Bug Reports

Why is it that you cannot post in the right forum or read sticky threads before posting?

Surely if you had read that thread you would be posting what I ask for where you need to post it.b:chuckle


Unless, of course, you don't really want an answer and just want to whine. Then you can ignore this post completely just like you ignored my sticky. b:bye

allanabesha wrote: »

Why is it, that since this new bloody expansion everyone's and myself is having these bloody bug reports????? .. i've red all the sticky out there about these ive done everything they said.. no mismatched ram drivers all upto date. windows upto date.. but it seems everytime only my MAIN account DC's... now just like the new classes. that thingy that builds up those 3 balls.. my main got that.. only him but it does nothing (mystic)... my alts on different accounts do not have this.. i can leave my alts log'd in for days w/o dc'ing or bug reports.. but i leave my main account log'd in for like 2hrs and it bug reports?? doesnt sound like a pc problem... sounds more like a pwi problem... anyone knows how to fix this????

I have the same exact problem with the bug reports, i am totally sick of it, i have checked everything just as you have, there is nothing wrong with my comp it's some kind of bug with the game imo. It only happens on my mains account when i have her logged in such bs.

Since the expansion ive been talking about the bug reports...still waiting for them to do one single update since it happened to see if they fix it....but they havent done anything much except for server restarts


Im still doing the little work around that I discovered by myself....when i want to sit in reflection I just get things set up then close off the client then restart it and turn on the reflection timer then minimize the game and i dont get a bug report and can stay online for hours if i want to

constant gameplay im still limited to 2 hours then I have to restart the client or ill get the bug report...one of these days they'll figure out why its not dumping out the memory

with the game minimized the client stays between 700 to 900k memory, with the game open it builds to over 2 mill before the system crashes

allanabesha wrote: »

ive alrdy read those stuff.. read what i said again carefully mate.. didnt link it because it doesnt work for me.. it's not my pc. cauz i can run higher graphics games than pwi w/o having any of these stuff happen.. since expansion it seems only main accounts crash and that's a pwi problem they need fix.

I read the dribble you posted. If you really want help with the issue, give me the information I ask for along with the exact steps and troubleshooting you have performed. (In intricate detail.)

@zoner.. dafuq?

@barber, your client is corrupted. They fixed that memory leak issue for 32-bit systems ages ago. Sounds like you've probably got a few other issues there too.

@allanabesha then do it 4, and don't forget to exclude the damn client from your AV software. running the scans when you don't fix the cause of the issue won't change a thing.


All you guys need to do is give me what I ask for in my sticky thread, and there's a damn good chance I can walk you through resolving it.

The alternative is to sit here whining, and blaming the company for a client that works perfectly fine for 98% of the people out there. I mean really, how stupid is that?

barber wrote: »

It has nothing to do with a 32 bit system...I have a 32 bit system and a 64 bit system....on the 32 bit bug report happens when the memory climbs to over 2 mill....on the 64 bit the bug report happens when the memory climbs to over 3 mill

as far client goes i've verified a hundred times on both pcs. Uninstalled arc and PW multiple times and even did searches for any file associated with PW and got rid of everything and done clean installs from there

The only similarity between the 2 pcs are that they are running Vista Home Premium and Norton Security with Backup

as far as the 98% not having problems I'd say its closer 60% to 70%, the other people, from the tons of people I've talked to in game, just play through it and don't post on the forums

EDIT: on a side note I have not complained in the least, all I've done when people post about this problem is tell them a work around so they can at least sit in reflection and/or set up a kittyshop so the client wont bug report on them..

The client exceeding 2GB was fixed many patches ago. If you're having that issue, then there is definitely a problem with your client. Norton also happens to be one of the most notorious programs for causing issues with the client. A clean install won't mean jack if you don't fix the issue with Norton.

SakuLv - Dreamweaver wrote: »

I got new pc 2 weeks ago or so
So far havent gotten any bug reports or anything
till yesterday i tried to log in but it said: file corrupted and i couldnt log in

guild mates told me to verify. but i think its been more than 10h and its still stuck at half o.o

im not much of a computer genius xD
but how come downloading and installing this game in pc took less than 1-2h and i could play, but verify takes ages.
b:surrender

That's usually a sign that you have not excluded the Arc/Client folders from your antivirus software.

allanabesha wrote: »

what exactly is it you want us to post?? our pc specs??

Most commonly, a link to a published Speccy report and the output saved from dxdiag. If you read my sticky, it will answer your question and provide you with instructions on how to perform that.

NRGLG - Heavens Tear wrote: »

I'm going to tell you straight up that I'm a software engineer and "computer expert." I put a debugger on PW because it was crashing for me as well. From what I saw, the client does indeed have a NEW leak in it. I remember when the other leak was fixed. However, this leak is different and takes much more time to become evident (client needs to be opened for many, many hours). I'm not sure what, but an object is instantiating and not being cleaned up in memory. It is not fixable by any of us without patching the client by hand after finding which object(s) is/are not being cleaned up. However, I'm not really in the mood for taking the time to find out.

That would be similar to the garbage collection issue they had previously. More after your next post...

allanabesha wrote: »

what do you think might be causing this. i'm no expert in all this but.. while going through pwi folder i found the bugreport folder. do you think deleting this might stop it?

That is for the tool that runs when your client crashes. It's something that is part of the game and they turn it on when they are trying to collect data. If pwprotector.exe notices that there is a client crash, it collects the data dump, shows a windows for you to enter information, and then sends the data off to the dev's in China.

NRGLG - Heavens Tear wrote: »

I strongly doubt it. I've been attempting to watch it more. It appears to be tied into this other bug that can happen where some of the game animation will suddenly appear to be going a lot faster. Shrinking the game may have something to do with these problems as it seems to drive the issue exponentially. I would also like to note being around lots of players (while game is shrinked) for a period of time will cause the memory to increase significantly in what appears to be a very obvious leak, as the memory allocated does not decrease as much as it inflated. The game should not need to allocate 3GB of memory to handle many players. Let me say I don't know if the player leak is related to the other leak I was speaking of.

Also, it could be many things causing this problem. If the GUI keeps having to reinitalize GUI objects (skills, character stats, etc.), that aren't being destroyed, it could cause an unintentional build up, albeit, I doubt the GUI has anything to do with this issue.

Edit: Are you a cleric by any chance?
Edit: The bug where items aren't displayed in chat is not related to this bug it seems. I thought it might be related, but it appears to be an unrelated bug.

The first issue you're describing sounds a lot like what I've seen when either the security software, or another video codec, interferes with the operation of the client. I'm not sure what you mean by "shrinking" though. If you mean to minimize the window, then that makes the client run at half speed. It should have the opposite effect of what you are describing though.

Your thoughts on the GUI are close, but the old bug was basically that it did this with the CPU and RAM as the client doesn't make use of the GPU. It was basically the client's engine not cleaning up after itself and not dumping objects that were no longer needed.

A temporary solution for your memory issue would be MiniMem on a 32-bit system, or running the 4GBpatch on a 64-bit system. (The latter not really being a sanctioned fix, but works really well.)

As you are one of the more intelligent players here, I'd really like to get a look at the data from your systems having the issue and discussing this further.
I personally have tested running the client full-screen with a resolution of 2880x1620, graphics fully enabled, and even left that minimized overnight. The RAM useage from the client never went above about 1.6GB of RAM useage. (BTW, using DSR with the client.... not a real hot idea. font's don't re-scale and you can't read anything because they end up too small.)
My catshop that runs at 1280x1024 with the settings on minimum and runs 24-7 and is usually minimized rarely gets over 800MB.

barber wrote: »

On a side note about Norton on my pcs...excluding the client files and running verify 3 times then restarting comps has no effect on me getting the bug reports, they still happen after a constant 2 hour gameplay session...it happens even after doing all that, even tried it again last night when i got home from work

it'll get figured out one of these days

Since your issue seems slightly different (because it crashes so fast), is PW installed on an external hard drive (read HDD, not SSD) that is allowed to stop its disk from spinning (disk sleep)? If so, when PW attempts to read it, if the disk is not active quick enough PW has a hissy fit and will sometimes exit upon that. I saw it on one of the dumps.

SylenThunder - Sanctuary wrote: »

The first issue you're describing sounds a lot like what I've seen when either the security software, or another video codec, interferes with the operation of the client. I'm not sure what you mean by "shrinking" though. If you mean to minimize the window, then that makes the client run at half speed. It should have the opposite effect of what you are describing though.

By shrinking I meant minimizing. As for security software, no it's not that. My security software isn't allowed to watch files on the system (by watch I mean, open and read) because it was slowing down my compilation time in VS one time, while it was causing disk thrashing simultaneously.

SylenThunder - Sanctuary wrote: »

Your thoughts on the GUI are close, but the old bug was basically that it did this with the CPU and RAM as the client doesn't make use of the GPU. It was basically the client's engine not cleaning up after itself and not dumping objects that were no longer needed.

GUI objects are stored in RAM. More specifically, they are stored in heap. Their textures are stored on the GPU's RAM.

SylenThunder - Sanctuary wrote: »

A temporary solution for your memory issue would be MiniMem on a 32-bit system, or running the 4GBpatch on a 64-bit system. (The latter not really being a sanctioned fix, but works really well.)

Already have the patch.

SylenThunder - Sanctuary wrote: »

As you are one of the more intelligent players here, I'd really like to get a look at the data from your systems having the issue and discussing this further.

I personally have tested running the client full-screen with a resolution of 2880x1620, graphics fully enabled, and even left that minimized overnight. The RAM usage from the client never went above about 1.6GB of RAM usage. (BTW, using DSR with the client.... not a real hot idea. font's don't re-scale and you can't read anything because they end up too small.)
My catshop that runs at 1280x1024 with the settings on minimum and runs 24-7 and is usually minimized rarely gets over 800MB.

Anyways, I think I've figured this one out partially actually. It looks like if the program has trouble reading-in a file, it leaves an unused object in memory. Then when it's happened enough times, then it crashes. To be specific, it has trouble reading-in many audio files (because they don't exist). Didn't see issues with any other type of files other than audio files. The audio files in question appear to be strongly related to clerics. Still looking into it though. In short though, I think clerics are crashing the game.

Edit: By the way, yes, I verified my game.
Edit: The Infliction genie has a sound that is not loading and causing this issue. On my characters that have the infliction genie, this issue is quite persistent. However, with my cleric which also has an infliction genie, the memory builds up 3-times as fast as everyone else.

Edit: Oh, do you want to see my system by the way. Here's are the CPU-Z and GPU-Z links. I built this computer pretty cheaply and am quite happy with it.
CPU-Z: http://valid.canardpc.com/c3hf5w
GPU-Z: http://www.techpowerup.com/gpuz/details.php?id=2q3zb

Shouldn't this thread be in tech support? Not that I am one to point such things out....b:victory

How sad....now PWI players are providing their own tech support for each other because PWE can't fix ****. I say lets all just blame ARC and leave it at that. As someone else said though...this should be in tech support. A mod really needs to move this thread.

SylenThunder - Sanctuary wrote: »

The client exceeding 2GB was fixed many patches ago. If you're having that issue, then there is definitely a problem with your client.

Actually I 've noticed the same thing since the last big upgrade. This happens to several people who let the game on H24, especially while using auto-culti.
On my old laptop I have two report bugs at least by day. I notice the first one when I wake up, then I restart and go to work. And I notice the second one when I'm back from work in the evening. Every day. When I can be there to check a little, I notice the memory will increase to 2GB and then the report bug will happen when I am out of memory (when the game use around 2,1 or 2,2 GB)
If I can restart the game before that, then it will start back at 500mb and it will be fine until it reaches 2GB. So I would say that for this laptop the bug will happen after 5-6 hours of continuous gaming.
I know this is due to my laptop but before this upgrade my client was able to run maybe a week without any restart. Now it needs 2-3 restarts a day.
I can face the same issue on my other computer, but more rarely because it is really more powerful. I know also several people that were able to let the game run several days without any problem before this expansion and now get bug reports here and there. I also heard about people that just can't run the game anymore.

My point is that those are not isolated issues and event if it's obviously related to the hardware used, there had also been a change in the game during last upgrade. This is a fact. Maybe the ressources are not managed the same way or maybe it just requires more memory. But bug reports are really more frequent (just need to look at the forum while knowing some people totally left or just don't want to say it on the forum because this is useless), and this 2gb memory thing has been noticed by several people as well.
And those report bugs do affect people that had been playing this game several years without any issue..

my client not crashes atm mb 1-2 times per week, it's just begin use alot RAM and ingame start terible lag, fps like 7-8, so i forced to close client and restart.

I myself have had this problem since the last expansion to PWI, and for me it seems toon selected. i have 4 actives on the same account (psy, cleric, wiz, and mystic) and for that only cleric and wiz will bug report......my cat shop cleric on another account by herself bug reports constantly, however my seeker will not bug report at all. It is quite frustrating and irritating to all hell especially when i'm trying to heal on my cleric .-. but i just force boot and keep doin whatever it is i'm doing; mind you my language has been quite colourful to say the least when it does happen xD hopefully something gets fixed about it