Horrible Terrible No Good Every Bad Lag
agentla66
Posts: 0 Arc User
In HT past few days lag has been unbearable b:shocked ping would sometimes jump to 15k and a few other people in world chat has complained about it too, i'm guessing its server since i've tried it with both my home and school internet connections, anyone got a clue as to what's going on?
Post edited by agentla66 on
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Comments
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My ping is fine and has been fine. If it's server wouldn't everyone experience lag?Love lost is room gained
b:cute0 -
not sure but a few people in wc and my fac have been complaining about it too just some not as bad as mine, also arc pages don't seem to be loading properly not sure if arc defender has anything to do with it0
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I have the same problem, I can only play for around 10 minutes then my toon will froze due to a really high ping number then will dc, I tried at work and same thing,
Come on PW, fix this issue b:angry0 -
Glad I'm not the only one.
For me, it's only been the past two days. I'll lag like crazy for an hour or so. My accounts dc, have trouble connecting, and when they do connect, it's for just long enough to dc again. Before yesterday, I had never had this problem, even when other people were experiencing crippling lag and mass dc's.0 -
yeah, past 2 days as well, never before had this problem, Some ppl at wc said that is my net, but I've been playing for 3 years without prboblems and my internet was upgraded last year, and also at my work we have a really strong one, so I know my net is NOT the problem. b:cry0
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When you have the issue, do the following
Open your start menu.
Hit run
type cmd in the box and hit enter.
In the prompt that shows up, type the following:
tracert pwigc4.perfectworld.com
Then copy/paste the results in a thread about the issue in Tech Support.
IE:Tracing route to pwigc4.perfectworld.com [66.151.133.70]
over a maximum of 30 hops:
1 <1 ms <1 ms 1 ms
2 31 ms 30 ms 25 ms
3 10 ms 8 ms 9 ms
4 12 ms 26 ms 11 ms
5 23 ms 25 ms 22 ms
6 21 ms 22 ms 23 ms
7 21 ms 23 ms 22 ms 50.242.151.58
8 22 ms 21 ms 22 ms ae-2.r21.atlnga05.us.bb.gin.ntt.net [129.250.2.1
80]
9 65 ms 44 ms 44 ms ae-7.r21.dllstx09.us.bb.gin.ntt.net [129.250.3.9
1]
10 104 ms 86 ms 85 ms ae-4.r21.snjsca04.us.bb.gin.ntt.net [129.250.4.2
5]
11 86 ms 86 ms 85 ms ae-2.r01.snjsca04.us.bb.gin.ntt.net [129.250.4.1
53]
12 101 ms 94 ms 89 ms xe-0-7-0-8.r01.snjsca04.us.ce.gin.ntt.net [129.2
50.201.22]
13 92 ms 86 ms 92 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.
80]
14 88 ms 89 ms 87 ms perfectworld-10.border2.sje004.pnap.net [64.95.1
43.190]
15 91 ms 92 ms 89 ms 66.151.133.70
Vast vast majority of the time, it's an intermediate node causing issues. Something out of everyone's control. On occasion it might be something on your computer or the servers have screwed up.... But more often than not it's not PWE even if we have other reasons to complain about their service.(Insert fancy image here)0 -
So, since we got the Arc we've I've been having a little problem here and there on playing the games but not as bad as this couple days/weeks. I'm sure alot of people is having the Bad laggg/high Pinged then " Disconnected from the Server" status thing.. b:cry What the heck is going on PWE.On occasion it might be something on your computer or the servers have screwed up.... But more often than not it's not PWE even if we have other reasons to complain about their service.
On myself the other hand, it say's the server is offline and the Ping of the server is @ 3000ms (Archosaur and so does Heavens Tear) it also show's Lost City and Sanctuary sometimes with the High ping of 3000ms.MerLeah - 102 Venomancer (kittie purrge) - Archosaur
||CupCake|| - 105 Assassin (slice 'n dice) - Archosaur
Princella - 101 Cleric (heal's da noob) - Sanctuary
[SIGPIC]http://pwi-forum.perfectworld.com/image.php?type=sigpic&userid=12787492002&dateline=1316071878[/SIGPIC]0 -
my ping goes up and down a lot of times for a few days now. a lot in my server experiencing same problem as well.0
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Same problem here...
Haven't been able to login for more than a minute without getting dc'd for the past 5 hours. It says 3000 ping in red text at the server menu on all West servers for me. Idk if it's capped to that specific number in that screen but whenever I manage to get on it's MUCH higher than that. I checked East and Euro servers and I had no issues there. Also my internet is working normally with everything else so whatever is causing this issue it's not coming from my end.
http://tinypic.com/view.php?pic=108iy3k&s=8#.VG2TzPnF_uM0 -
MerLeah - Archosaur wrote: »*snip*_CurseD - Archosaur wrote: »*snip**snip*
For a list of the server IPs to know what to send your traceroute to, click here.(Insert fancy image here)0 -
From what I can tell, the West Coast database servers are having intermittent issues. It's like they have a job running that's scanning the user database and when it's working on a certain section, that group of user ID's has a problem.
I sat and ran traces last night for a couple of hours on Sanctuary, Lost City, and Heaven's Tear.
the average round trip time was 81ms. At the very same instant where I am getting a trace of 80ms, I'm getting some clients at 8k ping in-game and some with 150ms.
it started happening about two days before maintenance, got really bad right before maintenance, and then was decent for about 24 hours after maintenance.
It's very obviously server-side too when you can teleport into an instance, chat with friends and faction mates, and everyone, including yourself, can see you hovering in the air for 5 minutes before you finally drop down and hit the ground. if it were a client-side issue, or a lag issue, then the only one seeing the problem would be you, and you wouldn't be able to chat, or see the rest of the squad in the instance. (you would likely be stuck on the loading screen)
You guys know me too, I'm the first to sit here and debunk the claims of lag. I've done a large array of testing and every result I get points directly to an issue on the server farm AT PWE.[SIGPIC][/SIGPIC]0 -
SylenThunder - Sanctuary wrote: »every result I get points directly to an issue on the server farm AT PWE.
In other news, Hell has frozen over.0 -
SylenThunder - Sanctuary wrote: »You guys know me too, I'm the first to sit here and debunk the claims of lag. I've done a large array of testing and every result I get points directly to an issue on the server farm AT PWE.
Someone screwed up the CRON JOBS settings on server(s), during last maintenance reset!!!
I'm just speculating a logical assumption, based on past personal experience.
ofc it could be any of many logical possibilities!0 -
Either of you tried what I pointed out in my post? In your cases it's pwiwest4.perfectworld.com but aside from that the exact same thing.
Yes I did.. and still the same problem.. my Ping will go up to 20k+ and it will just disconnect me to the server...
Tracing route to pwiwest4.perfectworld.com [66.151.133.73]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms homeportal [192.168.1.254]
2 1488 ms 1208 ms 799 ms 70-140-48-2.lightspeed.pnhrtx.sbcglobal.net [70.
140.48.2]
3 25 ms 28 ms 25 ms 71.144.129.46
4 27 ms 27 ms 27 ms 12.83.86.93
5 90 ms 244 ms 146 ms 12.122.136.205
6 * * * Request timed out.
7 77 ms 77 ms 77 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.
80]
8 78 ms 77 ms 77 ms perfectworld-10.border2.sje004.pnap.net [64.95.1
43.190]
9 77 ms 77 ms 83 ms 66.151.133.73
Trace complete.MerLeah - 102 Venomancer (kittie purrge) - Archosaur
||CupCake|| - 105 Assassin (slice 'n dice) - Archosaur
Princella - 101 Cleric (heal's da noob) - Sanctuary
[SIGPIC]http://pwi-forum.perfectworld.com/image.php?type=sigpic&userid=12787492002&dateline=1316071878[/SIGPIC]0 -
Looking at your tracert and comparing to mine, it looks eerily like it might only be happening to people who have AT&T.
But as was stated before, anything is possible. I'm still leaning toward something on PWI's end, though.0 -
C:\Users\William>tracert pwigc4.perfectworld.com
Tracing route to pwigc4.perfectworld.com [66.151.133.70]
over a maximum of 30 hops:
1 2 ms 7 ms 1 ms homeportal [192.168.1.254]
2 38 ms 28 ms 30 ms 108-64-84-2.lightspeed.tukrga.sbcglobal.net [108
.64.84.2]
3 28 ms 22 ms 27 ms 76.201.208.190
4 26 ms 24 ms 25 ms 12.83.82.161
5 171 ms 118 ms 259 ms 12.122.136.205
6 * * * Request timed out.
7 84 ms 98 ms 84 ms border2.t7-1-bbnet1.sje004.pnap.net [66.151.144.
20]
8 87 ms 98 ms 88 ms perfectworld-10.border2.sje004.pnap.net [64.95.1
43.190]
9 91 ms 85 ms 87 ms 66.151.133.70
Trace complete.
C:\Users\William>
not really sure what any of this means but yeah my lag also started about two days before maintenance right now i'm pretty much dcing as soon as i log on maybe try a reinstall of both arc and pwi see if that has anything to do with it?0 -
The lag has gotten worst since the last 24 hours. Today I was unable to complete dailies or any other activity because I simply cannot make it longer than a minute without getting dc'd. It takes about 20 seconds for any command to be responsive. Sometimes the news page won't load as others have mentioned and the ms at the server menu hovers between 300 to 3000 continuously (when in fact its a lot higher than that ingame)
And just as I said before... my connection to all other servers except West Coast is intact as well as my overall internet use on the web, streaming videos, or playing other games.
This is really frustrating.
Can we get GM confirmation that this issue is being looked into?0 -
not really sure what any of this means but yeah my lag also started about two days before maintenance right now i'm pretty much dcing as soon as i log on maybe try a reinstall of both arc and pwi see if that has anything to do with it?
Basically what it means is that when you connect to PWI, you're going through a bunch of different nodes and it's not a direct connection.
Like when you're on a plane going from Houston to Boston, the flight may not be a direct one, it may stop in Atlanta or New York for a layover.
When you connect, you go out to your ISP, they go through a few of their own gateways, then you find yourself going through a terminal that is connected to many different hosts and then it'll send you out to more gateways until you get to your destination.
Each step in your trace route are the different gateways and their IP addresses.0 -
I cant take it anymore i just rb`d and cant stay connected to the game to enjoy it crazy pings and lag is driving me nuts0
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spacepirate04 wrote: »I cant take it anymore i just rb`d and cant stay connected to the game to enjoy it crazy pings and lag is driving me nuts
Worst part of it all is this is happening during 3x/2x0 -
ya can bet there is going to be hell to pay if this fcks up our tws0
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I just rb`d and would love to be able to enjoy the 3x xp it would really help but i cant even stay on long enough to turn in a quest0
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ya i have at&t too0
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im only having issues logging into any of the west servers -.-
i can log in easily on east and EU servers b:surrender0 -
I got THIS bored.....
https://www.youtube.com/watch?v=E7cQtbMtODk
Meanwhile, in internetland...
Here's some of my consecutive traces to the Sanctuary server.
During this time, I'm barely able to logon, experiencing in-game pings in the general realm of 8-24k, and pretty much can't do anything.C:\Users\TeamSpeak\Desktop>tracert -h 16 pwigc2.perfectworld.com Tracing route to pwigc2.perfectworld.com [66.151.133.71] over a maximum of 16 hops: 1 <1 ms <1 ms <1 ms homeportal [192.168.1.254] 2 21 ms 20 ms 23 ms 76-250-208-2.lightspeed.livnmi.sbcglobal.net [76.250.208.2] 3 20 ms 20 ms 21 ms 75.26.64.114 4 21 ms 29 ms 20 ms 75.26.64.207 5 24 ms 22 ms 23 ms 12.83.32.169 6 162 ms 86 ms 104 ms 12.122.137.217 7 * * * Request timed out. 8 79 ms 79 ms 79 ms border2.t7-1-bbnet1.sje004.pnap.net [66.151.144.20] 9 81 ms 80 ms 81 ms perfectworld-10.border2.sje004.pnap.net [64.95.143.190] 10 80 ms 80 ms 80 ms 66.151.133.71 Trace complete. C:\Users\TeamSpeak\Desktop>tracert -h 16 64.74.134.24 Tracing route to 64.74.134.24 over a maximum of 16 hops 1 <1 ms <1 ms <1 ms homeportal [192.168.1.254] 2 21 ms 21 ms 20 ms 76-250-208-2.lightspeed.livnmi.sbcglobal.net [76.250.208.2] 3 20 ms 20 ms 21 ms 75.26.64.114 4 20 ms 20 ms 21 ms 75.26.64.207 5 22 ms 23 ms 23 ms 12.83.32.169 6 76 ms 78 ms 129 ms 12.122.137.217 7 * * * Request timed out. 8 79 ms 79 ms 79 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.80] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. Trace complete. C:\Users\TeamSpeak\Desktop>tracert -h 16 64.74.134.25 Tracing route to 64.74.134.25 over a maximum of 16 hops 1 <1 ms <1 ms <1 ms homeportal [192.168.1.254] 2 22 ms 20 ms 19 ms 76-250-208-2.lightspeed.livnmi.sbcglobal.net [76.250.208.2] 3 21 ms 21 ms 28 ms 75.26.64.114 4 21 ms 21 ms 21 ms 75.26.64.207 5 21 ms 24 ms 23 ms 12.83.32.129 6 79 ms 78 ms 77 ms 12.122.137.217 7 * * * Request timed out. 8 81 ms 80 ms 80 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.80] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. Trace complete. C:\Users\TeamSpeak\Desktop>tracert -h 16 64.74.134.47 Tracing route to 64.74.134.47 over a maximum of 16 hops 1 <1 ms <1 ms <1 ms homeportal [192.168.1.254] 2 21 ms 21 ms 20 ms 76-250-208-2.lightspeed.livnmi.sbcglobal.net [76.250.208.2] 3 20 ms 20 ms 20 ms 75.26.64.114 4 21 ms 21 ms 21 ms 75.26.64.207 5 21 ms 23 ms 23 ms 12.83.32.129 6 114 ms 85 ms 153 ms 12.122.137.217 7 * * * Request timed out. 8 80 ms 79 ms 78 ms border2.t7-1-bbnet1.sje004.pnap.net [66.151.144.20] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. Trace complete. C:\Users\TeamSpeak\Desktop>tracert -h 16 64.74.134.48 Tracing route to 64.74.134.48 over a maximum of 16 hops 1 <1 ms <1 ms 1 ms homeportal [192.168.1.254] 2 20 ms 21 ms 21 ms 76-250-208-2.lightspeed.livnmi.sbcglobal.net [76.250.208.2] 3 21 ms 21 ms 28 ms 75.26.64.114 4 20 ms 20 ms 21 ms 75.26.64.207 5 22 ms 22 ms 24 ms 12.83.32.129 6 76 ms 77 ms 76 ms 12.122.137.217 7 * * * Request timed out. 8 80 ms 96 ms 82 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.80] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. Trace complete. C:\Users\TeamSpeak\Desktop>tracert -h 16 64.74.134.49 Tracing route to 64.74.134.49 over a maximum of 16 hops 1 <1 ms <1 ms <1 ms homeportal [192.168.1.254] 2 22 ms 20 ms 19 ms 76-250-208-2.lightspeed.livnmi.sbcglobal.net [76.250.208.2] 3 22 ms 21 ms 21 ms 75.26.64.114 4 21 ms 20 ms 20 ms 75.26.64.207 5 20 ms 23 ms 23 ms 12.83.32.169 6 102 ms 105 ms 77 ms 12.122.137.217 7 * * * Request timed out. 8 80 ms 80 ms 81 ms border2.t7-1-bbnet1.sje004.pnap.net [66.151.144.20] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. Trace complete. C:\Users\TeamSpeak\Desktop>tracert -h 16 64.74.134.50 Tracing route to 64.74.134.50 over a maximum of 16 hops 1 <1 ms <1 ms <1 ms homeportal [192.168.1.254] 2 21 ms 20 ms 23 ms 76-250-208-2.lightspeed.livnmi.sbcglobal.net [76.250.208.2] 3 20 ms 20 ms 21 ms 75.26.64.114 4 22 ms 20 ms 21 ms 75.26.64.207 5 25 ms 22 ms 24 ms 12.83.32.129 6 78 ms 82 ms 95 ms 12.122.137.217 7 * * * Request timed out. 8 81 ms 80 ms 81 ms border2.t7-1-bbnet1.sje004.pnap.net [66.151.144.20] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. Trace complete. C:\Users\TeamSpeak\Desktop>tracert -h 16 64.74.134.51 Tracing route to 64.74.134.51 over a maximum of 16 hops 1 <1 ms <1 ms <1 ms homeportal [192.168.1.254] 2 26 ms 22 ms 27 ms 76-250-208-2.lightspeed.livnmi.sbcglobal.net [76.250.208.2] 3 25 ms 24 ms 28 ms 75.26.64.114 4 21 ms 20 ms 21 ms 75.26.64.207 5 22 ms 23 ms 23 ms 12.83.32.169 6 77 ms 86 ms 106 ms 12.122.137.217 7 * * * Request timed out. 8 82 ms 82 ms 83 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.80] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. Trace complete. C:\Users\TeamSpeak\Desktop>tracert -h 16 64.74.134.52 Tracing route to 64.74.134.52 over a maximum of 16 hops 1 <1 ms <1 ms 1 ms homeportal [192.168.1.254] 2 21 ms 26 ms 21 ms 76-250-208-2.lightspeed.livnmi.sbcglobal.net [76.250.208.2] 3 21 ms 21 ms 23 ms 75.26.64.114 4 24 ms 20 ms 20 ms 75.26.64.207 5 26 ms 23 ms 23 ms 12.83.32.129 6 135 ms 121 ms 86 ms 12.122.137.217 7 * * * Request timed out. 8 81 ms 81 ms 82 ms border2.t7-1-bbnet1.sje004.pnap.net [66.151.144.20] 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. Trace complete. C:\Users\TeamSpeak\Desktop>pause Press any key to continue . . .
I'd also like to note, that newer toons with less data and history don't seem to have much trouble. However my higher level toons seem to have more problems. I've tested this not just with my accounts, but with several other people in a variety of different locations in relation to the server.
So far, ALL the data shows an exemplary connection right up to PWE's ISP, and then once it hits their load balancers and databases, we're having the issues.
Basically completely supporting my current standing theory that most likely an issue with the name database servers, and also possibly with internal server communications.[SIGPIC][/SIGPIC]0 -
i recently had some computer issues and had a friend look over my computers. he is a networking engineer with Cisco Systems. they fly him all over to work out problems with such companies as Disney, Wal Mart, and so on. he almost fell off the chair when he looked at how bad PWI is. he said one reason for the lag is "memory leak". no idea what that meant even after he explained. but it is something he said PWI could easily fix and would greatly reduce lag. i think it has something to do with when you get the stop light d/c. or you might see a message that you are running low on memory.
OFC we wont see this fixed or even addressed. just like the list of things that have been broken since the start of the game that they are still working on. sigh.0 -
Pings are crashing at PWI database servers.
i called my net provider my net is working top speed thay did there pings on PWI servers.
only west is messed up. something worng with your database plz fix this.0 -
PW can't even fix this damn lag issue and they already bringing more **** to the plate (Arc Defender) wth is that? fix this god damn lag issue then worry about some other ****, geezzb:angry0
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