The ignorance of ticket staff
zoner112012
Posts: 943 Arc User
So apparently....they won't even take the time to look at the information of a user when you report a person as having been ****. In the past...when I would report a **** account they would actually look into the account...check IP addresses and such. Now apparently when you send in a ticket they just tell you that you have to discuss the **** account from the email of said account. So there is no more helping people that get ****...if your account gets **** guys and you can't contact support via the email of said **** account, don't expect any help. The support staff for PWE has devolved to a bunch of chickens and they just throw seed on the keyboards and hope they peck the right letters.
Post edited by zoner112012 on
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The account probably wasn't even ****, the user probably just told their account information to their friends or boyfriends, ect, And all their stuff got taken and now they want help when it could have been avoided. But if it was ****, by a random hacker, Then emailing them from the said **** account has always been the rules. You haven't received the help and your judging the quality of it. Truth is, The dedicated pwi support staff goes above and beyond for us players to insure we get the maximum experience out of PWI.zoner112012 wrote: »So apparently....they won't even take the time to look at the information of a user when you report a person as having been ****. In the past...when I would report a **** account they would actually look into the account...check IP addresses and such. Now apparently when you send in a ticket they just tell you that you have to discuss the **** account from the email of said account. So there is no more helping people that get ****...if your account gets **** guys and you can't contact support via the email of said **** account, don't expect any help. The support staff for PWE has devolved to a bunch of chickens and they just throw seed on the keyboards and hope they peck the right letters.
Also, the 50 and 100 dollar charge Zen options currently have a bonus but i would suggest the 100 dollar option to insure you get the most bang out of your buck. If you need further instructions of how to reach the charge zen page just message me.0 -
mechabeastmc666 wrote: »The account probably wasn't even ****, the user probably just told their account information to their friends or boyfriends, ect, And all their stuff got taken and now they want help when it could have been avoided. But if it was ****, by a random hacker, Then emailing them from the said **** account has always been the rules. You haven't received the help and your judging the quality of it. Truth is, The dedicated pwi support staff goes above and beyond for us players to insure we get the maximum experience out of PWI.
Also, the 50 and 100 dollar charge Zen options currently have a bonus but i would suggest the 100 dollar option to insure you get the most bang out of your buck. If you need further instructions of how to reach the charge zen page just message me.
Your logic is so flawed I don't know where to start. Seeing as how you just kiss PWE butt on forums all day I will just say this.....I have reported MANY accounts for this problem...and in the same exact way...and they have done something about it. Now they just can't be bothered. If i really needed your help...when I have helped recover countess peoples **** accounts in the past...then I would have no business submitting a ticket in the first place. Please pedal your bad logic elsewhere I do not need any assistance I was merely making a post to inform people of the desparity of the current ticket support staff.0 -
I still can't see how people get "****"
Sharing account info, going to malicious 3rd party sites for cheap gold, bot/farm programs, easy passwords, not changing passwords frequently, not using a combination of uppercase, lowercase, numerals, symbols in passwords, making passwords that spell words, joining private servers, etc could all potentially get your account compromised. Don't do those and your risk for being "****" drops 1000%.
In 20 years of MMO gaming, I've never been ****, but then I wouldn't even give my info to closest family members. It's mine.Malice Leader - Raging Tides
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I understand stuff doesnt do much nowadays but I would say person who made this thread is more ignorant than stuff.
For account hacking blame is on: partial of security system and part of owners of account.
As owner of you account u needed to secure it right. Some ppl have excuse that they dont even know mail that they used to register. For those i would lock any possibility to contact support again. Next, Arc have Defender now which is very good function but no ppl hate it because its new and its hard once when they change computer need to open mail to see passcode.
next, every mail have its own security systems such as protecting it with Security Question and Phone numbers. BUT NO, people dont want google to know their phone number because google can stalk then oh no no b:shutup
So next time just protect your accounts better. People learn from own mistakes0 -
LuckingFoco - Raging Tide wrote: »I still can't see how people get "****"
Sharing account info, going to malicious 3rd party sites for cheap gold, bot/farm programs, easy passwords, not changing passwords frequently, not using a combination of uppercase, lowercase, numerals, symbols in passwords, making passwords that spell words, joining private servers, etc could all potentially get your account compromised. Don't do those and your risk for being "****" drops 1000%.
In 20 years of MMO gaming, I've never been ****, but then I wouldn't even give my info to closest family members. It's mine.
Same for me...i have never been **** but sadly not everyone is smart enough to know better then to put their information on sites that are not PWE. Either way it does happen. The problem is not the hacking but the lack of support care to help anymore.I understand stuff doesnt do much nowadays but I would say person who made this thread is more ignorant than stuff.
For account hacking blame is on: partial of security system and part of owners of account.
As owner of you account u needed to secure it right. Some ppl have excuse that they dont even know mail that they used to register. For those i would lock any possibility to contact support again. Next, Arc have Defender now which is very good function but no ppl hate it because its new and its hard once when they change computer need to open mail to see passcode.
next, every mail have its own security systems such as protecting it with Security Question and Phone numbers. BUT NO, people dont want google to know their phone number because google can stalk then oh no no b:shutup
So next time just protect your accounts better. People learn from own mistakes
If you are going to actually call me ignorant you could at least spell properly. As I stated, I have helped many other people get their **** accounts back, or things that were taken from their accounts by hackers back. Not everyone is smart enough to know better, I mean come on look at some of the people that use WC.0 -
zoner112012 wrote: »If you are going to actually call me ignorant you could at least spell properly. As I stated, I have helped many other people get their **** accounts back, or things that were taken from their accounts by hackers back. Not everyone is smart enough to know better, I mean come on look at some of the people that use WC.
English is my 4th language and not even close to native so i don't care about spelling.
What proofs do you have to say that account is **** except words? As you know words are not good proof and don't say its IP address because i have changed IP address 4 times for past 6 months because i was moving around and using different providers. Also in past 6 months i changed 3 computers so even my MAC address changed..
Tell person who got **** to contact support with mail that they used to register account and thats it. You are not fairy god mother to go around and fix problems of careless people0 -
English is my 4th language and not even close to native so i don't care about spelling.
What proofs do you have to say that account is **** except words? As you know words are not good proof and don't say its IP address because i have changed IP address 4 times for past 6 months because i was moving around and using different providers. Also in past 6 months i changed 3 computers so even my MAC address changed..
Tell person who got **** to contact support with mail that they used to register account and thats it. You are not fairy god mother to go around and fix problems of careless people
Because the OWNER of the account spoke to me in length. I dont make accusations unless I know its true. Unless you have something constructive to say you should probably try one of those other threads. I have known the owner of said account for awhile and they are the ones that informed me of the problem...but they can no longer access the email of said account...it is a common problem for people I am sure you can look it up and find other people that have had similar issues if you bothered to rather then getting on my thread to run your mouth to me with YOUR ignorance.0 -
zoner112012 wrote: »If you are going to actually call me ignorant you could at least spell properly. As I stated, I have helped many other people get their **** accounts back, or things that were taken from their accounts by hackers back. Not everyone is smart enough to know better, I mean come on look at some of the people that use WC.
Then you know posting your complaints here will do absolutely nothing, or cause them to tell you to Butt Out.
'****'. Right.
\I would dearly enjoy seeing some statistics on '****' instead of 'I used a stupid password'
\\or 'I gave my account info to a *friend* and he assures me it was ****'0 -
zoner112012 wrote: »Because the OWNER of the account spoke to me in length. I dont make accusations unless I know its true. Unless you have something constructive to say you should probably try one of those other threads. I have known the owner of said account for awhile and they are the ones that informed me of the problem...but they can no longer access the email of said account...it is a common problem for people I am sure you can look it up and find other people that have had similar issues if you bothered to rather then getting on my thread to run your mouth to me with YOUR ignorance.
You obviously have some mental problem so I'm gonna ignore this thread. You are ignorant because you are acting like someone's lawyer without any clue whats wrong and whats right. You are claiming that person who "don't have access to their email" is mistake of PWI Stuff?
Ok want something constructive?
Tell to that mysterious person who has problems to try retrieving his/hers mail account and to send mail to PWI stuff. If he/she cant then tell him/her: Next time be more careful now just move on b:bye0 -
The part I find funny, is titling this thread "the ignorance of the ticket staff" when really these type of threads should be titled "the ignorance of the player" or "players aren't intelligent enough to keep their accounts safe and expect the ticket staff to take care of said player's idiocy"Malice Leader - Raging Tides
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You obviously have some mental problem so I'm gonna ignore this thread. You are ignorant because you are acting like someone's lawyer without any clue whats wrong and whats right. You are claiming that person who "don't have access to their email" is mistake of PWI Stuff?
Ok want something constructive?
Tell to that mysterious person who has problems to try retrieving his/hers mail account and to send mail to PWI stuff. If he/she cant then tell him/her: Next time be more careful now just move on b:bye
Acting like someones lawyer? I am reporting a ****/stolen account and that is somehow a problem for you? Clearly you dont do anything constructive to help people. Sorry if me trying to help stop someone from using anothers account bothers you. Maybe you can cry on your moms shoulder about it but this thread isnt the place. You really should understand what you are talking about before you go around running your mouth. You are calling me ignorant but you are clearly the one that doesnt understand the situation.LuckingFoco - Raging Tide wrote: »The part I find funny, is titling this thread "the ignorance of the ticket staff" when really these type of threads should be titled "the ignorance of the player" or "players aren't intelligent enough to keep their accounts safe and expect the ticket staff to take care of said player's idiocy"
You seem to be in the same boat as this other guy. What is wrong with trying to help people recover their accounts or get accounts that were stolen banned? Sorry that I actually bother to try to give a **** about other people. Not EVERYONE that plays the game is intelligent enough to know better then to not give away/share their information but they still deserve to play and enjoy this game like the rest of us. Your stance on this situation clearly shows your lack of care for your fellow gamer.0 -
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To be fair with the OP, regardless of whether the account was **** or shared, the fact is that those accounts are being used by others and that is against the rules. Heck I've even seen people selling accounts for more than one week and pwe does nothing about it, just yesterday was this guy on archosaur trying to sell some wizard rrr9 account.
Sadly and as usuall on this community I see trolls more worried of what the OP take as a **** than the fact that the people using those accounts are clearly violating the rules.
Just one thing that the OP should understand is: if pwe allowed some players to scam them on not hundred but thousands of $USD on dragon orbs some time ago... Im not surprised that they don't give a damn about some random guy account b:shutup
http://pwi-forum.perfectworld.com/showthread.php?t=16421310 -
To be fair with the OP, regardless of whether the account was **** or shared, the fact is that those accounts are being used by others and that is against the rules. Heck I've even seen people selling accounts for more than one week and pwe does nothing about it, just yesterday was this guy on archosaur trying to sell some wizard rrr9 account.
Sadly and as usuall on this community I see trolls more worried of what the OP take as a **** than the fact that the people using those accounts are clearly violating the rules.
Just one thing that the OP should understand is: if pwe allowed some players to scam them on not hundred but thousands of $USD on dragon orbs some time ago... Im not surprised that they don't give a damn about some random guy account b:shutup
http://pwi-forum.perfectworld.com/showthread.php?t=1642131
True story and thanks for that. Yea that is the main problem I tried to present to the "ticket GM" Sadly they are dumb and think I am trying to get help with it or something when I am merely trying to get them to shut it down...and in all fairness its not that hard to tell that the owner of the account is not the one using it. On top of which the person using the account harasses people and is just an annoyance. I remember that whole +10 orb fiasco and the sad truth is I wish I had abused it too for a slap on the wrist. Fortunately I TRY to be an honest gamer and I pride myself in the things I have gotten for myself or done in game. Hopefully they will actually fix the problem for me.0 -
You're right. I have absolutely NO sympathy for people stupid enough to share account info, not change their passwords frequently, don't make complex passwords, download mirrored games/play private servers, or go to sites not PWI related, that have 'cheap gold' or 'farm/attack bot programs'. Intelligent or not, its common sense. Knowing the maliciousness of the internet, even a tiny brain should know these things.
Do any of the above, and run the risk of losing your account. C'est la vie, as they say, "that's life" and grounds for being an idiotMalice Leader - Raging Tides
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maybe you reported as **** to many times and they are ignoring your requestszoner112012 wrote: »i will just say this.....I have reported MANY accounts for this problem...
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LuckingFoco - Raging Tide wrote: »You're right. I have absolutely NO sympathy for people stupid enough to share account info, not change their passwords frequently, don't make complex passwords, download mirrored games/play private servers, or go to sites not PWI related, that have 'cheap gold' or 'farm/attack bot programs'. Intelligent or not, its common sense. Knowing the maliciousness of the internet, even a tiny brain should know these things.
Do any of the above, and run the risk of losing your account. C'est la vie, as they say, "that's life" and grounds for being an idiot
ill just do the same then : you a rte a dumbster for believing all accounts get **** the samw way ... all it requires is a **** email ..... like googlemail is getting **** multiple times each day/hr ---
But ofc its soo jmuch easier to get to forums, and trashtalk some random dude, that was trying to get his emotiions back inline ...... ... like i just did, and im feeling soo much better now ?
everyone finding some irony, is free to keep it0 -
ill just do the same then : you a rte a dumbster for believing all accounts get **** the samw way ... all it requires is a **** email ..... like googlemail is getting **** multiple times each day/hr ---
But ofc its soo jmuch easier to get to forums, and trashtalk some random dude, that was trying to get his emotiions back inline ...... ... like i just did, and im feeling soo much better now ?
everyone finding some irony, is free to keep it
Exactly. On top of which...having that stance is why many people quit. I mean on top of having people like that that wont even bother to help your fellow gamer..this is a stance many people seem to have. It is bad enough people quit often, then we have all these people, some are even really good people, that can easily fall for a smart scam and have their accounts screwed with. So naturally because so many gamers take this stance that oh too bad for you, we just keep losing good people.0 -
I started by purchasing #1 Shards to combine for Average Daily Crazy Stone, only to notice after a moment or 3 I was NOT receiving Experience/Spirit for said Combining. I moved to each jewelcraftsman in Archosaur, then to Plume. I then checked to see I have still 5 Hours, 43 Minutes remaining Earning Time left today. I am used to seeing regularly Exp/6-Spirit/2 every cut, but this evening it has shut down upon me.
Perhaps some token gesture could manifest itself in my in-game Mailbox, as I am unclear how long now, or how many Average Crazy Stones I have cut from scratch since my return home on January 2nd, 2015 have gone uncredited."All that is gold does not glitter,
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Deep roots are not reached by the frost. b:thanks
From ashes a fire shall be woken,
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Just discovered a little trick. Similar to asking to speak to a supervisor you can ask to have the ticket escalated to another support staff person. I actually finally got a favorable, if generic, response. They are actually going to look into the information i sent in and maybe do something now via a new ticket GM that took over my ticket. ITS A MIRACLE!0
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zoner112012 wrote: »Your logic is so flawed I don't know where to start. Seeing as how you just kiss PWE butt on forums all day I will just say this.....I have reported MANY accounts for this problem...and in the same exact way...and they have done something about it. Now they just can't be bothered. If i really needed your help...when I have helped recover countess peoples **** accounts in the past...then I would have no business submitting a ticket in the first place. Please pedal your bad logic elsewhere I do not need any assistance I was merely making a post to inform people of the desparity of the current ticket support staff.
You have been **** meny times ? 99.9% of us never ben **** once. See looks like your setting your self up to be lets call it so called **** and not u going to the coffee shop and logging in and taken your own stuff. Sorry dude but **** once yeah they will fix it **** a 2nd time they well start to wonder **** a 3rd and more times sucks to be you get smarter about your log in stuff.0 -
yah this seems to been happening awhile now, also to people who buy/sell/trade accounts.. i remember when you report those idiots pwi use to look into it.. example.. 2 days after someone buy an account name change and everything "obv" you report them. pwi reply saying there's no proof of this... only proof is they aint checking ips or anything anymore.. and i know sum smartass gonna pop up and say "there's afew of them and many games".. well that didnt stop them before did it?? i say fire this set of idiotic gms and get new ones who do something.. or send the ones we got atm off to one of "PWI" many games and give us new support0
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yah this seems to been happening awhile now, also to people who buy/sell/trade accounts.. i remember when you report those idiots pwi use to look into it.. example.. 2 days after someone buy an account name change and everything "obv" you report them. pwi reply saying there's no proof of this... only proof is they aint checking ips or anything anymore.. and i know sum smartass gonna pop up and say "there's afew of them and many games".. well that didnt stop them before did it?? i say fire this set of idiotic gms and get new ones who do something.. or send the ones we got atm off to one of "PWI" many games and give us new support
Exactly, and the fact that there is multiple games should worry them even more, after all the account is an arc account so all their games are compromised.
One thing that I noticed is that at least on my server apparently this is being made massively.
2 weeks ago it was some wizard and a blade, last week rrr9 wizard and now rrr9 wizard an archer.
Heck the guy even made a toon alluding to the sale the rrr9 archer and has been spamming this whole time O_O0 -
You have been **** meny times ? 99.9% of us never ben **** once. See looks like your setting your self up to be lets call it so called **** and not u going to the coffee shop and logging in and taken your own stuff. Sorry dude but **** once yeah they will fix it **** a 2nd time they well start to wonder **** a 3rd and more times sucks to be you get smarter about your log in stuff.
Um......I have never been **** and this post isn't even about me reporting myself being ****. Of course if you actually read the post rather then just commenting on what you THINK it's about you would know that.0
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