 208.95.185.45
    Krakow, Poland: Okay 118.4 118.5 118.7 208.95.185.45
    London, United Kingdom: Okay 73.0 73.6 74.3 208.95.185.45
    Madrid, Spain: Okay 115.9 119.3 129.3 208.95.185.45
    Padova, Italy: Okay 96.5 99.3 110.6 208.95.185.45
    Austin, U.S.A.: Okay 42.5 42.7 43.5 208.95.185.45
    Amsterdam, Netherlands: Okay 82.1 82.4 83.8 208.95.185.45
    Paris, France: Okay 111.8 112.0 112.7 208.95.185.45
    Melbourne, Australia: Okay 256.7 257.1 258.6 208.95.185.45
    Shanghai, China: Checkpoint temporarily not available - - - -
    Copenhagen, Denmark: Okay 95.2 95.3 95.4 208.95.185.45
    Lille, France: Okay 77.7 78.2 81.4 208.95.185.45
    San Francisco, U.S.A.: Okay 79.5 79.9 80.4 208.95.185.45
    Zurich, Switzerland: Okay 106.0 106.2 106.6 208.95.185.45
    Mumbai, India: Okay 223.4 224.3 227.3 208.95.185.45
    Chicago, U.S.A.: Okay 78.1 82.5 85.1 208.95.185.45
    Nagano, Japan: Okay 188.6 188.7 189.0 208.95.185.45
    Haifa, Israel: Okay 152.0 154.0 158.3 208.95.185.45
    Auckland, New Zealand: Okay 204.7 205.4 206.2 208.95.185.45
    Antwerp, Belgium: Okay 93.8 93.9 94.3 208.95.185.45
    Groningen, Netherlands: Okay 89.1 89.5 90.0 208.95.185.45
    Moscow, Russia: Okay 147.3 147.6 147.9 208.95.185.45
    Dublin, Ireland: Okay 107.0 107.2 107.5 208.95.185.45
    Oslo, Norway: Okay 108.0 108.0 108.0 208.95.185.45
    Kharkov, Ukraine: Okay 126.4 126.5 126.8 208.95.185.45
    Manchester, United Kingdom: Okay 67.6 72.9 96.2 208.95.185.45
    Vilnius, Lithuania: Okay 119.5 119.6 119.6 208.95.185.45
    Ashburn, U.S.A.: Okay 14.9 20.5 30.1 208.95.185.45
    Bucharest, Romania: Okay 123.0 125.2 137.1 208.95.185.45
    Bangkok, Thailand: Okay 303.1 303.4 304.1 208.95.185.45
    Kuala Lumpur, Malaysia: Okay 261.1 261.5 261.8 208.95.185.45
    Jakarta, Indonesia: Okay 258.0 264.6 276.3 208.95.185.45
    Cape Town, South Africa: Okay 233.6 233.9 236.0 208.95.185.45
    Glasgow, United Kingdom: Okay 165.3 165.9 166.6 208.95.185.45
    Lisbon, Portugal: Okay 111.7 111.9 112.3 208.95.185.45
    Chicago, U.S.A.: Okay 34.8 35.3 38.2 208.95.185.45
    Dallas, U.S.A.: Okay 44.0 44.2 44.8 208.95.185.45
    Buenos Aires, Argentina: Okay 165.6 165.8 166.3 208.95.185.45
    Istanbul, Turkey: Okay 130.1 130.4 131.0 208.95.185.45
    Gdansk, Poland: Okay 112.1 114.6 117.7 208.95.185.45
    Beijing, China: Checkpoint temporarily not available - - - -
    Belgrade, Serbia: Checkpoint temporarily not available - - - -

    checking the patchserver address...

    Beijing, China: Packets lost (100%) 208.95.185.41

    um, thanks alot beijing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    my vpn stopped working a few days ago, now the game is banned too. bye bye guys.

    **** you china.
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