ozimov Arc User

Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information. 1) What is the make and model number of your computer? 2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find…

Sorry, we've asked that all reply to the sticky here: http://pwi-forum.perfectworld.com/showthread.php?t=1147981 so we can access and sort the data quickly. Please understand, the following questions are key to solving this issue of 'why the buff is broken for a small percentage of players.' The only way we're going to…

Have you tried the Verify option in the front end (beginning game launcher - smaller menu) of the game? 1) First, shut down your PC and wait a few minutes. Then restart your PC. 2) Start the game, click on the Verify button on the game launcher menu, click on Yes, and let the game verify that your game client's files match…

Have you tried the Verify option in the front end (beginning game launcher - smaller menu) of the game? 1) First, shut down your PC and wait a few minutes. Then restart your PC. 2) Start the game, click on the Verify button on the game launcher menu, click on Yes, and let the game verify that your game client's files match…

Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information. 1) What is the make and model number of your computer? 2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find…

You may just need to update your graphics card driver. If you send me your dxdiag via our ticketing system I can give you a better idea of what we need to do to get you back in game. support.perfectworld.com/support -> request support -> technical support -> ask for Ozimov b:thanks

If I receive hijackthis data from our players that shows they have malware and all kinds of toolbars in their browser etc, I will suggest they scan their system. Nothing malicious about my intent I assure you. b:thanks

Are you able to run verify from the launcher menu?

I personally suggest running malwarebytes It's free after all. Note this is not the recommendation of PWE staff, but my personal recommendation. Often time’s players’ antivirus programs will falsely flag our game files as threats. This makes it hard for installation to complete unless you add an exception in your firewall…

I would like it if you could open a ticket and attach as much info as possible regarding this issue, so we can loop QA in and try to reproduce this for China. http://support.perfectworld.com b:thanks

Can you manage to not repost the same message on different threads Plague? @GCC_Dark You logged in to the forums right? Have you opened a ticket with Customer Support yet, explaining your issue? b:question

Correct. The actual translation: Graphics card must be able to map at least two texture layers. b:thanks

Check your accounts registered email, and make sure PWE doesn't automatically populate your spam folder. Otherwise open a ticket, we do not discuss bans on the forums. b:surrender

Open a ticket with the GMs in Customer Support. They may assist you with this. support.perfectworld.com b:thanks

Open a ticket with us in technical support. Attach a screen shot of the image, and we'll translate it and set you in the right direction. support.perfectworld.com b:thanks

Often time’s players’ antivirus programs will falsely flag our game files as threats. This makes it hard for installation to complete unless you add an exception in your firewall and/or antivirus application. Please see if any of the information below might help you... Add the game folder and/or game file to the exceptions…

It appears the character was deleted back in April. Open a ticket with the GMs in Customer Support. support.perfectworld.com They may assist you with this issue, however I'm unable to promise anything. b:thanks

Have you tried the Verify option in the front end (beginning game launcher - smaller menu) of the game? 1) First, shut down your PC and wait a few minutes. Then restart your PC. 2) Start the game, click on the Verify button on the game launcher menu, click on Yes, and let the game verify that your game client's files match…

Hello Treyus, I'm going to ask you to please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information. 1) What is the make and model number of your computer? 2) Please also tell us whether you are running a 32bit or…

It's free to play, so you wont' be billed for simply downloading and playing our game. Direct download is the first option, sometimes depending on a player's location etc. the torrent option is a valuable alternative. We also have manual patches up under Technical Support stickies on the forums. If you require further…

What's your resolution? Have you tried using windowed mode and drag'n'clicking the resolution to fit your screen? b:sweat

Well.. share with your brothers and sisters! b:question

Very interesting.. Have you tried verify yet? Sounds like you could have a corrupt game file(s).

We're going to have to annoy you for more information so we can get to the bottom this. Please open a ticket (surprise!) and attach your dxdiag and a few traceroutes for us. 1) What is the make and model number of your computer? 2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can…

I suggest opening a ticket and listing all the character names involved so we can investigate this for you. We'll be happy to help. b:thanks

Have you tried the Verify option in the front end (beginning game launcher - smaller menu) of the game? 1) First, shut down your PC and wait a few minutes. Then restart your PC. 2) Start the game, click on the Verify button on the game launcher menu, click on Yes, and let the game verify that your game client's files match…

No worries, could you ticket in with your dxdiag attached? 1) What is the make and model number of your computer? 2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System >…

I can see you have multiple characters on different servers epic. Make sure you're logging in on the right server. None of your characters have been deleted. If you need further assistance with finding your characters then feel free to PM me so I can tell you which characters are on which servers. b:thanks

Please open a ticket with Technical Support. We will review your connection with your machine to our servers. Attach a few of them to your ticket please. 1) Click on Start > click on Run (or in the Windows Search box)> type in cmd 2) On this screen type in (exactly as it is typed here): tracert pwieast1.perfectworld.com…

We would like to take a closer look at your machine, and connection. Could you please open a ticket with Tech Support so we can work w/ you one on one with this issue?