Double Clienting not working with new update

Charris - Raging Tide
Charris - Raging Tide Posts: 24 Arc User
edited April 2014 in Support Desk
Is anyone else having a problem with double clienting after this last patch update? I can open the first window fine, signing into arc. But when i try to start the second client, I'm told that it's out of date and to exit and update. This is on my laptop

On my desktop, doublie clienting seems to work just fine.

Anyone else run into this? Any solutions? Or am i bound to my desktop now :(:(
Post edited by Charris - Raging Tide on
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Comments

  • orastia
    orastia Posts: 4 Arc User
    edited April 2014
    i have the same problem, problem is i deleted element client thinking it would download again, but stupid arch ofc stopped that. how to get around this? b:cry i cant download game again and fix it wont work either b:cry
  • lunilun
    lunilun Posts: 1 Arc User
    edited April 2014
    Hi,

    Unfortunately, We share same problem b:chuckle . My second client (from same launcher) doesn't want to be updated :( I hope they'll bring a solution about it soon.
  • Charris - Raging Tide
    Charris - Raging Tide Posts: 24 Arc User
    edited April 2014
    orastia wrote: »
    i have the same problem, problem is i deleted element client thinking it would download again, but stupid arch ofc stopped that. how to get around this? b:cry i cant download game again and fix it wont work either b:cry

    This is not the same problem, my friend. Yikes deleting element client. Sounds like you have to fully uninstall and then redownload the game. At least you know never to do that again.b:surrender
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited April 2014
    @Charris are u trying to open the 2nd client using elementclient.exe ?
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss
  • Charris - Raging Tide
    Charris - Raging Tide Posts: 24 Arc User
    edited April 2014
    Sizzer - Raging Tide wrote: »
    @Charris are u trying to open the 2nd client using elementclient.exe ?

    Yes. Like I've always done, and like it does on my desktop. Why is there another way of doing it now?

    P.S. HI SIZZER!!!! b:pleased
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited April 2014
    Hey Charris,

    Nope there's no other way. I guess "Verify" your client back to back 3 times in a row.
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss
  • Charris - Raging Tide
    Charris - Raging Tide Posts: 24 Arc User
    edited April 2014
    Sizzer - Raging Tide wrote: »
    Hey Charris,

    Nope there's no other way. I guess "Verify" your client back to back 3 times in a row.

    thanks i'll try that
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2014
    Are you guys using the "startbypatcher" argument in the shortcut for the elementclient.exe?
    [SIGPIC][/SIGPIC]
  • Charris - Raging Tide
    Charris - Raging Tide Posts: 24 Arc User
    edited April 2014
    SylenThunder - Sanctuary wrote: »
    Are you guys using the "startbypatcher" argument in the shortcut for the elementclient.exe?

    Okay i found the thread that shows how to do this. But still no success. This doesn't seem to be an issue of bypassing Arc. The issue is that the second client won't recognize the new updated client for some reason.\

    Any other guesses to a solution?

    (in all seriousness, if i cant double client anymore, PWI and I are done for good.)
  • healmistress
    healmistress Posts: 7 Arc User
    edited April 2014
    I have quite the same problem

    but for me, when i start the second account, i simply get a crash of the 2nd client when the selected caracter is launched

    tried with an other account and same problem

    and if i start then only one at a time, of course all are working ...


    Great update this week, only good point there will be less cat shop in the next days in archo, so less lagg b:thanks

    Like most of updates, most of the new things are in the ... shop ...
  • Charris - Raging Tide
    Charris - Raging Tide Posts: 24 Arc User
    edited April 2014
    alright, so no resolution yet. I guess I won't be online in PWI until I am positive there is a resolution. No need to waste time playing PWI when a vital function like dual clienting doesn't work anymore.

    Lemme know when its fixed, and I'll come back. Good luck all.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2014
    I have no idea why you guys are having so much trouble. It's working fine for me, and for a few others that I have spoken to.

    My shortcut is like this...
    ["D:\Games\PWI_en\element\elementclient.exe" startbypatcher]

    (The brackets [] show the field for the target box in properties.)

    I used the patcher with the following argument to update it.
    ["D:\Games\PWI_en\Patcher\Patcher.exe" arc:1]

    This is on a system that doesn't even have Arc installed.
    Worked the same on my system that does have Arc.

    I start both clients with the elementclient.exe shortcut.
    [SIGPIC][/SIGPIC]
  • Rawynn - Archosaur
    Rawynn - Archosaur Posts: 266 Arc User
    edited April 2014
    I go into task manager ->arcOsbrowser->goto details-> *click* arc exe. and end task; then I reopen arc, sign in 2nd account wait for update and etc. then click the start pwi button top left corner, wait for it to do its thing then click start button.
    [SIGPIC]SIGPIC]
  • Narcillatrix - Dreamweaver
    Narcillatrix - Dreamweaver Posts: 461 Arc User
    edited April 2014
    *Incoming noob question*

    Ok, I'm paranoid that I'm going to have the same problem and I'm not very 'with it' when it comes to computers.
    b:surrender

    I haven't updated last night's patch yet and won't be able to until I get home later, but I would run my dual client through the arguement shortcut. Now, does that mean I have to update it some different way now rather than just opening arc and letting it patch?
    [SIGPIC][/SIGPIC]
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2014
    Narcillatrix - Dreamweaver wrote: »
    *Incoming noob question*

    Ok, I'm paranoid that I'm going to have the same problem and I'm not very 'with it' when it comes to computers.
    b:surrender

    I haven't updated last night's patch yet and won't be able to until I get home later, but I would run my dual client through the arguement shortcut. Now, does that mean I have to update it some different way now rather than just opening arc and letting it patch?

    No, that works, or you can just launch the patcher directly. (Which is what I do)
    [SIGPIC][/SIGPIC]
  • Charris - Raging Tide
    Charris - Raging Tide Posts: 24 Arc User
    edited April 2014
    SylenThunder - Sanctuary wrote: »
    I have no idea why you guys are having so much trouble. It's working fine for me, and for a few others that I have spoken to.

    My shortcut is like this...
    ["D:\Games\PWI_en\element\elementclient.exe" startbypatcher]

    Once again, the issue is not bypassing arc. In fact, if my second client would go THROUGH Arc, maybe it would find the updated verions.

    My second client opens up fine at the beginning. It's when i attempt to log in that the message pops up saying my client is out of date.

    Rawynn, I'll give your solution a try and let you know.
  • Charris - Raging Tide
    Charris - Raging Tide Posts: 24 Arc User
    edited April 2014
    Rawynn - Archosaur wrote: »
    I go into task manager ->arcOsbrowser->goto details-> *click* arc exe. and end task; then I reopen arc, sign in 2nd account wait for update and etc. then click the start pwi button top left corner, wait for it to do its thing then click start button.

    Yup closing down the current Arc program and then starting it up once again through Arc -- that worked. Seems like a whole lot of trouble for a second client. But at least I can have a second client open on my laptop which is where i need doublie clienting to be. THANK YOU RAWYNN!!!! b:victory

    My desktop still opens two clients the old fashioned way with no problems. I wonder why that is. I do remember when I first installed Arc, the desktop accommodated the change just fine. But my laptop ended up downloading the entire game over again. I wonder if that has something to do with it.

    Thanks all. I await a better fix than this one, but at least its a way through for now.
  • Cyrana - Sanctuary
    Cyrana - Sanctuary Posts: 5 Arc User
    edited April 2014
    Charris I am having the same exact issue on my desktop, my normal client.exe did not update with the new update so I can't get another client open. I tried closing everything and using that .exe to open it and run and update, but now it forces me to open arc which is already updated. This work-around DOES work however and my catshop is now open but sheesh what a pain! Wish I could figure out how to update that exe file but alas I think my computer geek card got revoked today :) Thanks for all the info on a work around guys!
  • Xx_BeLLa_xX - Harshlands
    Xx_BeLLa_xX - Harshlands Posts: 7,231 Arc User
    edited April 2014
    Rawynn - Archosaur wrote: »
    I go into task manager ->arcOsbrowser->goto details-> *click* arc exe. and end task; then I reopen arc, sign in 2nd account wait for update and etc. then click the start pwi button top left corner, wait for it to do its thing then click start button.

    It's more ''complicated'', but it works.
    [SIGPIC][/SIGPIC]

    b:dirty "I **** rainbows and love everyone"-Longknife b:cute
  • Drelvena - Heavens Tear
    Drelvena - Heavens Tear Posts: 4 Arc User
    edited April 2014
    Charris - Raging Tide wrote: »
    Yup closing down the current Arc program and then starting it up once again through Arc -- that worked. Seems like a whole lot of trouble for a second client. But at least I can have a second client open on my laptop which is where i need doublie clienting to be. THANK YOU RAWYNN!!!! b:victory

    My desktop still opens two clients the old fashioned way with no problems. I wonder why that is. I do remember when I first installed Arc, the desktop accommodated the change just fine. But my laptop ended up downloading the entire game over again. I wonder if that has something to do with it.

    Thanks all. I await a better fix than this one, but at least its a way through for now.

    I have had the same problem and I also redownloaded PWI using Arc some weeks ago when it didn't recognise that I already had it installed.

    I installed the update through using Arc and the patcher, but when I then bypass Arc for the second client the game version for the second client is registering as 779 and not 783. I cannot tell why it is doing that, as whenever the first client fires up it is 783, but when arc is bypassed it is 779.

    When using the workaround posted above, by going via two arc client, both clients are 783 and run no problems.

    If I try to open the client directly without Arc being opened once by using the startbypatcher argument then the problem still persists, and the client opens at version 779 and I am told, "Your current client program version is low. Please exit and update". I have also tried the manual patch, but to no affect.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited April 2014
    I'm starting to think some of you guys have your elemetclient.exe shortut pointing to a different client folder/install than the one Arc is using. That's the only thing that makes any sense from the descriptions you've given.
    [SIGPIC][/SIGPIC]
  • Drelvena - Heavens Tear
    Drelvena - Heavens Tear Posts: 4 Arc User
    edited April 2014
    SylenThunder - Sanctuary wrote: »
    I'm starting to think some of you guys have your elemetclient.exe shortut pointing to a different client folder/install than the one Arc is using. That's the only thing that makes any sense from the descriptions you've given.

    Just checked this and you were completely right. I had not updated the shortcut on my desktop after redownloading the game through ARC. I created a shortcut from the ARC folder and no more problems.

    Thank you SylenThunder. b:victoryb:thanks
  • trefoil
    trefoil Posts: 0 Arc User
    edited April 2014
    I have tried updating both launchers separately and they both updated. So I can start the game either with the launcher or with elementclient.exe but I still cannot dual client. Whichever one I launch first works fine, whichever one I launch second crashes and says unexpected software error. This needs to be addressed immediately.
  • Wadzio - Lost City
    Wadzio - Lost City Posts: 308 Arc User
    edited April 2014
    SylenThunder - Sanctuary wrote: »
    I'm starting to think some of you guys have your elemetclient.exe shortut pointing to a different client folder/install than the one Arc is using. That's the only thing that makes any sense from the descriptions you've given.

    Im not sure if im looking at wrong spot then? "C:\Program Files (x86)\Perfect World Entertainment\PWI_en\element\elementclient.exe" or should I look elsehwere? If so then where?
    Because size really MATTERS!!!
  • trefoil
    trefoil Posts: 0 Arc User
    edited April 2014
    Got my problem fixed, had to disable UAC. No idea why the nanny nags would effect the element client loading but it did . ><
  • Wadzio - Lost City
    Wadzio - Lost City Posts: 308 Arc User
    edited April 2014
    SylenThunder - Sanctuary wrote: »
    I'm starting to think some of you guys have your elemetclient.exe shortut pointing to a different client folder/install than the one Arc is using. That's the only thing that makes any sense from the descriptions you've given.

    Disabling UAC didnt work for me...
    Because size really MATTERS!!!
  • Ms_Sinister - Archosaur
    Ms_Sinister - Archosaur Posts: 24 Arc User
    edited April 2014
    Everytime i try the manual patch after a certian amount of stuff it downloads my whole computer just freezes
    i legit tried over 10 times and same **** happens whats teh deal with that?
    The Grim Reaper
    ONCE U GO DEMON YOU NEVER GO BACK
  • hoover69
    hoover69 Posts: 137 Arc User
    edited April 2014
    yup this is the same thing thats happening to me, i log on the first one then when i open second client and log in, the window crashes or disappears
  • Ms_Sinister - Archosaur
    Ms_Sinister - Archosaur Posts: 24 Arc User
    edited April 2014
    Does this mean i have to succumb to downloading pwi on arc wasting USELESS 18 GB?
    The Grim Reaper
    ONCE U GO DEMON YOU NEVER GO BACK
  • Wadzio - Lost City
    Wadzio - Lost City Posts: 308 Arc User
    edited April 2014
    Let's put it straight. If I don't want to use arc at all, I just try to log to PWI with elementclient.exe with startbypatcher add as I used to do for past 2 weeks - it also kicks me from the game with bug error. If I open arc - I can log into PWI,, but any action involving elementclient.exe (no matter if startbypatcher or not, if pinned to task bar etc) will always cause me the bug report error thingie. So I'm close to think the trouble is with this file. Yet I fail to find what is wrong suddenly now that wasnt wrong for past 2 weeks.
    Because size really MATTERS!!!

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