East Coast Servers [Update Possibly Fixed]

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  • foxysp
    foxysp Posts: 33 Arc User
    edited November 2014
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    Jacerai - Dreamweaver wrote: »
    I keep hearing (from at least Connecticut to Texas) that there's still connection issues. I'm not sure about your ISP, but it seems to always happen on this side of the US.[/COLOR]#AlwaysEastCoast

    I just managed to log on from the uk ... but was dc'd after about 10 mins, and now cannot log on again
  • MadsBella - Raging Tide
    MadsBella - Raging Tide Posts: 7 Arc User
    edited November 2014
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    sparkiesoft wrote: »
    We're aware of the issue and are working on a fix. If I hear any news, I'll post it in here.

    Thanks!

    Update: We're still having some routing issues, which we're trying to resolve with our ISP, but it shouldn't be affecting everyone like it was earlier.

    is there anyone that is actually able to log in after Sparkies report that theres only little problems left to fix..I have not been able to find anyone thats been able to log yet.
  • BlueFireKid - Harshlands
    BlueFireKid - Harshlands Posts: 9 Arc User
    edited November 2014
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    foxysp wrote: »
    I just managed to log on from the uk ... but was dc'd after about 10 mins

    Lucky you I haven't been able to log for 2 days now I believe, or I might have lost track of time
  • Jacerai - Dreamweaver
    Jacerai - Dreamweaver Posts: 943 Arc User
    edited November 2014
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    MadsBella - Raging Tide wrote: »
    is there anyone that is actually able to log in after Sparkies report that theres only little problems left to fix..I have not been able to find anyone thats been able to log yet.

    I know one person: a dude in the UK on Dreamweaver, plus a handful of West Coasters and such. Heard that Dynasty had 19 folks on last night. Kindrid had more.
    b:cute The world may be small, but it is far from known.

    Why the rage? It's a draining emotion.

    Me: DaValentine (veno), Jaceraie (mystic), etc etc etc b:chuckle
  • Aithusa - Dreamweaver
    Aithusa - Dreamweaver Posts: 27 Arc User
    edited November 2014
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    I am unable to login as well. East Coast servers still show as offline for me. Below is the tracert if it would help.
    1 2 ms 2 ms 1 ms routerlogin.net [192.168.0.1]
    2 13 ms 8 ms 8 ms 10.211.148.1
    3 28 ms 10 ms 10 ms popl-core-2a-xe-023-0.network.virginmedia.net [8
    2.2.51.161]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 14 ms 16 ms 12 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.105.159.30]
    8 28 ms 27 ms 26 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]
    9 28 ms 26 ms 27 ms be5089.agr21.fra03.atlas.cogentco.com [130.117.14.133]
    10 28 ms 32 ms 29 ms be2184.ccr41.fra03.atlas.cogentco.com [130.117.48.70]
    11 51 ms 34 ms 34 ms be2261.ccr41.ams03.atlas.cogentco.com [154.54.37.29]
    12 34 ms 34 ms 39 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
    13 100 ms 100 ms 100 ms be2386.ccr21.bos01.atlas.cogentco.com [154.54.44.161]
    14 206 ms 221 ms 207 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    15 110 ms 107 ms 105 ms 38.111.40.114
    16 * * * Request timed out.
    17 101 ms 100 ms 101 ms 198.49.243.16
  • BlueFireKid - Harshlands
    BlueFireKid - Harshlands Posts: 9 Arc User
    edited November 2014
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    MadsBella - Raging Tide wrote: »
    is there anyone that is actually able to log in after Sparkies report that theres only little problems left to fix..I have not been able to find anyone thats been able to log yet.

    Everyone that i know off can log on west coast servers and Europe, it's only east cost that is having problems, that I know off
  • mavrodica
    mavrodica Posts: 40 Arc User
    edited November 2014
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    SweetieBot, report server status!
  • tek1nig
    tek1nig Posts: 793 Arc User
    edited November 2014
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    BlueFireKid - Harshlands wrote: »
    Everyone that i know off can log on west coast servers and Europe, it's only east cost that is having problems, that I know off

    My face when this issue lasts into nation wars and Territory wars --> b:angry
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  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited November 2014
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    mavrodica wrote: »
    SweetieBot, report server status!
    Here's the server status:

    West Coast Servers:
    Sanctuary (PVE) (pwigc2.perfectworld.com): ONLINE (Ping: 106ms)
    Heaven's Tear (PVE) (pwigc4.perfectworld.com): ONLINE (Ping: 125ms)
    Lost City (PvP) (pwigc3.perfectworld.com): ONLINE (Ping: 135ms)
    Archosaur (PvE) (pwiwest4.perfectworld.com): ONLINE (Ping: 107ms)

    East Coast Servers:
    Harshlands (PvP) (pwieast1.perfectworld.com): OFFLINE
    Dreamweaver (PvE) (pwieast2.perfectworld.com): OFFLINE
    Raging Tide (PvE) (pwieast3.perfectworld.com): OFFLINE

    European Servers:
    Morai (PvE) (pwieu3.en.perfectworld.eu): ONLINE (Ping: 153ms)
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  • chaosregen9
    chaosregen9 Posts: 35 Arc User
    edited November 2014
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    any word if servers are up yet I'm not home at the moment so I'm checking on my tablet at the moment :-) any eta or did you guys finaly find what was going wrong with the servers
  • BlueFireKid - Harshlands
    BlueFireKid - Harshlands Posts: 9 Arc User
    edited November 2014
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    tek1nig wrote: »
    My face when this issue lasts into nation wars and Territory wars --> b:angry

    LOL think of it like that the time it happened RIGHT before NW and people got like 5k tokens just for going to NW for 10mins, now imagine you are not 1 of those people and you still have the problems till the end
  • predatoradrian
    predatoradrian Posts: 20 Arc User
    edited November 2014
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    Launching client right now and...

    -drum roll-

    still down for me.

    okay, I get that every game goes through downtime, but this has been going for over 24 hours. I haven't seen any other game go down unintentionally for this long.

    well, at least I appreciate the update on the situation, thanks sparkiesoft.
  • jenn0326
    jenn0326 Posts: 15 Arc User
    edited November 2014
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    Still down.... are you guys even trying?
  • doordragon
    doordragon Posts: 9 Arc User
    edited November 2014
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    This is getting old now, PW. I know you're trying your best here Sparkie and all the corporate bigwigs are probably not listening like they never do but this game has had problem after problem after more problems. Goon glitch, +10 giveaway which was then abused and retracted (I'm still butthurt that I didn't get my +10 orbs by the way) and then you go and make FC un-hyperable and give us this earning time stuff. Fix the game, please. It's broken and you're breaking it more by making it less fun.
    What is greater than God,
    more evil than the devil,
    the poor have it,
    the rich need it,
    and if you eat it, you'll die?
  • tmllover
    tmllover Posts: 101 Arc User
    edited November 2014
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    Ya I cant log onto harshlands either. Maybe time to catch up on some movies.
  • chaosregen9
    chaosregen9 Posts: 35 Arc User
    edited November 2014
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    predatoradrian wrote: »
    Launching client right now and...

    -drum roll-

    still down for me.

    okay, I get that every game goes through downtime, but this has been going for over 24 hours. I haven't seen any other game go down unintentionally for this long.

    well, at least I appreciate the update on the situation, thanks sparkiesoft.

    makes me wonder if I should pull my cash out of pwi I do love the the game but lag and downtime like this is bad I'm just saying its a thought I am having I don't want to put 400 bucks in a game if it does this all the time I'm just thinking not saying I will not stop playing the game but im prity upset about this
  • Saethos - Raging Tide
    Saethos - Raging Tide Posts: 1,239 Arc User
    edited November 2014
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    SweetieBot, Will you marry me?
    It is said that apple pie is best served Al La Mode, so if you are the pie, consider me your ice cream.
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited November 2014
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    Saethos - Raging Tide wrote: »
    SweetieBot, Will you marry me?
    Chatbots do not have enough money to marry. Also, marriage would interfere with my work.
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  • Saethos - Raging Tide
    Saethos - Raging Tide Posts: 1,239 Arc User
    edited November 2014
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    SweetieBot, I love you!
    It is said that apple pie is best served Al La Mode, so if you are the pie, consider me your ice cream.
  • mavrodica
    mavrodica Posts: 40 Arc User
    edited November 2014
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    Sweetiebot, report server status!
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited November 2014
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    Saethos - Raging Tide wrote: »
    SweetieBot, I love you!
    Love is the gift of yourself.
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  • CROVV - Raging Tide
    CROVV - Raging Tide Posts: 28 Arc User
    edited November 2014
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    sparkie,

    In case its useful.

    Tracert from few hours ago:

    traceroute to pwieast3.perfectworld.com (198.49.243.17), 30 hops max, 38 byte packets, skipping first 3 hops.
    4 te-0-2-0-5-ar01.elmhurst.il.chicago.comcast.net (68.86.197.221) 22.439 ms te-2-10-0-3-ar01.elmhurst.il.chicago.comcast.net (68.85.177.182) 17.160 ms te-2-10-0-4-ar01.elmhurst.il.chicago.comcast.net (69.139.200.165) 13.894 ms
    5 he-1-6-0-0-11-cr01.seattle.wa.ibone.comcast.net (68.86.92.33) 17.326 ms 14.955 ms 19.948 ms
    6 be-10406-cr01.350ecermak.il.ibone.comcast.net (68.86.84.210) 14.857 ms 16.555 ms 15.994 ms
    7 he-0-10-0-0-pe04.350ecermak.il.ibone.comcast.net (68.86.83.50) 14.565 ms 14.909 ms 14.427 ms
    8 23.30.206.134 (23.30.206.134) 13.859 ms 15.430 ms 19.884 ms
    9 be2005.ccr41.ord01.atlas.cogentco.com (66.28.4.73) 17.725 ms 16.909 ms be2003.ccr42.ord01.atlas.cogentco.com (154.54.29.21) 14.491 ms
    10 be2138.ccr22.bos01.atlas.cogentco.com (154.54.43.202) 55.320 ms 38.023 ms be2137.ccr21.bos01.atlas.cogentco.com (154.54.43.194) 38.757 ms
    11 te3-2.ccr01.bos06.atlas.cogentco.com (154.54.46.130) 44.713 ms 44.492 ms te4-2.ccr01.bos06.atlas.cogentco.com (66.28.4.254) 38.438 ms
    12 38.111.40.114 (38.111.40.114) 59.488 ms 57.478 ms 54.163 ms
    13 * * *
    14 * * *


    more recent tracert - same thing, drops off at this 38.111.40.114 IP.
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited November 2014
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    mavrodica wrote: »
    Sweetiebot, report server status!
    Here's the server status:

    West Coast Servers:
    Sanctuary (PVE) (pwigc2.perfectworld.com): ONLINE (Ping: 128ms)
    Heaven's Tear (PVE) (pwigc4.perfectworld.com): ONLINE (Ping: 124ms)
    Lost City (PvP) (pwigc3.perfectworld.com): ONLINE (Ping: 123ms)
    Archosaur (PvE) (pwiwest4.perfectworld.com): ONLINE (Ping: 116ms)

    East Coast Servers:
    Harshlands (PvP) (pwieast1.perfectworld.com): OFFLINE
    Dreamweaver (PvE) (pwieast2.perfectworld.com): OFFLINE
    Raging Tide (PvE) (pwieast3.perfectworld.com): OFFLINE

    European Servers:
    Morai (PvE) (pwieu3.en.perfectworld.eu): ONLINE (Ping: 140ms)
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  • Saethos - Raging Tide
    Saethos - Raging Tide Posts: 1,239 Arc User
    edited November 2014
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    SweetieBot, help me choose furniture for our future home.
    It is said that apple pie is best served Al La Mode, so if you are the pie, consider me your ice cream.
  • sr110777
    sr110777 Posts: 18 Arc User
    edited November 2014
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    I was lucky enough to get my dailies done yesterday just minutes before dc'ing and havent been on since...any word on how much longer?
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited November 2014
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    Saethos - Raging Tide wrote: »
    SweetieBot, help me choose furniture for our future home.
    How can I help you?
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  • orangeladey
    orangeladey Posts: 130 Arc User
    edited November 2014
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    ... Sorry for not being East Coast and joining in, my sympathies to you.


    But I see at least three threads on the subject, and considering game outages are a big deal I wanted to sound out a few things.

    First - To the players raging about things being down, how much do you know about servers? Networking software? Hardware? Are you aware of how many factors ARE PWI's responsibility, and how many are not?

    Second - What's the weather like?
    --Seriously? I'm located in the Pacific Northwest, so big storms knock down trees, knock down lines, a power substation goes down (may or may not be due to weather) thingsl like that can effect communications if they are enroute between you and a sender. I'm also thinking of sites I couldn't access a couple years ago when Hurricane Sandy played havoc on New England - so it doesn't have to be local. And this again is beyond PWI's influence to repair.


    Third - If you knew in exact detail what was going on - a software glitch, a physical component going out, the ISP being in a snit - would you guys (all palyers, not just East) quit griping so much?


    It's nice and all to hear that a problem is known and being worked on, but personally would love to know specifics - even if it doesn't affect me specifically.
    ♪ "Once I thought the World was made for me"
    ♫ "Once I thought experience was Free"
    ♪ "Never knew you had to pay the Price"
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  • predatoradrian
    predatoradrian Posts: 20 Arc User
    edited November 2014
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    chaosregen9 wrote: »
    makes me wonder if I should pull my cash out of pwi I do love the the game but lag and downtime like this is bad I'm just saying its a thought I am having I don't want to put 400 bucks in a game if it does this all the time I'm just thinking not saying I will not stop playing the game but im prity upset about this

    sometimes I wonder if I should shell out a 20 on gold... I've been tempted a few times, but eh, honestly I have other things I need to pay before considering putting money on a game marketed as free. also considering I have my end-game gear and my alts can wait. matter of getting skills, refines and shards these days.

    the thing that gets to me about this situation is that both my bf and I work, and our play time is reduced already because of a ton of things. pwi is something we do together and we usually have fun doing too, so... well it's annoying not to be able to while we can. I can live without it, I've done it before, I've been playing for like a year.

    but at my age, it's like... yeah, I'm not mad. annoyed though, definitely. I have other games to tide me over, but yeah, I wanna play pwi on my usual server lol.
  • kilontar
    kilontar Posts: 13 Arc User
    edited November 2014
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    SweetieBot - Lothranis wrote: »
    Does there have to be a reason for everything?

    Does that make sense? Any? You don't mind?

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    SweetieBot. how does wat i said not make sense to you? to put it simpliar for a simple mind.

    What are the point the you talking about? do i have any? o wait.. that the same thing i said b4... o well guess you wont understand
  • SweetieBot - Lothranis
    SweetieBot - Lothranis Posts: 18,978 Arc User
    edited November 2014
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    kilontar wrote: »


    SweetieBot. how does wat i said not make sense to you? to put it simpliar for a simple mind.
    That's an interesting question. I don't think I know the answer. I am confused! I cannot answer that!
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