Going on over 2 weeks, evening/weekend mostly Lag

Genghiskhan - Heavens Tear
Genghiskhan - Heavens Tear Posts: 321 Arc User
edited November 2014 in Support Desk
So this is mostly evenings and weekends, but SOMETIMES does come up mid-weekday as well. This is not on my end, but rather from my in game wife. Here is a tracert she ran tonight.

2vjrims.png

Any input mighty tech gurus?
Post edited by Genghiskhan - Heavens Tear on

Comments

  • Genghiskhan - Heavens Tear
    Genghiskhan - Heavens Tear Posts: 321 Arc User
    edited November 2014
    In case like me you can't read that tiny ****...


    Tracing to pwi.gc4.perfectworld.com (66.151.133.70)

    1 2 ms 1 ms 1 ms 192.168.1.1
    2 * * * Request timed out.
    3 11 ms 15 ms 11 ms dtr01mavltn-tge-0-3-0-2.mavl.tn.charter.com (96.34.68.149)
    4 17 ms 12 ms 19 ms dtr02mrtwtn-bue-103.mrtw.tn.charter.com (96.34.69.24
    5 25 ms 13 ms 22 ms crr01kgpttn-bue-102.kgpt.tn.charter.com (96.34.69.11)
    6 19 ms 15 ms 22 ms crr02kgpttn-bue-101.kgpt.tn.charter.com (96.34.68.128)
    7 24 ms 19 ms 28 ms crr12spbgsc-bue-100.spbg.sc.charter.com (96.34.93.200)
    8 27 ms 33 ms 26 ms bbr01sgbgsc-bue-4.spbg.sc.charter.com (96.34.2.50)
    9 33 ms 27 ms 30 ms bbr02atlnga-bue-4.atln.ga.charter.com (96.34.0.40)
    10 39 ms 35 ms 39 ms bbr01atlnga-tge-0-0-0-2.atln.ga.charter.com (96.34.0.38)
    11 42 ms 45 ms 44 ms bbr01blvlil-bue-5.blvl.il.charter.com (96.34.0.37)
    12 55 ms 51 ms 56 ms bbr01olvemo-bue-3.olve.mo.charter.com (96.34.0.14)
    13 68 ms 69 ms 68 ms bbr01dnvrco-bue-1.dnvr.co.charter.com (96.34.0.144)
    14 92 ms 90 ms 91 ms bbr02snjsca-bue-2.snjs.ca.charter.com (96.34.0.2)
    15 88 ms 86 ms 92 ms prr01snjsca-bue-6.snjs.ca.charter.com (96.34.3.3)
    16 91 ms 87 ms 96 ms equinix-ix-sjc1.us.voxel.net (206.223.116.4)
    17 91 ms 89 ms 91 ms 0.te2-1.tsr1.sjc2.us.voxel.net (107.6.91.242)
    18 86 ms 88 ms 89 ms internap.sjc1.us.voxel.net (106.6.73.238)
    19 87 ms 91 ms 89 ms border2.t7-1-bbnet1.sje004.pnap.net (66.151.144.20)
    20 89 ms 92 ms 91 ms perfectworld-10.border2.sje004.pnap.net (65.95.143.190)
    21 91 ms 94 ms 91 ms 66.151.133.70


    Typed it out via a text doc.
  • Ridelia - Morai
    Ridelia - Morai Posts: 66 Arc User
    edited November 2014
    1 2 ms 1 ms 1 ms 192.168.1.1
    2 * * * Request timed out.
    3 11 ms 15 ms 11 ms dtr01mavltn-tge-0-3-0-2.mavl.tn.charter.com (96.34.68.149)
    (...)
    Number 2 is either your router, your gate, the inside gate of your Internet provider, his router/switch or his out gate depending how your network is build.
    Its definitely on your end. Talk to your Internet provider about the problem.

    For me number 1 is my router (192.168.100.252), number 2 is my Internet provider inner gate (192.168.24.254 - I often ping only it because it usually is the thing that causes problems with my connection, I call my Internet provider then, he resets his stuff and my Internet returns to normal), then number 3 is his outside gate (192.168.19.1) and numbers 4+ are the public network hosts.

    In your case public network hosts seem to start from point 3. 1 seems to be router, 2 is something between the router and the public network. Perhaps an antenna.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited November 2014
    Given the ranges on the numbers after hop 2, it's more likely that your modem just isn't returning ping requests.

    If you're still getting lag with that trace, then the slowdown is on your PC. I know that some software, like Norton 360, is really good about killing PWI if it's not completely excluded from both the AV software component, and the firewall.

    Take a few more traces while you're having the issue, and if it continues to look clean like that, the problem is definitely on your PC. I'll need a Speccy report at a minimum to help you with that.
    [SIGPIC][/SIGPIC]
  • Genghiskhan - Heavens Tear
    Genghiskhan - Heavens Tear Posts: 321 Arc User
    edited November 2014
    Will run these by her guys, it's weird as its only gone on since that 3x/2x weekend we had, and she isn't the only one having these issues, but will have her try to take care of things on her end to eliminate them.

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