Losing internet access while playing

Demodude - Dreamweaver
Demodude - Dreamweaver Posts: 397 Arc User
edited April 2015 in Support Desk
So I have been having a weird problem lately, and I'm not sure if it's related to playing PWI or not. For some reason every once in a while while playing I lose internet access (on Windows 7 I get a yellow triangle with a black exclamation point over my wifi bars) and disconnect to the server. After a minute or two everything goes back to normal and I can log back in. It's just weird because it only ever happens while playing PWI.

Anyone knows what it might be and how to fix it? b:thanks
ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

English is my second language sorry that I mess up sometimes

Tempest b:dirty
Post edited by Demodude - Dreamweaver on

Comments

  • NRGLG - Heavens Tear
    NRGLG - Heavens Tear Posts: 393 Arc User
    edited April 2015
    It's probably your modem. All of the modems on the market today are utter ****, but you can't do anything about it because the ISP decides which modems you can or cannot use.

    However, if you wish to find the real answer, and it might be your modem, read my very long, possibly accidentally insulting, explanation of networking http://pwi-forum.perfectworld.com/showthread.php?t=1753551 along with Sylen's one http://pwi-forum.perfectworld.com/showthread.php?p=21503191#post21503191

    Also, if it is your modem. You have a couple of things you could do. If you are familiar with electrical engineering, it's not too hard to make some holes in the side of the modem and solder a nice 120mm fan right into the side of the modem. Optionally, you could look for a modem fan online and get that. Modems have a tendency to massively overheat because of constant electrical conversion. This many times appears in the form of a modem shutting down for a few minutes and rebooting itself once cool enough.
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  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    I thought about that, but it has happened at college and at home, which are different modems
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • NRGLG - Heavens Tear
    NRGLG - Heavens Tear Posts: 393 Arc User
    edited April 2015
    Can you ping your router?

    Can you ping yourself?

    "ping 127.0.0.x" where x is any number from 1-255
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  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    Ran a trace it look as follows:

    Tracing route to pwigc4.perfectworld.com [66.151.133.70]
    over a maximum of 30 hops:

    1 4 ms 3 ms 1 ms 192.168.1.1
    2 6 ms 4 ms 2 ms 108.41.85.1
    3 9 ms 7 ms 10 ms 130.81.104.246
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 10 ms 7 ms 16 ms 140.222.230.155
    7 * 6 ms 8 ms 157.130.91.86
    8 14 ms 10 ms 11 ms 62.115.134.109
    9 74 ms 75 ms 79 ms 80.91.254.177
    10 87 ms 78 ms 89 ms 213.248.81.134
    11 114 ms 149 ms 85 ms 66.151.144.80
    12 80 ms 74 ms 77 ms 64.95.143.190
    13 76 ms 81 ms 88 ms 66.151.133.70

    Trace complete.

    As far as pinging myself and my router, I'm reading through your stickied thread about that, still not quite sure how to do it
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    I think I did it but this may not be what you're looking for


    Pinging 127.0.0.100 with 32 bytes of data:
    Reply from 127.0.0.100: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.100: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.100: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.100: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • NRGLG - Heavens Tear
    NRGLG - Heavens Tear Posts: 393 Arc User
    edited April 2015
    Trace looks fine. It should be done only when you have the yellow triangle.
    As far as pinging myself and my router, I'm reading through your stickied thread about that, still not quite sure how to do it

    I didn't explain how to ping your router and yourself. Although I definitely should have had a chapter on that.

    To Ping Yourself
    "ping 127.0.0.x" where x is any number from 1-255

    To Ping Your Router
    Run "ipconfig" and find your network card or adapter. There should be something like...
    Wireless LAN adapter Wireless Network Connection:
    
       Connection-specific DNS Suffix  . :
       IPv4 Address. . . . . . . . . . . : 192.168.1.21
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.1.1
    

    The "Default Gateway" is your router. Now ping whatever your router IP is. In this example, I would ping as such...
    "ping 192.168.1.1"

    Edit: I'll wait until you have problems. The loopback test you performed suggests that your network card or adapter is functioning as expected.
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  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    Thanks for the answer. I posed the pink of myself above, this is the ping of my router:
    (Our default gateways were the same btw I didn't just copy your number)

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=10ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=11ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 11ms, Average = 6ms

    I'm gonna run another trace next time the I lose connection and get the triangle again
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • NRGLG - Heavens Tear
    NRGLG - Heavens Tear Posts: 393 Arc User
    edited April 2015
    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=10ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=11ms TTL=64

    Are you far from your router? 10 and 11ms is a long time for a router to respond.
    Kernal32.dll error? Get Arc XP for PWI because PWE Derpped -->http://www.nrgs.org/dev/arcxp/ArcXP.zip<-- (Don't select the arrows!)

    Forums. Where opinion is truth, truth are facts, facts are wrong, and wrong is an opinion.

    My site: >http://nrgs.org&lt; | Free and open source tools and utilities developed by me
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    It's in my dorm room so same room
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    I ran a trace when I had the yellow triangle and I got the following message:


    Unable to resolve target system name pwigc4.perfectworld.com.
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • NRGLG - Heavens Tear
    NRGLG - Heavens Tear Posts: 393 Arc User
    edited April 2015
    DNS failed. Did you try running the trace to your router as well? You need to see if it is responding or not.
    Kernal32.dll error? Get Arc XP for PWI because PWE Derpped -->http://www.nrgs.org/dev/arcxp/ArcXP.zip<-- (Don't select the arrows!)

    Forums. Where opinion is truth, truth are facts, facts are wrong, and wrong is an opinion.

    My site: >http://nrgs.org&lt; | Free and open source tools and utilities developed by me
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    You mean the router ping? no I didn't but I will next time it happens
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • NRGLG - Heavens Tear
    NRGLG - Heavens Tear Posts: 393 Arc User
    edited April 2015
    You mean the router ping? no I didn't but I will next time it happens

    I meant ping, sorry. My brain is hooked on messing with the new forums so I'm having trouble focusing on other things. b:surrender
    Kernal32.dll error? Get Arc XP for PWI because PWE Derpped -->http://www.nrgs.org/dev/arcxp/ArcXP.zip<-- (Don't select the arrows!)

    Forums. Where opinion is truth, truth are facts, facts are wrong, and wrong is an opinion.

    My site: >http://nrgs.org&lt; | Free and open source tools and utilities developed by me
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    Pinged my router with the triangle and got the following:


    Pinging 192.168.1.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • NRGLG - Heavens Tear
    NRGLG - Heavens Tear Posts: 393 Arc User
    edited April 2015
    I suspect that your network adapter is faulty. If possible, try connecting an ethernet cable directly to your computer and disable your adapter. If for the next 24 hours you don't have any issues, that probably rules out the router. Optionally, if it happens again, and you have a phone, tablet, or another device that connects through the router, try pinging the router on those devices. For Android I use this https://play.google.com/store/apps/details?id=jackpal.androidterm | If they end up with a timed out response, then it is probably the router.
    Kernal32.dll error? Get Arc XP for PWI because PWE Derpped -->http://www.nrgs.org/dev/arcxp/ArcXP.zip<-- (Don't select the arrows!)

    Forums. Where opinion is truth, truth are facts, facts are wrong, and wrong is an opinion.

    My site: >http://nrgs.org&lt; | Free and open source tools and utilities developed by me
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    I have my phone on the same network and it never loses connection. Only my computer does
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • NRGLG - Heavens Tear
    NRGLG - Heavens Tear Posts: 393 Arc User
    edited April 2015
    That says it then, your network adapter is faulty/failing probably due to overheating, although there are other causes, the common one is always overheating.
    Kernal32.dll error? Get Arc XP for PWI because PWE Derpped -->http://www.nrgs.org/dev/arcxp/ArcXP.zip<-- (Don't select the arrows!)

    Forums. Where opinion is truth, truth are facts, facts are wrong, and wrong is an opinion.

    My site: >http://nrgs.org&lt; | Free and open source tools and utilities developed by me
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    Is there an easy fix?
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • NRGLG - Heavens Tear
    NRGLG - Heavens Tear Posts: 393 Arc User
    edited April 2015
    Easy, yes, cheap, no. The easy fix it to buy a new network adapter. Before that though...

    Are you using a laptop/All-in-one computer or a desktop? Is it a network card or a wireless adapter.

    If it is an adapter plugged in through a USB, next time, try unplugging it and plugging in something else. Does that something else work as expected? If not, it's possible your computer is not getting enough power and the USB port is shutting down. Also, if using a wireless adapter, there is a power saver mode that can cause a problem much like this. You have to go into your wireless adapter's properties and see if it is set. I'm afraid I don't have any pictures to guide you there. But this site does http://louisville.edu/it/departments/communications/wireless/disable-power-savings-mode-for-the-wireless-card
    Kernal32.dll error? Get Arc XP for PWI because PWE Derpped -->http://www.nrgs.org/dev/arcxp/ArcXP.zip<-- (Don't select the arrows!)

    Forums. Where opinion is truth, truth are facts, facts are wrong, and wrong is an opinion.

    My site: >http://nrgs.org&lt; | Free and open source tools and utilities developed by me
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    Im on a laptop. Lenovo G570
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • NRGLG - Heavens Tear
    NRGLG - Heavens Tear Posts: 393 Arc User
    edited April 2015
    If using Windows 7, I'd recommend reinstalling the drivers, if nothing else: http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-g-series-laptops/lenovo-g570-notebook

    If using Windows 8, I'd read this: http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-g-series-laptops/lenovo-g570-notebook/documents/HT080645?tabName=Solutions

    Short of these, I'd get a new adapter. Adapters in laptops from what I've seen over the last handful of years never seem to last more than about 3/4 years tops before having issues.
    Kernal32.dll error? Get Arc XP for PWI because PWE Derpped -->http://www.nrgs.org/dev/arcxp/ArcXP.zip<-- (Don't select the arrows!)

    Forums. Where opinion is truth, truth are facts, facts are wrong, and wrong is an opinion.

    My site: >http://nrgs.org&lt; | Free and open source tools and utilities developed by me
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    Thanks so much for all your help I really appreciate it. I reinstalled the drivers and I'm hoping this will fix it
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited April 2015
    Thought it was fixed cause it didn't happen for a while but it just happened again. Guess it's not fixed. Guess I gotta look into a new adapter. Thanks so much for all your help
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • NRGLG - Heavens Tear
    NRGLG - Heavens Tear Posts: 393 Arc User
    edited April 2015
    Sorry 'bout the adapter. Luckily they're not too expensive nowadays for a pretty decent one. Just make sure it's compatible with whatever your router uses. Either an 802.11n or 802.11ac device should connect to any router you have (for the most part).
    Kernal32.dll error? Get Arc XP for PWI because PWE Derpped -->http://www.nrgs.org/dev/arcxp/ArcXP.zip<-- (Don't select the arrows!)

    Forums. Where opinion is truth, truth are facts, facts are wrong, and wrong is an opinion.

    My site: >http://nrgs.org&lt; | Free and open source tools and utilities developed by me