PWI Mass DCs

Same on Sanctuary!

I have not suffered from a DC a single time except when the fault was on my end.

Myishe - Dreamweaver wrote: »

i don't know what's funnier in that statement pwi staff actually investigating some thing or them keeping us informed

This made me lol maybe a bit more than it should have. +1

SHIMBERLY - Heavens Tear wrote: »

please not another stuid thread.I meen most of the people are afk anyways or chatting.It isn't like you missed anything in what ..about 5 min or so.

It is annoying nonetheless, why we must endure poor service or in this case none whatsoever? And if the said Dc happens, let`s say, in the middle of Marriage Quest, then it`s gone for that day, charm ****, wasted GS`s, you name it, if people pay money for this garbage, they might as well expect impeccable service!

Yet no-one posts a traceroute to show the issue is on PWI's end...

bluestuffzzz wrote: »

When this thread was posted, most of Heaven's Tear was disconnected at the same time. My entire 10-man FSP squad all disconnected and the instance was completely reset @ the last boss. Each person was part of a different location of our world. What's the odds that 10 people disconnect from the same squad @ the same time @ the same server/game, all while remaining in different world locations in real life, different internet providers, and all other services staying in-tact (Skype, Steam, WiFi, YouTube, etc)?

I'd venture to say the odds of that happening are below 1%. Then, what's the odds of the above added with most of the server (verified at the time through world chat, friends list, and faction chat)?

Maybe .0000000000009999%?

Is that more likely than it being a regional router issue on PWE's end?

This is a problem on PWE's end. NOT the end-user's. I can post a trace route if you don't believe me.

Please do provide that traceroute then. Considering the internet isn't a magical bridge of X person and their destination and that if it was truly 100% PWE's end it wouldn't be a case of most people DCing because it would affect EVERYONE... you kinda defeated your own argument with your very first sentence.

When the map server crashes, it doesn't only affect a few people on the main map while others are able to run around just fine. EVERYONE on the main map gets kicked off and NOBODY can log into the main map until it comes up again. There are zero exceptions and zero ways around it... and it's something that's completely on PWE's end. When an instance crashes, nobody can enter it. There are no exceptions and it affects everyone. This is also on PWE's end completely. When the server shuts down, nobody can get on and everyone is disconnected. You don't get people who are still able to play the game freely or log in until the servers come up.

When only some of the people playing get DC'd while others are totally unaffected it's... a problem somewhere out in the wide world since there's more to connecting than just your location, your ISP, PWE's location, and PWE's ISP. If everyone isn't affected then it's one of the many locations in the ENTIRE WORLD that had a hiccup. And contrary to your post with percentages pulled out of nowhere, there's a whole lot more chance of error somewhere on the ENTIRE PLANET than there is with either yourself or PWE.

OPKossy wrote: »

Please do provide that traceroute then. Considering the internet isn't a magical bridge of X person and their destination and that if it was truly 100% PWE's end it wouldn't be a case of most people DCing because it would affect EVERYONE... you kinda defeated your own argument with your very first sentence.

When the map server crashes, it doesn't only affect a few people on the main map while others are able to run around just fine. EVERYONE on the main map gets kicked off and NOBODY can log into the main map until it comes up again. There are zero exceptions and zero ways around it... and it's something that's completely on PWE's end. When an instance crashes, nobody can enter it. There are no exceptions and it affects everyone. This is also on PWE's end completely. When the server shuts down, nobody can get on and everyone is disconnected. You don't get people who are still able to play the game freely or log in until the servers come up.

When only some of the people playing get DC'd while others are totally unaffected it's... a problem somewhere out in the wide world since there's more to connecting than just your location, your ISP, PWE's location, and PWE's ISP. If everyone isn't affected then it's one of the many locations in the ENTIRE WORLD that had a hiccup. And contrary to your post with percentages pulled out of nowhere, there's a whole lot more chance of error somewhere on the ENTIRE PLANET than there is with either yourself or PWE.

Okay

Tracing route to pwigc4.perfectworld.com [66.151.133.70]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     8 ms     8 ms    10 ms  te-0-5-0-5-sur01.minnehaha.mn.minn.comcast.net [
68.85.166.89]
  4    13 ms    11 ms    11 ms  te-0-6-0-11-ar01.roseville.mn.minn.comcast.net [
69.139.219.14]
  5    19 ms    26 ms    21 ms  he-1-12-0-0-cr01.350ecermak.il.ibone.comcast.net
 [68.86.94.77]
  6    19 ms    20 ms    19 ms  pos-0-13-0-0-pe01.350ecermak.il.ibone.comcast.ne
t [68.86.87.250]
  7    20 ms    20 ms    19 ms  ae-26.r05.chcgil09.us.bb.gin.ntt.net [129.250.66
.65]
  8    19 ms    22 ms    24 ms  ae-6.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.2
6]
  9    61 ms    61 ms    85 ms  ae-5.r20.snjsca04.us.bb.gin.ntt.net [129.250.3.1
07]
 10    63 ms    63 ms    62 ms  ae-1.r06.snjsca04.us.bb.gin.ntt.net [129.250.5.1
3]
 11    63 ms    62 ms    62 ms  xe-0-0-0-4.r06.snjsca04.us.ce.gin.ntt.net [128.2
41.219.130]
 12    63 ms    63 ms    64 ms  border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.
80]
 13    65 ms    66 ms    67 ms  perfectworld-10.border2.sje004.pnap.net [64.95.1
43.190]
 14    85 ms    65 ms    68 ms  66.151.133.70

Trace complete.

Though, posting up a traceroute now instead of when the servers are actually having problems is fairly moot.

Deceptistar - Sanctuary wrote: »

http://www.internetpulse.net/

If one has a technical issue whats the odds that a couple thousand to a million pple being affected for a few minutes of bottleneck... alot.

Sure, that would fall into a regional router issue. Unfortunately, PWE's servers have been doing these disconnects nearly daily on my server for about a month now. Many, many threads have been posted up on PWI forums from various players discussing this, but they are all ignored by PWE staff.

The thing is 943898498349 people cry about lag/dc issues and do not bother to provide solid proof which would show that yes PWI is the cause of this. Without proof you cannot blame it on PWI, imho.

bluestuffzzz wrote: »

But how do you prove that? Anything I say can be used against me, really. Short from getting word from a staff member of PWE or going through the ticketing auto-response services, how does one obtain proof?

Either way, it's irrelevant. I know that if an entire squad, most faction-mates, and tons of people on world chat are all disconnected from the server at the exact same time, then it's not on the user's end. If it's not on the user's end, then it's either PWE's servers or a hub in the middle causing issues (regional router).

Yeah.

The issue is that so many people instantly jump PWE when it's not necessarily something PWE has control over and the lack of traceroutes or solid info (btw, thanks for showing one above. Seems things were actually rather smooth for you at the time) just makes figuring things out more complicated than it should be.


A short summary of where issues likely lie is as follows.

1 person DCs or various groups having an intermittent connection: Most likely user end.
A large group/majority of people DC simultaneously: Most likely a regional hub that they all eventually go through. There are a lot of these and considering you tend to go through 8 or more hops, it's actually not that unlikely that a large group of people would be screwed over by one of these failing.
Everyone DCs: Most likely PWE. While a hub being screwy could potentially cause this, it's rather unlikely since you'll most likely have at least a few people who aren't going through that particular hub.


Unfortunately for us, only issues on the user end and PWE's end can directly be controlled. For the regional hub issues that will cause a vast majority of issues when it comes to this sort of thing, all anyone can really do is sit around and hope that wherever in the world the issues are occurring will get themselves straightened out quickly.

bluestuffzzz wrote: »

But how do you prove that? Anything I say can be used against me, really. Short from getting word from a staff member of PWE or going through the ticketing auto-response services, how does one obtain proof?

Either way, it's irrelevant. I know that if an entire squad, most faction-mates, and tons of people on world chat are all disconnected from the server at the exact same time, then it's not on the user's end. If it's not on the user's end, then it's either PWE's servers or a hub in the middle causing issues (regional router).

Here is a good start...

At the moment this thread was started, there was indeed an issue on the server-side. After about the third post though, it was over and not occurring anymore.

my point still stands!b:thanks

Sulin - Momaganon wrote: »

got since ~3 weeks high ping fluctuations from 100ms(normal) - 70k+ms. (after PW update)
and : later the day = more higher the fluctuations
every other games, websites and dataservers have a normal latence.
btw. i get no DCs. just frozen screen for 3sec - 5min

any ideas?

EU -Server
Not seeing much a problem there, with the exception of a couple of dropped packets. Hop 16 is the PWE gateway, so you won't get a result past it.

US-server
Also fine, right up until you hit the hub in New York, but the latency still isn't anything huge.

Screen freezing for a few seconds is something else though. That's most likely a bottleneck on your system.

You have to remember, PWE isn't like other, newer games. It doesn't use your GPU, and uses the CPU for almost everything.

If you'd like more assistance on that, Start Here.

Sulin - Momaganon wrote: »

it isnt the system. its high spikes latency every some seconds focused in dungeons on afternoon to evening.
i play this game since years, i have a good know how with hard-/software.

also, i got the same problems with my 2. PC since the same day.

btw. i do not play on US server atm. so i cant tell you anything about it.

edit: i will try to get captured some vids till tomorrow.

Screenshot 14.05.2014 18:28:10h
HIGH ping ~70k i was in west arch + outside over ~8min frozen server, i was moving arround but didnt can interact with anything. NO DC , after 8min all back to "normal" (normal = like i discribe above)

edit2: also i was playing on CN server before 2 weeks. 350ping ever. but not this kind off lag like on EU server

Your screen shot is as if you've disconnected from the server, but your client hasn't realized it yet.

Check Here, and then come back with some more information if you need help. (Or start a thread in the right forum.)

Titoto - Raging Tide wrote: »

That SS and scenario sums up what have been happening to me for the past few days now, I'll be able to walk around but can't interact whatsoever then about 5-6 mins in, I DC. Happened 3 times yesterday and when I dual client only one of my character has this issue and DC's while the other is perfectly fine with smooth ping. I still don't know if it's my end or not

Had that plenty of times as well. b:surrender