Patcher keeps crashing

erisu
erisu Posts: 0 Arc User
edited December 2014 in Support Desk
My SO keeps trying to update, but the patcher keeps crashing at the very end, meaning she has to wait hours for it to try to download yet again. She's tied restarting Arc and her computer and it hasn't made a difference. What's going on and what can she do?
Post edited by erisu on

Comments

  • Sardior - Raging Tide
    Sardior - Raging Tide Posts: 38 Arc User
    edited December 2014
    just from my personal experience yesterday, use a wired connection over wireless that might actually help quite a bit (assuming you arnt already)
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited December 2014
    Also check security software. It's very common for the firewall or AV/Malware scanner to kill the download.
    [SIGPIC][/SIGPIC]
  • erisu
    erisu Posts: 0 Arc User
    edited December 2014
    I downloaded just fine without a wired connection, and since we're using the same net, I'm not sure why that would make a difference.

    As for Virus/Firewall, why would that only kick in at the very end?
  • nicholasrich
    nicholasrich Posts: 8
    edited December 2014
    Game gets to Entering Perfect World Screen then crashes for me.
  • Infamous_me - Archosaur
    Infamous_me - Archosaur Posts: 74 Arc User
    edited December 2014
    Im actually having the exat same issue. Mine has crashed at the end 4 times. Gonna just give up soon b:surrender
  • nicholasrich
    nicholasrich Posts: 8
    edited December 2014
    Hoping they will fix it with the next patch, haven't been able to play
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited December 2014
    nicholasrich wrote: »
    Game gets to Entering Perfect World Screen then crashes for me.

    That's an issue that you see commonly in one of three occasions.

    1. Your Antivirus or other security software ate the client.
    2. Your video driver is out of date and in-compatible.
    3. You have a video codec installed that is inserting itself and causing a conflict.
    [SIGPIC][/SIGPIC]
  • erisu
    erisu Posts: 0 Arc User
    edited December 2014
    Confirmed that SO had Antivirus off and adjusted and a few other things. Her drivers and such are up to date, too. :/ The patcher just plain refuses to update. Here's hoping fourth time's the charm.
  • dicekind
    dicekind Posts: 0 Arc User
    edited December 2014
    This is really frustrating, honestly. I'm not sure what else to do. What's this about a video codec, though? Could you be more SPECIFIC?

    (But yeah, I'm ready to give up soon, too.)

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