test content
What is the Arc Client?
Install Arc

nxcooking.dll fatal error

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I do the patch an hit engage the loading starts and about the middle of the Cryptic loading the fatal error occurs with Fatal Error: "NxCooking.dll" was loaded from "C:/program Files/Cryptic Studios/Star Trek Online/Live" but should be from "C:/PROGRA~1/CRYPTI~/STARTR~1/Live"

Have submitted multiple Cryptic tickets, uninstalled sto, directx, video card drivers, sound card drivers, and reinstalled all of them after downloading new drivers from each manufacturer's website, including most recently available sto client.

Suggestions? This started in December with the Season 2 patches after the Season 2 release went fine.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    I do the patch an hit engage the loading starts and about the middle of the Cryptic loading the fatal error occurs with Fatal Error: "NxCooking.dll" was loaded from "C:/program Files/Cryptic Studios/Star Trek Online/Live" but should be from "C:/PROGRA~1/CRYPTI~/STARTR~1/Live"

    Have submitted multiple Cryptic tickets, uninstalled sto, directx, video card drivers, sound card drivers, and reinstalled all of them after downloading new drivers from each manufacturer's website, including most recently available sto client.

    Suggestions? This started in December with the Season 2 patches after the Season 2 release went fine.

    Do you have any Anti-Virus or FireWall software running iin the background as:

    "C:/PROGRA~1/CRYPTI~/STARTR~1/Live" (actually I assume the / in your post was actually a \ on the screen as far as the path info is concerned) )is the old DOS 8.3 filename spec, and something is expecting the application to pass it the filepath in DOS 8.3 format; maning something in the background is monitoring apps run on you PC (lie some AV or Firewall software); and blocking execution if it gets passed something it doesn't expect.

    You might want to just nuke your hard drive (backing up all your documents, etc; and reinstall the Windows XP OS clean; and then start installing all your other software (including STO) one by one after that. It's a drastic attempt at a solution, but something in your OS install is either corrupted; or compromised.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    Im having the same problem. Before this last patch all was fine. Cryptic has obviously broke something that needs to be fixed asap. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    I've been helping him with this one too. I suspect either a virus got in there before we killed it off or something corrupted his install. We're going to attempt a couple of things later today before we wipe it, but I asked him to post it here for ideas too. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    i have same problem but nobody seems to have posted what fixed it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    If you are using Windows 7/Vista, you need to let the game install itself in the default path of c:\users\public\games instead of Program Files. Due to new security restrictions in Windows Vista/7, the game won't be able to operate properly if installed in c:\program files.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    thanks for the fast reply but I am on windows xp. i recently had a video card burn out and downgraded for 5 days while a new card was being delivered and changed video cards (today) and downloaded a patch. I have latest driver. i tried clicking on game client instead of shortcut and it took me to the login screen as if i just logged a toon out, but after entering password it didnt connect to account server. I get the fatal error listed above after clicking on engage during the Cryptic logo loading screen. i have been playing since launch and havent had any problems since today. This is the only game not working including another MMO and my Total War games. Any suggestions would be appreciated as i would like to complete the weekly episodes before the new BO is removed
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    If you have swapped out video cards recently, try starting the game in Safe Mode to reset your video options. Launcher > Options > Safe Mode should work for you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    didnt work either i have verified files as well the new card has same 512mb as older one just not fan cooled.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    I've now tried deleting the NxCooking.dll file and then verified files to have it reinstated but that hasn't worked either. the only thing i have not tried is to reinstall but if deleting the file that caused the fatal error and having the launcher reinstall it doesnt work i dont think a total reinstall will help. I am reluctant because it is a digital download and would take hours.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    I found this over in another thread:

    Always close TeamViewer completely before you try to launch STO.

    Completely uninstall your graphics driver, then install the newest version. It sounds like you have some kind of registry corruption and/or missing files if nxcooking.dll is giving you an error (it's the texture "baking" layer for the Nvidia display driver - it's responsible for making textures look nice).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    Here's another possible solution from coderanger: Delete the DLL and exes.hogg. See if it fixes itself.

    See addditional forum threads here:
    http://www.google.com/search?hl=en&lr=&q=NxCooking%2Edll+site%2Eforums%2Estartrekonline%2Ecom
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    first many thanks for your attention but alas, no joy as of yet. Teamviewer in not installed on my cpu. I deleted the video drivers and installed the latest. I deleted the NxCooking.dll and exes.hogg and had the same fatal error. I looked at some of the other postings from the link and deleted a beta from steam.com. I have not run the game through steam since right after launch. I do run the game from a 2nd hard drive but this has not affected gameplay before. any continued help is appreciated
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    Still having trouble I uninstalled the game redownloaded/installed/patched and recieved the same error. I hope the next patch resolves this issue. I'll check back periodically to see if anyone has left any suggestions. Glad i have a lifetime membership so Im not losing money that I haven't already spent.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    try this page out; http://www.dll-error-fixes.com/resolve-nxcookingdll-errors/

    It sounds exactly like what you have encountered.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    Thanks for the help wound up having to wipe hard drive and reinstall XP. weird how only the one game didnt work.
Sign In or Register to comment.