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Patcher autoupdater error

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello i am installing STO fresh install from original game disk. When i click on the icon, i get a small window upper left corner says "Cryptic launcher autoupdater" " trying to update the launcher, please be pacient", shortly there after another window opens with error......Patcher Error : a file was locked and could not be open for writing........ Ok, so how do i fix this? Pretty sure its not my antivirus since every other game, and i play alot of them, loaded in fine on this system. Last week i had this same problem on my old computer, but since i was building this new one i didnt bother sending in a report. I also downloaded Champions online to try it and got the same problem. Please advise, ty.
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    krondin wrote: »
    Hello i am installing STO fresh install from original game disk. When i click on the icon, i get a small window upper left corner says "Cryptic launcher autoupdater" " trying to update the launcher, please be pacient", shortly there after another window opens with error......Patcher Error : a file was locked and could not be open for writing........ Ok, so how do i fix this? Pretty sure its not my antivirus since every other game, and i play alot of them, loaded in fine on this system. Last week i had this same problem on my old computer, but since i was building this new one i didnt bother sending in a report. I also downloaded Champions online to try it and got the same problem. Please advise, ty.

    if your recieving a file locked error while patching STO or anyting then the file (or a folder) is being accessed by something.
    first option is to reboot your pc, whatever is locking the file\folder should be cleared by a reboot, although folders may not be closed by a reboot.
    if you still experience the same issue after rebooting then chances are your antivirus, windows defender, or other similar anti spyware\malware scanning tool is scanning the files and locking them. disable your antivirus "scan on access" feature while installing STO but i would recommended disabling your antivirus completly to install. if your worried about being infected by viruses during the install run a scan after.

    other games may patch perfectly fine with your AV enabled but STO has very large files each of which contains numerous smaller files each of these smaller files within the master file may be scanned as theyre accessed. if one of these smaller files is open for scanning the whole large master file will be locked and STO will be denied access to the file whole file even if the file STO is trying to replace isnt the same as the one your AV is scanning
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    added note panda 2011 antivirus have been reported to corrupt the game files on download.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2011
    Just had a similar problem myself, whilst searching for launcher a Patcher Error came up as described.
    I use Panda and have to date never had any problems with it.
    In my case it would appear the multimedia option had for some reason switched itself off (possibly as a reset from Panda?) and this may be what locks the file up? I rebooted, switched on the multimedia option clicked on the ST icon and it loaded the patch fine.
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