Can you click "View Certificate" and post a screenshot of the error that is being reported? This is usually due to a problem with IE since the launcher uses MSHTML.
Attached is a basic screenshot showing the following:
First in the background is the ie loader applet launcher.
Too the left is the security alert. Directly beneath that is the result of 'view certificate' not explicitiing listing any errors.
In the foreground , is a link from Go Daddy's website. Highlighted is a tip regarding IE and SSL certs. IE is a ****ed off beast when it comes to ssl certs. It's very picky, doesnt allow self signed certs, and doesnt do wildcards right. Since the launcher doesnt properly reveal the FQDN I can't tell if sometimes I'm getting a different name or if something is just wrong with the cert installation. (as it doesnt do it all the time)
How the SSL communications work:
1. A browser requests a secure page (usually https://).
2. The web server sends its public key with its certificate.
3. The browser checks that the certificate was issued by a trusted party (usually a trusted
root CA), that the certificate is still valid and that the certificate is related to the site
contacted.
4. The browser then uses the public key, to encrypt a random symmetric encryption key and
sends it to the server with the encrypted URL required as well as other encrypted http
data.
5. The web server decrypts the symmetric encryption key using its private key and uses the
symmetric key to decrypt the URL and http data.
6. The web server sends back the requested html document and http data encrypted with the
symmetric key.
7. The browser decrypts the http data and html document using the symmetric key and
displays the information.
Things to check: hostname match the preferred DNS, hosts file must also reflect the same FQDN. I'm assuming these were checked as its pretty basic (again it only does it sometimes and IE is so clunky)
IE: The issued to: says *.startrekonline.com.
For Internet Explorer its ok ..as long as its "login.startrekonline.com" or "play.startrekonline.com" but not ok if its "update.login.startrekonline.com" (the extra word update ****es IE off although it should just fit right in with the wildcard)
Don't know if any of this helps ...but maybe it will point you in the right direction.
Immediatly after I posted the one with the jpeg. I continued on and it started applying a patch.
Making me thing that I get redirected to a FQDN that has an addiional name:
ie: update.login.startrekonline.com instead of login.startrekonline.com
(Im just making these wildcard names up btw ...not really sure what they are. If needed I can probably get that for you as well (but I'm sure you know them.)
This may sound like a dumb question, BUT the only time I saw something like what you guys are describing was when my system had the wrong date (my CMOS battery died around the beginning of the year; and after replacing it, I accidently typed the wrong yrear on redoing my CMOS settings.) After I noticed thios and corrected the date, the issue went away.
So, do you have any apps that migh affect the date the system is reporting or something like that?
I don't think the date/time/zone will affect this unless your it is drastically wrong(even then I dont think so). Again, I sometimes get this message, I sometimes do not. I'm willing to bet the few that are saying cmos battery/time wrong are going to see the error message again.(its kinda random)
If the date/time were set to some point in the future(past the expiration of the ssl certificate), then it would tell you the site was potentially bad(ie the certificate expired). My computer is a few months old and just for confirmation purposes, I checked my system time/windows time and even synced it with a time server. It was no where near off. My time,date and zone are correct.
I've also been having this issue since the beginning of February.
The re-occurrence of the initial warning varies - sometimes I get it just once, and the launcher loads - sometimes it takes 4-5 clicks of "Yes" to let me far enough to use it.
I have not played Champions in a few weeks so I don't remember if this was occurring with that launcher either.
Now if the STO Launcher actually uses IE in some manner, I had an idea: I'll go home and try clearing my IE cache and resetting default settings and see if that works to fix the problem.
I've just started getting this pop-up message from the launcher here too, over the last week or so. As others have said, it's not 'game-breaking' but it's darn annoying after a few times. No idea why it suddenly started happening, and it seems to only happen every few logins. (I've not changed my IE settings -- I don't even use IE for browsing -- I have Firefox for that.)
This may sound like a dumb question, BUT the only time I saw something like what you guys are describing was when my system had the wrong date (my CMOS battery died around the beginning of the year; and after replacing it, I accidently typed the wrong yrear on redoing my CMOS settings.) After I noticed thios and corrected the date, the issue went away.
Just checked this and realised that my date was set as tomorrow due to a CMOS reset... changed, fixed... good catch.
Same here, get this almost every time i start the launcher up. I think it has to do with posibly some windows updates, perhaps to several security files or IE9 being released. It started doing this right after i had finaly decided to update my windows after having them B about it for 3 days straight
I also dont use IE, since i find it to be unreliable on my computer (opening up several copies of its process, up to 10 at a time) so i use firefox instead.
Makes me wondere if everyone who has this is using a alternate browser other then IE?
the launcher does not really use IE but it does use MSHTML which IE is the only means of adjusting the internals on MSHTML without reinstalling the entire OS.
I saw the suggest of MSHTML or MHTML in an earlier post, as I was curious about this problem (and have it, as well).
I went into my default associations and changed that one specifically to use Internet Explorer; still, I am left with the problem of nearly everytime having to validate, accept and/or install a new certificate. I do not quite get it.
Same here, get this almost every time i start the launcher up. I think it has to do with posibly some windows updates, perhaps to several security files or IE9 being released. It started doing this right after i had finaly decided to update my windows after having them B about it for 3 days straight
I also dont use IE, since i find it to be unreliable on my computer (opening up several copies of its process, up to 10 at a time) so i use firefox instead.
Makes me wondere if everyone who has this is using a alternate browser other then IE?
I use Firefox, and don't even have my IE updated to 9 yet.
Comments
I get the same thing but not always since. Started a few weeks ago for me.
First in the background is the ie loader applet launcher.
Too the left is the security alert. Directly beneath that is the result of 'view certificate' not explicitiing listing any errors.
In the foreground , is a link from Go Daddy's website. Highlighted is a tip regarding IE and SSL certs. IE is a ****ed off beast when it comes to ssl certs. It's very picky, doesnt allow self signed certs, and doesnt do wildcards right. Since the launcher doesnt properly reveal the FQDN I can't tell if sometimes I'm getting a different name or if something is just wrong with the cert installation. (as it doesnt do it all the time)
How the SSL communications work:
1. A browser requests a secure page (usually https://).
2. The web server sends its public key with its certificate.
3. The browser checks that the certificate was issued by a trusted party (usually a trusted
root CA), that the certificate is still valid and that the certificate is related to the site
contacted.
4. The browser then uses the public key, to encrypt a random symmetric encryption key and
sends it to the server with the encrypted URL required as well as other encrypted http
data.
5. The web server decrypts the symmetric encryption key using its private key and uses the
symmetric key to decrypt the URL and http data.
6. The web server sends back the requested html document and http data encrypted with the
symmetric key.
7. The browser decrypts the http data and html document using the symmetric key and
displays the information.
Things to check: hostname match the preferred DNS, hosts file must also reflect the same FQDN. I'm assuming these were checked as its pretty basic (again it only does it sometimes and IE is so clunky)
IE: The issued to: says *.startrekonline.com.
For Internet Explorer its ok ..as long as its "login.startrekonline.com" or "play.startrekonline.com" but not ok if its "update.login.startrekonline.com" (the extra word update ****es IE off although it should just fit right in with the wildcard)
Don't know if any of this helps ...but maybe it will point you in the right direction.
Making me thing that I get redirected to a FQDN that has an addiional name:
ie: update.login.startrekonline.com instead of login.startrekonline.com
(Im just making these wildcard names up btw ...not really sure what they are. If needed I can probably get that for you as well (but I'm sure you know them.)
So, do you have any apps that migh affect the date the system is reporting or something like that?
update:
i think it's caused by a windows update -- someone said previously it uses the IE render engine or something.
I have WinXP Pro 2002, SP 3 with IE 8.
Update again:
I fixed it-
the date was set wrong on my PC. Check your clocks. Thanks @Armsman.
If the date/time were set to some point in the future(past the expiration of the ssl certificate), then it would tell you the site was potentially bad(ie the certificate expired). My computer is a few months old and just for confirmation purposes, I checked my system time/windows time and even synced it with a time server. It was no where near off. My time,date and zone are correct.
Something else is causing this.
The re-occurrence of the initial warning varies - sometimes I get it just once, and the launcher loads - sometimes it takes 4-5 clicks of "Yes" to let me far enough to use it.
I have not played Champions in a few weeks so I don't remember if this was occurring with that launcher either.
Now if the STO Launcher actually uses IE in some manner, I had an idea: I'll go home and try clearing my IE cache and resetting default settings and see if that works to fix the problem.
Just checked this and realised that my date was set as tomorrow due to a CMOS reset... changed, fixed... good catch.
I dont care who's fault it is but correct the problem (cryptic,atari, straycosmicray)
David
I also dont use IE, since i find it to be unreliable on my computer (opening up several copies of its process, up to 10 at a time) so i use firefox instead.
Makes me wondere if everyone who has this is using a alternate browser other then IE?
I went into my default associations and changed that one specifically to use Internet Explorer; still, I am left with the problem of nearly everytime having to validate, accept and/or install a new certificate. I do not quite get it.
I use Firefox, and don't even have my IE updated to 9 yet.