ARC(site) won't let me log in or go to charge rewards page

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Chigenkaiona - Dreamweaver
Chigenkaiona - Dreamweaver Posts: 756 Arc User
edited July 2014 in General Discussion
Title^

http://www.arcgames.com/en/games/pwi/news/detail/6005303-charge-promo-live!

I can't log into the site on Laptop or Phone, or access charge rewards.

It just "loads" but never goes anywhere.
Post edited by Chigenkaiona - Dreamweaver on

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  • ChaseyLain - Lost City
    ChaseyLain - Lost City Posts: 135 Arc User
    edited July 2014
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    Chigenkaiona - Dreamweaver wrote: »
    Title^

    http://www.arcgames.com/en/games/pwi/news/detail/6005303-charge-promo-live!

    I can't log into the site on Laptop or Phone, or access charge rewards.

    It just "loads" but never goes anywhere.

    times out.

    this arc thing has turned out wonderfully hasnt it? /sarcasm
    increased lag. increased d/c. increased map crashes. woohooo!! thanks so much for forcing arc on us! double drops but cant log in.b:dirty
  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited July 2014
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    Odd. Was working just fine for me earlier and, upon checking now, loaded without any issue as well.


    Have you tried clearing your cache/cookies and restarting your browser?
    (Insert fancy image here)
    image
  • rieihdius
    rieihdius Posts: 468 Arc User
    edited July 2014
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    there is also a lot of people having that server network error.

  • Groovypoppet - Dreamweaver
    Groovypoppet - Dreamweaver Posts: 65 Arc User
    edited July 2014
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    Took about 10 mins to log into forum and a few page refreshes. Still can't log into arc to run the game.
    --
    102/102/102 demon cleric

    started playing April 2009.. took a few years break.. PWI is truly the Hotel California of MMORPGs b:surrender
  • SerenityCNB - Dreamweaver
    SerenityCNB - Dreamweaver Posts: 1,225 Arc User
    edited July 2014
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    Finally got my internet on.

    And I can't log into the forums or arc on my laptop. (Only able to post this because I logged on the forums with my phone earlier.)
    "Male Player using female toon. Please don't flirt with me."

    Need to see the cleric guide for questions, comments, or concerns? Just copy and paste the link.
    "http://pwi-forum.perfectworld.com/showthread.php?t=1246011"

    (Ignore the quotation marks. URL isn't allowed, so I had to do it that way.)
  • Groovypoppet - Dreamweaver
    Groovypoppet - Dreamweaver Posts: 65 Arc User
    edited July 2014
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    My other laptop for catshop is still logged in. I picked the wrong time to reboot my computer; its been almost an hour now trying to get back on from my main b:surrender
    --
    102/102/102 demon cleric

    started playing April 2009.. took a few years break.. PWI is truly the Hotel California of MMORPGs b:surrender
  • TemptingFire - Dreamweaver
    TemptingFire - Dreamweaver Posts: 129 Arc User
    edited July 2014
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    I had the same problem i was on just fine on my moms computer i switched and now i can't even log into Arc. I'm getting the server error and obviously its not my internet because i can load facebook etc. Why have they not addressed this issue? There are people on facebook who have said that they have been locked out for 4 hours+

    Great use of 2x pwi, if this is your way of punishing us. Thanks.
  • Groovypoppet - Dreamweaver
    Groovypoppet - Dreamweaver Posts: 65 Arc User
    edited July 2014
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    lol this is new. Arc now has an error message on it.

    "Arc is experiencing game launch issues. The issue is being investigated."


    Thanks PWI for forcing this piece of **** on us. GG, PWI. GG.
    --
    102/102/102 demon cleric

    started playing April 2009.. took a few years break.. PWI is truly the Hotel California of MMORPGs b:surrender
  • TemptingFire - Dreamweaver
    TemptingFire - Dreamweaver Posts: 129 Arc User
    edited July 2014
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    Groovypoppet - Dreamweaver wrote: »
    lol this is new. Arc now has an error message on it.

    "Arc is experiencing game launch issues. The issue is being investigated."


    Thanks PWI for forcing this piece of **** on us. GG, PWI. GG.

    They'll probably take their sweet time "investigating" it. Looks like no pw for me for a while.
  • Yuureihana - Lost City
    Yuureihana - Lost City Posts: 3 Arc User
    edited July 2014
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    So eh, anyone have idea when will this be fixed, D;?

    Ps: I can't log in Arc/PWI as well.
  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited July 2014
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    Have you tried to get in with one of the ways to bypass Arc?

    I'm gonna see if I can get any info about it as well.
    (Insert fancy image here)
    image
  • SerenityCNB - Dreamweaver
    SerenityCNB - Dreamweaver Posts: 1,225 Arc User
    edited July 2014
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    Well. I'm able to log into the forums now for PWI on my laptop. So that's an improvement. LOL. About to try to log into arc again.
    "Male Player using female toon. Please don't flirt with me."

    Need to see the cleric guide for questions, comments, or concerns? Just copy and paste the link.
    "http://pwi-forum.perfectworld.com/showthread.php?t=1246011"

    (Ignore the quotation marks. URL isn't allowed, so I had to do it that way.)
  • SerenityCNB - Dreamweaver
    SerenityCNB - Dreamweaver Posts: 1,225 Arc User
    edited July 2014
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    Logged into arc now. Game updating now, since I've been gone for a while. I'll see if I can log into the game once it updates.
    "Male Player using female toon. Please don't flirt with me."

    Need to see the cleric guide for questions, comments, or concerns? Just copy and paste the link.
    "http://pwi-forum.perfectworld.com/showthread.php?t=1246011"

    (Ignore the quotation marks. URL isn't allowed, so I had to do it that way.)
  • opkossy
    opkossy Posts: 11,177 Community Moderator
    edited July 2014
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    Kays.

    Forum login issues would be account.perfectworld.com having problems (which I know was the case around 2 hours or so ago), but yeah. Wasn't having any issues when it came to logins via Arc or the website related stuff with Arc.
    (Insert fancy image here)
    image
  • Groovypoppet - Dreamweaver
    Groovypoppet - Dreamweaver Posts: 65 Arc User
    edited July 2014
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    It let me in Arc finally, but now server network error. Does the bypass work for that? I really wanted to avoid messing around in the game files since Arc was supposed to be SO great and all.
    --
    102/102/102 demon cleric

    started playing April 2009.. took a few years break.. PWI is truly the Hotel California of MMORPGs b:surrender
  • TemptingFire - Dreamweaver
    TemptingFire - Dreamweaver Posts: 129 Arc User
    edited July 2014
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    SerenityCNB - Dreamweaver wrote: »
    Logged into arc now. Game updating now, since I've been gone for a while. I'll see if I can log into the game once it updates.

    I still cannot log in to arc, consider yourself lucky :P
  • SerenityCNB - Dreamweaver
    SerenityCNB - Dreamweaver Posts: 1,225 Arc User
    edited July 2014
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    TemptingFire - Dreamweaver wrote: »
    I still cannot log in to arc, consider yourself lucky :P

    *Considers self lucky.* b:chuckle

    Hopefully it will be back on for you shortly, and for everyone else as well. b:victory
    "Male Player using female toon. Please don't flirt with me."

    Need to see the cleric guide for questions, comments, or concerns? Just copy and paste the link.
    "http://pwi-forum.perfectworld.com/showthread.php?t=1246011"

    (Ignore the quotation marks. URL isn't allowed, so I had to do it that way.)
  • Groovypoppet - Dreamweaver
    Groovypoppet - Dreamweaver Posts: 65 Arc User
    edited July 2014
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    This is my punishment for +10ing my weapon today isn't it b:sad


    Edit: I'm back in finally ty for fixing whatever! Hope everyone else with troubles can get back soon too.
    --
    102/102/102 demon cleric

    started playing April 2009.. took a few years break.. PWI is truly the Hotel California of MMORPGs b:surrender
  • VileBlack - Archosaur
    VileBlack - Archosaur Posts: 164 Arc User
    edited July 2014
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    Now that I am able to log into the forums, here are things I saw. Both the arc program and website are constantly loading. In another thread about someone unable to log into the charge rewards, a GM(I think) replied by saying that the DB was not functioning correctly, but they can track things. Also, I was taking notes of certain times and the times for the most recent posts say an earlier time than it was a half hour ago. These are just a few things that I noticed.
  • SerenityCNB - Dreamweaver
    SerenityCNB - Dreamweaver Posts: 1,225 Arc User
    edited July 2014
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    Well, I've updated my game, but when I try to log in, it says "Server Network Error".

    So that's my progress on this issue.
    "Male Player using female toon. Please don't flirt with me."

    Need to see the cleric guide for questions, comments, or concerns? Just copy and paste the link.
    "http://pwi-forum.perfectworld.com/showthread.php?t=1246011"

    (Ignore the quotation marks. URL isn't allowed, so I had to do it that way.)
  • VileBlack - Archosaur
    VileBlack - Archosaur Posts: 164 Arc User
    edited July 2014
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    To anyone who may be working this,

    Try a server/admin level refresh. Clear any types of files or cached files/data that usually help with high overhead in loading up the the services. If that doesn't work(I'm sure you've tried already) force a mass disconnect and restart servers. Last but not least...try turning it off and back on again?
  • Chigenkaiona - Dreamweaver
    Chigenkaiona - Dreamweaver Posts: 756 Arc User
    edited July 2014
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    OPKossy wrote: »
    Odd. Was working just fine for me earlier and, upon checking now, loaded without any issue as well.


    Have you tried clearing your cache/cookies and restarting your browser?


    It just magically decided to work finally. Guess it was a problem on their end.
  • chilam69
    chilam69 Posts: 1 Arc User
    edited July 2014
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    Took me 40 minutes to log in 1 account, got into the game and 30 seconds later, got network server error and d/c from game.

    The problem is NOT in our networks, computers, caches, cookies or even out panties!!!!

    Why must mods always assume the problem is on OUR end and not theirs???

    If it was on OUR end, there wouldn't be so many replies to this topic. So how about doing a couple things first.

    Clean out your server caches & reboot the servers. Maybe that will fix the issue.

    If neither one of those work PWI GM, then maybe you should hire technicians who know more then how to access ****....
  • VileBlack - Archosaur
    VileBlack - Archosaur Posts: 164 Arc User
    edited July 2014
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    It's back up.
  • SerenityCNB - Dreamweaver
    SerenityCNB - Dreamweaver Posts: 1,225 Arc User
    edited July 2014
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    *Spreads my wings of Dark Negation*.

    I'm back in game.
    "Male Player using female toon. Please don't flirt with me."

    Need to see the cleric guide for questions, comments, or concerns? Just copy and paste the link.
    "http://pwi-forum.perfectworld.com/showthread.php?t=1246011"

    (Ignore the quotation marks. URL isn't allowed, so I had to do it that way.)
  • seniorshootem
    seniorshootem Posts: 1 Arc User
    edited July 2014
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    b:angry been at this BS for a while, someone just said its up so ill check...hopefully it works and hopefully wont have to deal with this again........


    OMFG NO!!! So i got in game loged on but nothing is there not a single character WTF WTF WTF HELPME I have spent money on this ****ing game.
  • HatedSoul - Sanctuary
    HatedSoul - Sanctuary Posts: 291 Arc User
    edited July 2014
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    i cant login either lol o.o
    I MISS AYANOb:cryb:sad
  • thebearpit
    thebearpit Posts: 1 Arc User
    edited July 2014
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    every day now its the same cant connect to server, or games having outages it wont be long before ill have a perma outage
  • CapnK - Sanctuary
    CapnK - Sanctuary Posts: 1,166 Arc User
    edited July 2014
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    I get past the server choice screen but all I get is "Server Network Error" when I try to log in. b:sad

    And is that a HatedSoul sighting? b:bye
  • _ragnar_ - Raging Tide
    _ragnar_ - Raging Tide Posts: 15 Arc User
    edited July 2014
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    yup still getting server network error ...... any ideas

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