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How do u reply to a ticket?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I know this may sound like a stupid question but I Atari Support have replied to my ticket and have ask me a bunch of questions in order to recify my poblem but their seems to be no facility to reply to the ticket so im back to my question...

does anyone know how to reply to a ticket? do I have to send in another ticket with a ref on it to reply to the ticket?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    You can only reply via the Atari Support website. Login, open My Tickets, and then click "edit" to actually reply. I typically add my reply to the bottom of my original message with a time stamp, e.g.:

    Original Issue Here
    ...

    Update 3/09/11 2:26 PM
    New reply goes here

    Update xx/yy/zz time
    Next reply goes here

    It isn't intuitive, but it works. ;)
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