arc freezes

Vanflyheight - Heavens Tear wrote: »

I just got an arc update within the last hr or so and now it freezes whenever i log in on it. plz fix this.

Most likely, it's an issue with your AV software, but there's a few other possibilities as well. Whatever it is though, it's most likely (read 99.99999999%) an issue specific to your PC.

Read my sticky thread for tips. Post the information I need to help if you aren't able to resolve it.

This isnt related to my AV software.

(gives no information related to his AV software, and any steps used to isolate ARC from AV scans)

its also not specific to my PC either

(gives no indication he tried to install ARC on any other PCs, or indication that others are having the same problem)

Real quality troubleshooting there. Thumbs up. [/sarcasm]

Before this thread deteriorates further I'm going to attempt to fix the conversation...

Vanflyheight, since you only have 1 computer, you can not say with certainty that it isn't specific to your computer. Also, the fact that it works on mine says that the problem does lie with your system. As for the AV issue, it is not that you want the AV scanning Arc and PWI, it's that you DON'T want it scanning them. It can cause serious issues. Sylen may be able to help you fix the problem, but needs some information that he explains how to obtain in his stickies.

Now, that said, considering the recent Windows XP debacle with Arc. If you are running XP, I feel that more issues are bound to crop up for, possibly, hard to determine reasons. Removing and reinstalling Arc may solve some of these issues (as it did last time), but it is apparent that they are definitely not trying to support that system much.

Vanflyheight - Heavens Tear wrote: »

This isnt related to my AV software. its related to the arc update that i got yesterday. its caused my arc to freeze up or run really slow. Plus it was working fine before the update, so pw screwed up something with the update.

PS, its also not specific to my PC either, ive done like bout half a dozen repair arcs and its still freezing up. so reinstalling arc just wont work this time.

Ok, let me put it this way.....

I have 11 PC's I use with a variety of OS's. (I don't run Win 8 or 8.1 on any of them and never plan to.)

Out of these PC's, only two of them had any issue after the update.

The first, would not launch properly, or ran very slow. This PC is Windows 10, 64-bit and has Bitdefender installed on it.
Re-installing the softare several times did not resolve it, even went as far as wiping the registry entries for Arc, no change.
Solution... Turns out I hadn't excluded the Arc folder from the AV scans. After excluding it and re-installing Arc afterwards, Arc fired up and ran just fine.
NOTE: This is almost EXACTLY the same issue you are describing.

The second, Arc just ran really slow, and wouldn't properly launch the clients. Didn't have any issues with opening it initially, but after that it was ****. This PC is Win 7 Ultimate 64-bit and has Windows Defender on it currently.
Solution... Just ran the ArcRepair tool and it corrected some file that had managed to get corrupted. Might have been a registry entry also, but based on the actions of the repair tool, it replaced corrupted files.


If you are going to continue to complain about no one providing answers, I'll just ignore you.
If you want a possible solution, I'll need a lot more detail. What exactly you have done, (in intricate detail), and a link to a published Speccy log so I can look for other system/software issues that could cause a problem with this update.


You should also note, since you are the ONLY one posting about having an issue with this update here, it's obviously not a problem with Arc. If it were an issue with Arc, it would be affecting many more people and we would see a lot more posts on this. (Just like we did recently with the old XP users a couple of updates ago.)

I have same problem after last update. Before that everything worked fine. (Win XP)

I have tried putting arc in exceptions in my AV even disabling my AV wile I launch arc, but nothing works, when i click on arrow to redeem code the box is blank and everything freezes, also freezes if i click on anything else, and i have to go into task manager to close arc, guess i will now be playing without any blessings b:cry

dragonpig wrote: »

happened to me today, the problem lies with new arc file.
pm me if u want to know my fix. thank you. b:bye

How do i pm you for fix?