Error updating Arc

Toryni - Raging Tide
Toryni - Raging Tide Posts: 42 Arc User
edited May 2014 in Support Desk
Hi all! I've just come back from a week vacation and I tried to log into pwi but Arc says it needs to update. I have seen this before and so I let it do it's thing...however, it stops around 6.5k kbs out of 8k and says: Arc has encountered an error while updating. Please try again. I have tried over and over and restarted my computer but to no avail! Has anyone else encountered this problem or know a fix?

Thanks!
~ Toriano ~ Demon Mystic 102-102-101 ~

Sage Cleric 101-101-100/Sage Seeker 100-100-100
Demon Sin 102-101-8x/Sage Wiz 101-101-100
Sage Psy 100-100/Demon BM 101/Demon Veno 96
Post edited by Toryni - Raging Tide on

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  • Toryni - Raging Tide
    Toryni - Raging Tide Posts: 42 Arc User
    edited May 2014
    Toryni - Raging Tide wrote: »
    Hi all! I've just come back from a week vacation and I tried to log into pwi but Arc says it needs to update. I have seen this before and so I let it do it's thing...however, it stops around 6.5k kbs out of 8k and says: Arc has encountered an error while updating. Please try again. I have tried over and over and restarted my computer but to no avail! Has anyone else encountered this problem or know a fix?

    Thanks!

    Update:

    I even tried to run the element client without Arc but it didn't work as pwi needed to be updated as well. I also wiped the history on java and chrome but that didn't help, though it seemed to get farther in the update , like 7k or so out of 8k kbs. b:angryb:angryb:angry
    ~ Toriano ~ Demon Mystic 102-102-101 ~

    Sage Cleric 101-101-100/Sage Seeker 100-100-100
    Demon Sin 102-101-8x/Sage Wiz 101-101-100
    Sage Psy 100-100/Demon BM 101/Demon Veno 96
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited May 2014
    Offhand, I'd say it's your AV software causing a problem.

    Going to need more information though, and you might also try starting the patcher with the argument I've listed here.
    [SIGPIC][/SIGPIC]

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