Server is pretty effed up

PLEASE any GM could be active (at least let us know something is being made)!!
Also appreciate if someone can translate all those problems in french, tyvm

Dear GMs,

Please, fix this thing.
Sincerely,
Om Nom Nom.

Toujours pas de réponses de la part du GM français...:mad:

Hello to all,

We are aware of the issue and are working with our technical department on a solution to fix it. We will keep you inform as soon as a solution is found.

Regards,

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Bonjour à tous,

Nous sommes conscient du problème et travaillons avec notre support technique sur un solution au problème. Nous vous tiendrons informés dés qu'une solution aura été trouvée.

Cordialement,

Nirvana, FC, TT, and the wedding chappel have all been bugged for a week now, along with certain quests not completing without relogging such as stealth potion cooldowns and entering OHT maps. Certain skills of Assassins, Blademasters, and Psychics are bugged and don't function at all in some cases. Even using apothecary items is glitchy at the moment, once you use one and the cooldown finishes you're unable to use anymore until you relog.

All of these bugs have made this last week of 2x a waste because nobody has been able to efficiently farm anything, we need our server fixed and we need our 2x extended by however long it takes for it to be fixed. It's not fair that we should miss out on a 2x event because of whatever issues are messing up our server.

So, dear Regerem, it required 6 days to post this ?
This forum is VERY calm, there aren't any nerdrage around, no tons of complains, it's even polite, and we can't even have the privilege to have a CM/GM to handle community dialog in a decent delay ?

And I though gamemasters.com (previous company running pw for europe countries, aka pw-ms) was lame, but finally, it's absolutely the same.
At the difference that they were 3 times cheaper than PWI.

pwi, gm.com, same lame sh*t :mad:

mod has only posted 20 times in 4 months so you know he was told to come here and give the old same speech how they are working on it. i don't believe a word that was said.

Zanryu - Dreamweaver a écrit: »

And you're a double poster! >:O

and proud to be \o/

I became so boooored that I just retired for now

Ehh hardware related.. Hmm have you tried turning it off and on again?

Haha les serveurs US toujours offline, et nous déjà ouverts....doit-on croire qu'il n'y a eu aucune maintenance sur notre serveur ?!
Vu que Noël approche on peut toujours attendre pour que Lothranis soit réparé....
ça dépasse le ridicule maintenant , continuez comme ça PWE, vous nous envoyez du rêve là *-*

Merci et Joyeux Noël hein

for those wondering, yeah nothing has been fixed

cya pwi, will come take a look at new update when it will be out o/
Until that, I'll flee from pwi like if it was a plague

This situation is growing more and more intolerable with every passing day. How can an issue that arrived with 1 single patch take over a week to correct?

Some information from the CM or a GM to shed some light on this would go a long way to reassuring the server population. Even if you can't provide a vague idea as to when the problem will be solved, how about letting us know simply that you are working on it and what kind of, if any, compensation we can expect when the problem finally is solved.


:mad:

COME ON NOW:mad: give us some feedback.. WHAT IS HAPPENING!"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Will we be refounded with extra *2? also TW bids? we who bid on lands lose the money cause defending faction has instant win! Will we be refounded for that? What will happen to all my friends that lost alot of money on weddings, and also never got to have there wedding cause of this bug? They have to at least be refounded in the coins they spent.. Its shamefull that you cant post every day or two to keep us at least aware of what the status is.. just a simple "nothing new, they still working on it" would be better then the insulting NOTHING thats going on atm.. Step up now, do your job. Report back daily to this thread to at least show us some respect..

Regerem a écrit: »

Please transmit the bug report to the Customer support, in FR and EN. Be as detailed as possible (if you can add screenshot it's even better).

done, in english. Hope it will help.

Here is what I wrote, if anyone feel like completing it. I'm pretty sure I missed a lot of things.

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To summarize things : Time is broken.
Right after the update, there was a trouble between server time and data time. It resulted in a 6-7 hours difference between what has been stored, and what is currently happening with server.


Best examples

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* Instance entrance
Instances like frost covered city and twilight temple have both a 5min re-enter policy. It means that once instance is resetted, you have 5 minutes before beeing able to re-enter. Since the update, that delay became 6 hours and 5 minutes.
The only solution is to have, in group, someone that never entered the instance at the current day.

Second problem with instances :
Most instances have those system quests required to trigger events (such as door opening). Once again with the time issues, those quests are stuck in your quest log. The only current working solution is to delog-relog (opening the gate, 1st frost covered city quest, is the perfect example).

Instancied maps :
Chrono maps such as old heaven tears, unicorn forest, valley of scared, have those little teleportation quests. Once again, it can works once, but then you won't be able to teleport back. If the teleportation quest is on your quest log (and stuck), then you WON'T BE ABLE to use any teleport stone (the cash shop item).

* Time based events
Wedding ceremony : most of the wedding ceremonies doesn't work at all anymore. Before the update, I had 2 ceremonies where I was invited with correct times (one beeing at 15h30 gmt+1). After update, the wedding invitation was showing 22h30 instead of 15h30. We still went to the ceremony at 22h30, and the ceremony itself wasn't on listings anymore.

Territorial wars : Probably due to those time based errors, the territorial wars instantly end up.
We had to defend one land. Once the system message showed up, a 2nd message showed up saying we successfully defended the land (no one ever had time to teleport, it was almost instantly).

About those event issues, especially for TW, I think that since there is that XXhours delay between system and data make the territorial wars timer triggering constantly the successfull defense. The maximum time for a territorial war is 3 hours. If we consider this 6 hours delay, then we can consider that the TW itself is already ended since 3 hours.


* Hyper-XP
Some ppl have weird issues with hyper stones. I had some friends activating a new fresh set of x12, they ended up with 7 hours of x12, and zero "fatigue" time. While some other NEVER used any kind of hyper exp and now have X hours of fatigue time.
On forums, we can read that someone started an hyper session for the 1st time, and ended up only with fatigue time, and zero hyper time.


*skills disable
Randomly happen, on all class, all levels, impossible to find the real cause. Since there are probably a lot of checks for normal attack hack, zero cooldown hack, casting time hack, and most of those checks beeing time based (not on current time usually, but rather counting with millisec delays between 2 actions) it might explain this.
At the end of the day, you can have half of your skills disabled (grayed) or triggering "invalid skill" system message.


That's all I can think of, for now. I really suggest looking at what happened with server clock during the update.

Fairy boxes doesn't work too

Entering Lothranis map will 100% disable skills (tried and tested).

Apothecary stuff sometimes randomly doesnt work too (happened to me and few others)

We have problems getting into a squad you need 30+ invites

Sometimes relogging to open fc door resolves in teleport to random location like abaddon...

Cube doesnt let you go out (LOL)

Faction base doesnt let you go out (LOL)

All weddings screwed up (and i am one of the scammed grooms i want gold back for both 2 packs i bought)

We have already posted all this in US site and they redirected to you afk masters...
I opened a ticket to get a refund for my wedding and i got THE EFFIN WEDDING F.A.Q. POSTED AS A REPLY.
meh,a triple zero cser, probably paid the bread you are eating so i demand a fast fix...

and cmon i cant believe you dont have a before patch game version backup.... who cares about freaking snow.... give us back the f*cking game asap.

btw 2 weeks to restore to previous game version will so freaking ridicolous tbh